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Cannot restore backup on new instance

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    Cannot restore backup on new instance

    Installed clean copy of HS4 on a new box, copied latest backup .zip and .json from the /html/backups folder on old instance to same one on new. Started HS4 on new, went to restore, slected the backip and hit execute:

    An error occured while preping for the restore Error unzipping backup file The file 'CProgram Files (x86)HomeSeer HS4RestoreConfigDataHomeSeerData.jsondevices.json' already exists.

    I have purged EVERYTHING from the RestoreConfig folder and tried again same error. I reinstalled HS4 on the new box, tried again, same error.

    What am I doing wrong? I am ripping my hair out just trying to recover my HS4 instance.

    #2
    Do you have a previous backup you could use to rule out If the current one is corrupted in some way.

    Try unzipping the current one away from HS4 and see if anything obvious shows up

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      #3
      Is HS4 running? Maybe just shutdown HS4 and unzip then fire up HS4, since it's a totally new installation.

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