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    All my devices and events are gone!

    Hi All,

    So I'm about 10 days into my homeseer "experience." Trying to move over from Vera.

    Over the last 10 days I've moved over about 100 devices, a ton of virtual devices/plug ins, etc. and was working on rebuilding the automation via events last night.

    While creating and editing events, my system became unresponsive. Am using a remote desktop to the server, essentially became unresponsive. Unable to close HS4 despite multiple attempts. Unable to access task manager. Eventually required a reboot via the reset on the front of the computer.

    On restart, had a number of errors on the startup log having to do with the JSON, I believe the error message was this:

    Error while reading devices.json : Object reference not set to an instance of an object.

    Upon logging in, I now see NONE of my z-wave devices, unable to see most of the devices added via plugins (Envisalink and Tesla information, for example). I did some Google research, and found that the system is supposed to be saving automated backups in the c:\\xxx\HS4\data folder.

    I asked for help from HS and the response sucked- told to restore from backups (NO KIDDING?), no instructions on how to do that, no instructions on what files to use, etc.

    In that folder I see devices.json and devices.json.bak - one from 1p this afternoon (!!) and the other from 4a yesterday. Both of these would be from AFTER the system crapped out. But i have eventgroups and event json and json.bak files from a time likely before that point.


    I would appreciate any help you guys can offer. HS support just lost all credibility with their awful, callous response ("the system may need rebuilt.") I have hours poured into this, devices in the walls of my home (already opened and re-paired once over the last 10 days) and a day job that means I can't afford to re-do this again. If this is not salvageable and if HS can't offer me a better response, I think I'm gonna need to move on to a different system that either gives a **** about their customers and provides reasonable support, or to something else like HA that costs less and gives no suppport, but at least doesn't pretend that they do.

    pasting the log file here:

    1/2/2021 11:11:09 PM HomeSeer~Unable to render embedded object: File (~Database~) not found.~Opening (Mode=Read Only) up HomeSeer LOG database C:\Program Files (x86)\HomeSeer HS4\Logs\HomeSeerLog.hsd
    1/2/2021 11:11:09 PM HomeSeer~Unable to render embedded object: File (~Startup~) not found.~Loading Settings
    1/2/2021 11:11:09 PM HomeSeer~Unable to render embedded object: File (~Warning~) not found.~HomeSeer was not shut down successfully the previous time it was started.
    1/2/2021 11:11:09 PM HomeSeer~Unable to render embedded object: File (~Startup~) not found.~Settings Loaded.
    1/2/2021 11:11:09 PM HomeSeer~Unable to render embedded object: File (~Startup~) not found.~
    1/2/2021 11:11:09 PM HomeSeer~Unable to render embedded object: File (~Startup~) not found.~***************************************************** ***************************
    1/2/2021 11:11:09 PM HomeSeer~Unable to render embedded object: File (~Startup~) not found.~ HomeSeer version 4.1.10.0 Edition: HS4 Standard Starting Now
    1/2/2021 11:11:09 PM HomeSeer~Unable to render embedded object: File (~Startup~) not found.~***************************************************** ***************************
    1/2/2021 11:11:09 PM HomeSeer~Unable to render embedded object: File (~Startup~) not found.~
    1/2/2021 11:11:09 PM HomeSeer~Unable to render embedded object: File (~Startup~) not found.~Creating Class Objects...
    1/2/2021 11:11:09 PM HomeSeer~Unable to render embedded object: File (~Startup~) not found.~COM port classes started.
    1/2/2021 11:11:09 PM HomeSeer~Unable to render embedded object: File (~Startup~) not found.~Application interface class started.
    1/2/2021 11:11:09 PM HomeSeer~Unable to render embedded object: File (~Startup~) not found.~Web server class started.
    1/2/2021 11:11:09 PM HomeSeer~Unable to render embedded object: File (~Startup~) not found.~E-Mail SEND class started.
    1/2/2021 11:11:09 PM HomeSeer~Unable to render embedded object: File (~Startup~) not found.~E-Mail RECEIVE class started.
    1/2/2021 11:11:09 PM HomeSeer~Unable to render embedded object: File (~Startup~) not found.~Plug-In Interface class started.
    1/2/2021 11:11:09 PM HomeSeer~Unable to render embedded object: File (~Startup~) not found.~Local voice recognition class started.
    1/2/2021 11:11:09 PM HomeSeer~Unable to render embedded object: File (~Startup~) not found.~Loading configuration file ...
    1/2/2021 11:11:09 PM HomeSeer~Unable to render embedded object: File (~Error~) not found.~Error while reading devices.json : Object reference not set to an instance of an object.
    1/2/2021 11:11:09 PM HomeSeer~Unable to render embedded object: File (~Warning~) not found.~Unable to load devices config file, trying backup
    1/2/2021 11:11:09 PM HomeSeer~Unable to render embedded object: File (~Error~) not found.~Error while reading devices.json : Object reference not set to an instance of an object.
    1/2/2021 11:11:09 PM HomeSeer~Unable to render embedded object: File (~Warning~) not found.~Unable to load event groups config file, trying backup
    1/2/2021 11:11:09 PM HomeSeer~Unable to render embedded object: File (~Info~) not found.~Loaded 0 Events.
    1/2/2021 11:11:09 PM HomeSeer~Unable to render embedded object: File (~Startup~) not found.~HomeSeer version is: 4.1.10.0
    1/2/2021 11:11:09 PM HomeSeer~Unable to render embedded object: File (~Startup~) not found.~Creating Speaker Client Interface Object...
    1/2/2021 11:11:09 PM HomeSeer~Unable to render embedded object: File (~Startup~) not found.~This version of HomeSeer is registered as a HS4STANDARD version.
    1/2/2021 11:11:09 PM HomeSeer~Unable to render embedded object: File (~Web Server~) not found.~Local IP address (subnet) is: 192.168.0.50 (255.255.255.0)
    1/2/2021 11:11:09 PM HomeSeer~Unable to render embedded object: File (~Web Server~) not found.~Web Server started on port 80
    1/2/2021 11:11:09 PM HomeSeer~Unable to render embedded object: File (~Startup~) not found.~Start automation engine...
    1/2/2021 11:11:09 PM HomeSeer~Unable to render embedded object: File (~Startup~) not found.~Initializing Speaker Client Interface
    1/2/2021 11:11:09 PM HomeSeer~Unable to render embedded object: File (~Speech~) not found.~Listening for remote speaker connections on port 10401
    1/2/2021 11:11:09 PM HomeSeer~Unable to render embedded object: File (~Database~) not found.~Opening (Mode=Read/Write) up HomeSeer Energy database C:\Program Files (x86)\HomeSeer HS4\Data\Energy\Energy.hsd
    1/2/2021 11:11:09 PM HomeSeer~Unable to render embedded object: File (~Startup~) not found.~Updater services starting...
    1/2/2021 11:11:09 PM HomeSeer~Unable to render embedded object: File (~Startup~) not found.~Starting Find service...
    1/2/2021 11:11:09 PM HomeSeer~Unable to render embedded object: File (~Info~) not found.~Remote plug-in API interface started on port 10400
    1/2/2021 11:11:09 PM HomeSeer~Unable to render embedded object: File (~Startup~) not found.~Checking for available plug-ins
    1/2/2021 11:11:10 PM HomeSeer~Unable to render embedded object: File (~Plug-In~) not found.~Found plug-in: Chromecast, version: 4.0.17.0
    1/2/2021 11:11:10 PM HomeSeer~Unable to render embedded object: File (~Plug-In~) not found.~Found plug-in: EasyTrigger, version: 3.0.0.73
    1/2/2021 11:11:10 PM HomeSeer~Unable to render embedded object: File (~Plug-In~) not found.~Found plug-in: EnvisaLink, version: 3.0.0.41
    1/2/2021 11:11:10 PM HomeSeer~Unable to render embedded object: File (~Plug-In~) not found.~Found plug-in: Harmony Hub, version: 4.0.12.0
    1/2/2021 11:11:10 PM HomeSeer~Unable to render embedded object: File (~Plug-In~) not found.~Found plug-in: HSBuddy, version: 3.18.721.0
    1/2/2021 11:11:10 PM HomeSeer~Unable to render embedded object: File (~Plug-In~) not found.~Found plug-in: Tesla Vehicles, version: 1.5.3.3
    1/2/2021 11:11:11 PM HomeSeer~Unable to render embedded object: File (~Plug-In~) not found.~Found plug-in: Z-Wave, version: 3.0.2.0
    1/2/2021 11:11:11 PM HomeSeer~Unable to render embedded object: File (~Startup~) not found.~Initializing Plug-Ins
    1/2/2021 11:11:12 PM HomeSeer~Unable to render embedded object: File (~Info~) not found.~Plugin Z-Wave has connected. IP:127.0.0.1:50284
    1/2/2021 11:11:12 PM HomeSeer~Unable to render embedded object: File (~Starting Plug-In~) not found.~Initializing plugin Z-Wave ...
    1/2/2021 11:11:12 PM Legacy-Plugin~Unable to render embedded object: File (~Z-Wave~) not found.~InitIO called, plug-in version 3.0.2.0 is being initialized...
    1/2/2021 11:11:12 PM Legacy-Plugin~Unable to render embedded object: File (~Z-Wave~) not found.~Database: Opening (Mode=Read Only) up HomeSeer database C:\Program Files (x86)\HomeSeer HS4\Data\Z-Wave\Z-Wave2.db
    1/2/2021 11:11:12 PM Legacy-Plugin~Unable to render embedded object: File (~Z-Wave~) not found.~Loading Z-Wave Network Objects...
    1/2/2021 11:11:12 PM Legacy-Plugin~Unable to render embedded object: File (~Z-Wave~) not found.~1 total Z-Wave Network Objects loaded.
    1/2/2021 11:11:12 PM Legacy-Plugin~Unable to render embedded object: File (~Z-Wave~) not found.~Loading Z-Wave Data Objects...
    1/2/2021 11:11:12 PM Legacy-Plugin~Unable to render embedded object: File (~Z-Wave~) not found.~1 Networks were restored from the data in the database... Building data connections.
    1/2/2021 11:11:12 PM Legacy-Plugin~Unable to render embedded object: File (~Z-Wave~) not found.~Network DA78A6AB has 90 device data elements.
    1/2/2021 11:11:12 PM Legacy-Plugin~Unable to render embedded object: File (~Z-Wave~) not found.~90 total Z-Wave Data Objects loaded.
    1/2/2021 11:11:13 PM HomeSeer~Unable to render embedded object: File (~Starting Plug-In~) not found.~Plugin Z-Wave started successfully in 788 milliseconds
    1/2/2021 11:11:13 PM Legacy-Plugin~Unable to render embedded object: File (~Z-Wave~) not found.~465 Simple AV Control Command Class Control Commands have been loaded successfully.
    1/2/2021 11:11:13 PM Legacy-Plugin~Unable to render embedded object: File (~Z-Wave~) not found.~0 event actions were loaded from HomeSeer.
    1/2/2021 11:11:13 PM Legacy-Plugin~Unable to render embedded object: File (~Z-Wave~) not found.~0 event triggers were loaded from HomeSeer.
    1/2/2021 11:11:13 PM Legacy-Plugin~Unable to render embedded object: File (~Z-Wave~) not found.~SmartStick+: ============================================================ ==========
    1/2/2021 11:11:13 PM Legacy-Plugin~Unable to render embedded object: File (~Z-Wave~) not found.~SmartStick+: ----------------------------------------------------------------------
    1/2/2021 11:11:13 PM Legacy-Plugin~Unable to render embedded object: File (~Z-Wave~) not found.~Initializing Z-Wave interface SmartStick+ (HomeSeer SmartStick +) on COM5
    1/2/2021 11:11:13 PM Legacy-Plugin~Unable to render embedded object: File (~Z-Wave~) not found.~SmartStick+: ----------------------------------------------------------------------
    1/2/2021 11:11:13 PM Legacy-Plugin~Unable to render embedded object: File (~Z-Wave~) not found.~SmartStick+: The Z-Wave Command Execution Thread was Started or Restarted.
    1/2/2021 11:11:13 PM Legacy-Plugin~Unable to render embedded object: File (~Z-Wave~) not found.~SmartStick+: The Z-Wave API Execution Thread was Started or Restarted.
    1/2/2021 11:11:13 PM Legacy-Plugin~Unable to render embedded object: File (~Z-Wave~) not found.~SmartStick+: Getting node information from controller...
    1/2/2021 11:11:13 PM HomeSeer~Unable to render embedded object: File (~Starting Plug-In~) not found.~Z-Wave loaded in 1201 milliseconds
    1/2/2021 11:11:13 PM HomeSeer~Unable to render embedded object: File (~Plug-In~) not found.~Finished initializing plug-in Z-Wave
    1/2/2021 11:11:13 PM HomeSeer~Unable to render embedded object: File (~Info~) not found.~Plugin HarmonyHub with instance Harmony Hub has connected. IP:127.0.0.1:50303
    1/2/2021 11:11:13 PM HomeSeer~Unable to render embedded object: File (~Web Server~) not found.~Web Server login failed from: 192.168.0.52 User: dceadmin
    1/2/2021 11:11:13 PM HomeSeer~Unable to render embedded object: File (~Web Server~) not found.~Web Server login failed from: 192.168.0.52 User: admin
    1/2/2021 11:11:13 PM HomeSeer~Unable to render embedded object: File (~Web Server~) not found.~Web Server login failed from: 192.168.0.52 User: dceadmin
    1/2/2021 11:11:13 PM HomeSeer~Unable to render embedded object: File (~Web Server~) not found.~Web Server login failed from: 192.168.0.52 User: admin
    1/2/2021 11:11:13 PM HomeSeer~Unable to render embedded object: File (~Web Server~) not found.~Web Server login failed from: 192.168.0.52 User: dceadmin
    1/2/2021 11:11:13 PM HomeSeer~Unable to render embedded object: File (~Web Server~) not found.~Web Server login failed from: 192.168.0.52 User: admin
    1/2/2021 11:11:13 PM HomeSeer~Unable to render embedded object: File (~Web Server~) not found.~Web Server login failed from: 192.168.0.52 User: dceadmin
    1/2/2021 11:11:13 PM HomeSeer~Unable to render embedded object: File (~Web Server~) not found.~Web Server login failed from: 192.168.0.52 User: admin
    1/2/2021 11:11:13 PM HomeSeer~Unable to render embedded object: File (~Web Server~) not found.~Web Server login failed from: 192.168.0.52 User: dceadmin
    1/2/2021 11:11:13 PM HomeSeer~Unable to render embedded object: File (~Starting Plug-In~) not found.~Initializing plugin Harmony Hub ...
    1/2/2021 11:11:13 PM HarmonyHub~Unable to render embedded object: File (~Info~) not found.~HarmonyHub version 4.0.12.0
    1/2/2021 11:11:13 PM HomeSeer~Unable to render embedded object: File (~Starting Plug-In~) not found.~Plugin Harmony Hub started successfully in 404 milliseconds
    1/2/2021 11:11:13 PM HarmonyHub~Unable to render embedded object: File (~Info~) not found.~Init Client for Office Hub at 192.168.0.56
    1/2/2021 11:11:13 PM HomeSeer~Unable to render embedded object: File (~Starting Plug-In~) not found.~Harmony Hub loaded in 758 milliseconds
    1/2/2021 11:11:13 PM HomeSeer~Unable to render embedded object: File (~Plug-In~) not found.~Finished initializing plug-in Harmony Hub
    1/2/2021 11:11:13 PM HomeSeer~Unable to render embedded object: File (~Plug-In~) not found.~Interface EnvisaLink is running as a trial, 26 days remaining.
    1/2/2021 11:11:14 PM HomeSeer~Unable to render embedded object: File (~Info~) not found.~Plugin EnvisaLink has connected. IP:127.0.0.1:50313
    1/2/2021 11:11:14 PM HomeSeer~Unable to render embedded object: File (~Starting Plug-In~) not found.~Initializing plugin EnvisaLink ...
    1/2/2021 11:11:14 PM Legacy-Plugin~Unable to render embedded object: File (~EnvisaLink~) not found.~INFO EnvisaLink version 3.0.0.41
    1/2/2021 11:11:14 PM HomeSeer~Unable to render embedded object: File (~Starting Plug-In~) not found.~Plugin EnvisaLink started successfully in 108 milliseconds
    1/2/2021 11:11:14 PM HomeSeer~Unable to render embedded object: File (~Starting Plug-In~) not found.~EnvisaLink loaded in 220 milliseconds
    1/2/2021 11:11:14 PM HomeSeer~Unable to render embedded object: File (~Plug-In~) not found.~Finished initializing plug-in EnvisaLink
    1/2/2021 11:11:14 PM HarmonyHub~Unable to render embedded object: File (~Info~) not found.~Reading configuration for Office Hub
    1/2/2021 11:11:14 PM Legacy-Plugin~Unable to render embedded object: File (~EnvisaLink~) not found.~ERROR Cannot find zone 1
    1/2/2021 11:11:14 PM Legacy-Plugin~Unable to render embedded object: File (~EnvisaLink~) not found.~ERROR Cannot find zone 2
    1/2/2021 11:11:14 PM Legacy-Plugin~Unable to render embedded object: File (~EnvisaLink~) not found.~ERROR Cannot find zone 3
    1/2/2021 11:11:14 PM Legacy-Plugin~Unable to render embedded object: File (~EnvisaLink~) not found.~ERROR Cannot find zone 4
    1/2/2021 11:11:14 PM Legacy-Plugin~Unable to render embedded object: File (~EnvisaLink~) not found.~ERROR Cannot find zone 5
    1/2/2021 11:11:14 PM Legacy-Plugin~Unable to render embedded object: File (~EnvisaLink~) not found.~ERROR Cannot find zone 6
    1/2/2021 11:11:14 PM Legacy-Plugin~Unable to render embedded object: File (~EnvisaLink~) not found.~ERROR Cannot find zone 7
    1/2/2021 11:11:14 PM Legacy-Plugin~Unable to render embedded object: File (~EnvisaLink~) not found.~ERROR Cannot find zone 8
    1/2/2021 11:11:14 PM Legacy-Plugin~Unable to render embedded object: File (~EnvisaLink~) not found.~ERROR Cannot find zone 9
    1/2/2021 11:11:14 PM Legacy-Plugin~Unable to render embedded object: File (~EnvisaLink~) not found.~ERROR Cannot find zone 10
    1/2/2021 11:11:14 PM Legacy-Plugin~Unable to render embedded object: File (~EnvisaLink~) not found.~ERROR Cannot find zone 11
    1/2/2021 11:11:14 PM Legacy-Plugin/Script~Unable to render embedded object: File (~HSBuddy~) not found.~Initializing location tracker ...
    1/2/2021 11:11:14 PM Legacy-Plugin/Script~Unable to render embedded object: File (~HSBuddy~) not found.~Cleanup thread removed 233 entries from device history.
    1/2/2021 11:11:15 PM Legacy-Plugin~Unable to render embedded object: File (~EnvisaLink~) not found.~ERROR Cannot find zone 12
    1/2/2021 11:11:15 PM Legacy-Plugin~Unable to render embedded object: File (~EnvisaLink~) not found.~ERROR Cannot find zone 13
    1/2/2021 11:11:15 PM Legacy-Plugin~Unable to render embedded object: File (~EnvisaLink~) not found.~ERROR Cannot find zone 14
    1/2/2021 11:11:15 PM Legacy-Plugin~Unable to render embedded object: File (~EnvisaLink~) not found.~ERROR Cannot find zone 15
    1/2/2021 11:11:15 PM Legacy-Plugin~Unable to render embedded object: File (~EnvisaLink~) not found.~ERROR Cannot find zone 16
    1/2/2021 11:11:15 PM Legacy-Plugin~Unable to render embedded object: File (~EnvisaLink~) not found.~ERROR Cannot find zone 17
    1/2/2021 11:11:15 PM Legacy-Plugin~Unable to render embedded object: File (~EnvisaLink~) not found.~ERROR Cannot find zone 18
    1/2/2021 11:11:15 PM Legacy-Plugin~Unable to render embedded object: File (~EnvisaLink~) not found.~ERROR Cannot find zone 19
    1/2/2021 11:11:15 PM Legacy-Plugin~Unable to render embedded object: File (~EnvisaLink~) not found.~ERROR Cannot find zone 20
    1/2/2021 11:11:15 PM Legacy-Plugin~Unable to render embedded object: File (~EnvisaLink~) not found.~ERROR Cannot find zone 21
    1/2/2021 11:11:15 PM Legacy-Plugin~Unable to render embedded object: File (~EnvisaLink~) not found.~ERROR Cannot find zone 22
    1/2/2021 11:11:15 PM Legacy-Plugin~Unable to render embedded object: File (~EnvisaLink~) not found.~ERROR Cannot find zone 23
    1/2/2021 11:11:15 PM Legacy-Plugin~Unable to render embedded object: File (~EnvisaLink~) not found.~ERROR Cannot find zone 24
    1/2/2021 11:11:15 PM HarmonyHub~Unable to render embedded object: File (~Info~) not found.~Syncing devices for Office Hub
    1/2/2021 11:11:15 PM HomeSeer~Unable to render embedded object: File (~Info~) not found.~Plugin HSBuddy has connected. IP:127.0.0.1:50318
    1/2/2021 11:11:15 PM Legacy-Plugin~Unable to render embedded object: File (~Z-Wave~) not found.~SmartStick+: Controller firmware version: 6.1
    1/2/2021 11:11:15 PM HomeSeer~Unable to render embedded object: File (~Starting Plug-In~) not found.~Initializing plugin HSBuddy ...
    1/2/2021 11:11:15 PM HomeSeer~Unable to render embedded object: File (~Starting Plug-In~) not found.~Plugin HSBuddy started successfully in 7 milliseconds
    1/2/2021 11:11:15 PM HomeSeer~Unable to render embedded object: File (~Starting Plug-In~) not found.~HSBuddy loaded in 1215 milliseconds
    1/2/2021 11:11:15 PM HomeSeer~Unable to render embedded object: File (~Plug-In~) not found.~Finished initializing plug-in HSBuddy
    1/2/2021 11:11:15 PM HomeSeer~Unable to render embedded object: File (~Plug-In~) not found.~Interface EasyTrigger is running as a trial, 27 days remaining.
    1/2/2021 11:11:15 PM HarmonyHub~Unable to render embedded object: File (~Info~) not found.~Init Client for Family Room Hub at 192.168.0.54
    1/2/2021 11:11:15 PM HarmonyHub~Unable to render embedded object: File (~Info~) not found.~Reading configuration for Family Room Hub
    1/2/2021 11:11:15 PM Legacy-Plugin/Script~Unable to render embedded object: File (~HSBuddy~) not found.~Received value change for device not present in cache: 353 (Klipsch Amp)
    1/2/2021 11:11:15 PM Legacy-Plugin~Unable to render embedded object: File (~EnvisaLink~) not found.~ERROR Cannot find zone 25
    1/2/2021 11:11:15 PM Legacy-Plugin~Unable to render embedded object: File (~EnvisaLink~) not found.~ERROR Cannot find zone 26
    1/2/2021 11:11:15 PM Legacy-Plugin~Unable to render embedded object: File (~EnvisaLink~) not found.~ERROR Cannot find zone 27
    1/2/2021 11:11:15 PM Legacy-Plugin~Unable to render embedded object: File (~EnvisaLink~) not found.~ERROR Cannot find zone 28
    1/2/2021 11:11:15 PM Legacy-Plugin~Unable to render embedded object: File (~EnvisaLink~) not found.~ERROR Cannot find zone 29
    1/2/2021 11:11:15 PM Legacy-Plugin~Unable to render embedded object: File (~EnvisaLink~) not found.~ERROR Cannot find zone 30
    1/2/2021 11:11:15 PM Legacy-Plugin~Unable to render embedded object: File (~EnvisaLink~) not found.~ERROR Cannot find zone 31
    1/2/2021 11:11:15 PM Legacy-Plugin~Unable to render embedded object: File (~EnvisaLink~) not found.~ERROR Cannot find zone 32
    1/2/2021 11:11:15 PM HomeSeer~Unable to render embedded object: File (~Info~) not found.~Plugin EasyTrigger has connected. IP:127.0.0.1:50321
    1/2/2021 11:11:15 PM HomeSeer~Unable to render embedded object: File (~Starting Plug-In~) not found.~Initializing plugin EasyTrigger ...
    1/2/2021 11:11:15 PM Legacy-Plugin~Unable to render embedded object: File (~EasyTrigger~) not found.~INFO EasyTrigger version 3.0.0.73
    1/2/2021 11:11:15 PM HomeSeer~Unable to render embedded object: File (~Starting Plug-In~) not found.~Plugin EasyTrigger started successfully in 24 milliseconds
    1/2/2021 11:11:15 PM HomeSeer~Unable to render embedded object: File (~Starting Plug-In~) not found.~EasyTrigger loaded in 329 milliseconds
    1/2/2021 11:11:15 PM HomeSeer~Unable to render embedded object: File (~Plug-In~) not found.~Finished initializing plug-in EasyTrigger
    1/2/2021 11:11:15 PM HomeSeer~Unable to render embedded object: File (~Plug-In~) not found.~Interface Tesla Vehicles is running as a trial, 27 days remaining.
    1/2/2021 11:11:16 PM HomeSeer~Unable to render embedded object: File (~Info~) not found.~Plugin Tesla Vehicles has connected. IP:127.0.0.1:50324
    1/2/2021 11:11:16 PM HomeSeer~Unable to render embedded object: File (~Starting Plug-In~) not found.~Initializing plugin Tesla Vehicles ...
    1/2/2021 11:11:16 PM HomeSeer~Unable to render embedded object: File (~Starting Plug-In~) not found.~Plugin Tesla Vehicles started successfully in 100 milliseconds
    1/2/2021 11:11:16 PM Legacy-Plugin~Unable to render embedded object: File (~Tesla Vehicles~) not found.~Running on Windows Version 6.2.9200
    1/2/2021 11:11:16 PM HomeSeer~Unable to render embedded object: File (~Starting Plug-In~) not found.~Tesla Vehicles loaded in 433 milliseconds
    1/2/2021 11:11:16 PM HomeSeer~Unable to render embedded object: File (~Plug-In~) not found.~Finished initializing plug-in Tesla Vehicles
    1/2/2021 11:11:16 PM HarmonyHub~Unable to render embedded object: File (~Info~) not found.~Syncing devices for Family Room Hub
    1/2/2021 11:11:16 PM Legacy-Plugin/Script~Unable to render embedded object: File (~HSBuddy~) not found.~Received value change for device not present in cache: 357 (Microsoft Xbox One)
    1/2/2021 11:11:16 PM HomeSeer~Unable to render embedded object: File (~Info~) not found.~Plugin Chromecast with instance Chromecast has connected. IP:127.0.0.1:50327
    1/2/2021 11:11:16 PM Legacy-Plugin/Script~Unable to render embedded object: File (~HSBuddy~) not found.~Received value change for device not present in cache: 358 (Marantz AV Receiver)
    1/2/2021 11:11:16 PM Legacy-Plugin/Script~Unable to render embedded object: File (~HSBuddy~) not found.~Received value change for device not present in cache: 359 (TV)
    1/2/2021 11:11:16 PM HomeSeer~Unable to render embedded object: File (~Starting Plug-In~) not found.~Initializing plugin Chromecast ...
    1/2/2021 11:11:16 PM Legacy-Plugin/Script~Unable to render embedded object: File (~HSBuddy~) not found.~Received value change for device not present in cache: 360 (Google Media Player)
    1/2/2021 11:11:16 PM Legacy-Plugin/Script~Unable to render embedded object: File (~HSBuddy~) not found.~Received value change for device not present in cache: 361 (DVD)
    1/2/2021 11:11:16 PM HarmonyHub~Unable to render embedded object: File (~Info~) not found.~Init Client for MBR Hub at 192.168.0.55
    1/2/2021 11:11:16 PM HarmonyHub~Unable to render embedded object: File (~Info~) not found.~Reading configuration for MBR Hub
    1/2/2021 11:11:16 PM Legacy-Plugin/Script~Unable to render embedded object: File (~HSBuddy~) not found.~Received value change for device not present in cache: 362 (Game Console (With DVD))
    1/2/2021 11:11:17 PM Legacy-Plugin~Unable to render embedded object: File (~Tesla Vehicles~) not found.~Parent vehicle device ref 205 missing - rebuilding root device list...
    1/2/2021 11:11:17 PM Legacy-Plugin/Script~Unable to render embedded object: File (~HSBuddy~) not found.~Received value change for device not present in cache: 363 (Joey DVR)
    1/2/2021 11:11:17 PM Legacy-Plugin/Script~Unable to render embedded object: File (~HSBuddy~) not found.~Received value change for device not present in cache: 364 (Game Console (With DVD) 2)
    1/2/2021 11:11:17 PM Chromecast~Unable to render embedded object: File (~Info~) not found.~Chromecast version 4.0.17.0
    1/2/2021 11:11:17 PM HomeSeer~Unable to render embedded object: File (~Starting Plug-In~) not found.~Plugin Chromecast started successfully in 299 milliseconds
    1/2/2021 11:11:17 PM HomeSeer~Unable to render embedded object: File (~Starting Plug-In~) not found.~Chromecast loaded in 546 milliseconds
    1/2/2021 11:11:17 PM HomeSeer~Unable to render embedded object: File (~Plug-In~) not found.~Finished initializing plug-in Chromecast
    1/2/2021 11:11:17 PM HomeSeer~Unable to render embedded object: File (~HSTouch Server~) not found.~Server started on port 10200
    1/2/2021 11:11:17 PM HomeSeer~Unable to render embedded object: File (~Startup~) not found.~HStouch server started, waiting for clients to connect.
    And HS's "support" response here:

    Hello,
    We recommend making incremental backups in case an issue like this happens. Unfortunatley your json file is corrupt as stated in this line"
    Error while reading devices.json : Object reference not set to an instance of an object.
    You may find an automated backup in the following path.
    C:\Program Files (x86)\HomeSeer HS4\Data\HomeSeerData.json
    Otherwise you will have to re-add your devices and events.

    HST
    Help anyone .... please?

    #2
    Lol!!!!...so it is your fault....(sarcasm)

    I do not think so.. Hs4 need to be on a more robust database platform. This is their fault not yours.

    That said , everybody should make backup.. but hs4 is not reliable with a json formated file to store data.
    This has been said since the very beginning of hs4 alpha/beta, they never listened.

    Comment


      #3
      I get the backup thing. Some of it is my fault, I get it. That said, why not implement an auto-backup feature. HS Support seems to say it has it ..... but where are the backups?

      But I guess I didn't postulate that the system was SO unstable and the software SO unrefined that it may blow itself up at any moment. I was programming events for goodness sake!

      Is there any opportunity to recover this? Even if I can just get the devices back, that would save me several days of work. I cannot fathom opening up my walls again to get to the Aeotec controls buried behind furniture in wall boxes, etc .......

      Comment


        #4
        Originally posted by nyc2pit View Post

        But I guess I didn't postulate that the system was SO unstable and the software SO unrefined that it may blow itself up at any moment. I was programming events for goodness sake!
        ....
        I think anybody would postulate the same with all the fuzz on the net about homeSeer reputation in 2014-2015.

        Comment


          #5
          What do you see in your /hs4root/Data/HomeSeerData.json/ folder? Do you have any file with the .bak extension ?
          If so ..you could try (after closing hs4)to delete the files without the bak ext. and remove the .bak ext of the other files .
          So , ex. devices.json would be deleted or moved to another directory. And devices.json would be renamed to devices.json.

          After that turn hs4 back on.




          Here is my folder
          Attached Files

          Comment


            #6
            Yeah, so I have a devices.json.bak file, but it's TIMED/DATED for THIS MORNING (i.e. after the blow up occured.).

            The events and eventgroups appear to be from BEFORE the event. I'll try your suggestion right now.

            Comment


              #7
              So did as you suggested. No dice.

              I can see a few devices via my plugins. The plugins are there. No events. None of the z-wave devices.

              basically no change.

              Where are the other 10 prior incremental backups that HS is supposed to save?

              Comment


                #8
                Is it possible to restore the Z-wave devices from my Z-stick+ back to homeseer?

                At this point, I just want to blow up what I have and start clean. But I really would prefer to avoid having to re-pair all the devices. I assume I can import the Z-wave from the stick back to a new, clean installation of HS4?

                Could someone help me with instructions on how to do that at least?

                Comment


                  #9
                  Your Z-wave device data should be stored in the controller backups, which are in HS4/Data/Z-Wave. Every time you make a controller change, e.g., add a device, the controller gets backed up. You should be able to restore the controller data, which should recreate your devices, although none of the edits you made to the device characteristics will be there. That should at least keep you from having to go through the entire device delete/add process.

                  Comment


                    #10
                    Originally posted by rloeb View Post
                    Your Z-wave device data should be stored in the controller backups, which are in HS4/Data/Z-Wave. Every time you make a controller change, e.g., add a device, the controller gets backed up. You should be able to restore the controller data, which should recreate your devices, although none of the edits you made to the device characteristics will be there. That should at least keep you from having to go through the entire device delete/add process.
                    Thanks rloeb.

                    Is there a link to how exactly to do this? I think I know, but I really don't want to screw it up.

                    At this point I'm so upset/pissed about this I just want to get things started back on the right path.

                    I can deal with updating the device info, as long as I'm not digging into my walls that's somewhat of a relief at least.

                    Comment


                      #11
                      How many Z-Wave controllers do you have? One of the problems in HS4 is that the controller backups all have the same name ;-( They do have different time stamps. First, look in HS4/Data/Z-Wave and find the last backup prior to the lockup. If you have two or more controllers, you may have to guess which backup belongs to which controller. Once you know the file names for the likely backup(s), open up HS4, navigate to Plugins/Z-Wave/Z-Wave, choose Controller Management. You should, hopefully, see your controller(s) listed. Click on the down symbol, which will open the interface dialog, in the drop down box choose "restore a network to this interface," then, in the box below, select the name of the file, then click start. Once that completes, click on the down symbol below the text display area, and you should see a list of the nodes. If you have more than one controller, this is where you figure out whether you got the right file! Good luck!

                      Comment


                        #12
                        You shouldn't need to restore the Z-Wave controller data. That restores the contents of the Z-Wave controller device, which isn't affected by the corruption of HS4's ridiculous excuse for a database.

                        You should probably start by running 'Scan Devices' from the Actions menu on the Z-Wave Controller page. You may first need to add back the controller if it's been lost.

                        https://help.homeseer.com/help/Z-Wav...#.scan_devices

                        Comment


                          #13
                          Thank you both.

                          Just one controller - Smartstick+. When looking at it, I can see all the nodes as they should be. Just no devices.

                          I'll try to scan devices first. If that works, I think I'm going to uninstall HS4 (will save the data elsewhere in case I need it again) and try from a fresh install.

                          This whole thing has become a nightmare.

                          Comment


                            #14
                            So I was able to restore what I believe to be the majority of the devices via rescan. My locks failed reinclusion as did the thermostats, I am going to need to bring the computer closer to those devices I believe.

                            But at least I'm not digging back into walls .... that is the first piece of good news so far. You better believe I'm gonna turn on backups first thing.

                            So I'm going to make a backup copy of the HS4 directory elsewhere, then uninstall and reinstall HS4. Will I then need to copy the z-wave database back to the correct directory in order to re-scan? Does that info not reside on the z-stick itself?

                            Should i do a backup this interface first?

                            Comment


                              #15
                              Yes, the Z-Wave info lives in the z-stick itself and won't be affected by what you do on your PC. You can make a backup but it isn't absolutely necessary.

                              Comment

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