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    Plugin choices gone???

    I'm a little lost here .... for the past several months if i selected "ADD Plugin" it would show the icons of HS4 & HS3 stuff....

    now all i get is this go find it if you can window...

    is this a bug or a new release?

    Click image for larger version  Name:	plugin r1.jpg Views:	210 Size:	11.7 KB ID:	1467622







    #2
    Have you installed a plugin manually that required an updater override and forgot to delete it when you finished?

    Comment


      #3
      Try clearing the browser cache and restart HS.

      Comment


        #4
        Originally posted by devoir View Post
        <snip>
        is this a bug or a new release?
        A new release/feature... Sorry, can't help but I would do what concordseer suggested, i.e. restart HS.

        Comment


          #5
          Thanks for the suggestions

          shutdown HS4

          Cleared browser cache

          restarted HS4

          event tried this three times for good luck

          ........well............ pooop..... great advise but no luck... I still get the same screen no Plugin's

          Using web browser Google Crime Version 88.0.4324.190 (Official Build) (64-bit)

          I dusted off the sheets and even tried internet explorer which hasn't been used in almost 9 moths.



          Certainly appreciate any thought or suggestions on what to test next.




          and to answer pcburcham

          I haven't changed any Plugin in several weeks..... I had just installed 3 new NEXT smoke alarms and wanted to add that HS3plugin. This is when I noticed the change in the look of HS4...

          Comment


            #6
            Is the HS4 program maybe blocked by the Windows Firewall (if you run windows)? You can check this by disabling the windows firewall temporary?
            -- Wim

            Plugins:RFXCOM, HSTouch Server, Squeezebox, BLGData, Restart, Jon00's Perfmon and Network monitor, WeatherXML, BLBackup, TenScripting, BC4, Pushover, PHLocation, JowiHue, Zwave, Sonos
            650 devices ---- 336 events ----- 40 scripts

            Comment


              #7
              You may have experienced file corruption at some stage. If you have a known good backup you could restore it to see if that solves the problem. Alternatively you could back up your current configuration, reinstall HS4 and restore that backup.

              Comment


                #8
                Thanks for the suggestions:

                Turned off windows firewall
                Turned off AVAST

                restarted HS4

                same result...

                I'll try an older version of the HS4 from a backup...... uggg..the changes I'll lose...

                Comment


                  #9
                  I loaded a backup from 30 days ago.... no luck same result..... Plugin's are not shown

                  Comment


                    #10
                    Check the HomeSeer root folder for a file named "updater_override.txt"; remove if present.

                    Verify your HS server can reach the update server:
                    From a cmd window,
                    Code:
                    ping www.homeseer.com
                    ping find.homeseer.com

                    Comment


                      #11
                      Yuch, that is a good one zwolfpack if you forget the overriding option one, I am sure one can get crazy....
                      -- Wim

                      Plugins:RFXCOM, HSTouch Server, Squeezebox, BLGData, Restart, Jon00's Perfmon and Network monitor, WeatherXML, BLBackup, TenScripting, BC4, Pushover, PHLocation, JowiHue, Zwave, Sonos
                      650 devices ---- 336 events ----- 40 scripts

                      Comment


                        #12


                        I checked the HS4 root folder. NO "updater_override.txt"; file


                        ‚Äč


                        Next testing these

                        ping find.homeseer.com
                        ping www.homeseer.com

                        PC running HS4 ping request could not find HOST.....



                        I even turn off the VPN rebooted the HS4 same result ping request could not find HOST.....


                        ================


                        Interesting I have two additional computers on the same network both can see the Ping wwww.homeseer.com

                        Neither are successful with the PING find.homeseer.com

                        Click image for larger version  Name:	Updater r2.jpg Views:	0 Size:	102.7 KB ID:	1468117

                        Appreciate your input and direction on this...


                        Devoir

                        Comment


                          #13
                          Sorry I didn't verify that find.homeseer.com answers ping requests ... it doesn't. So instead, try
                          Code:
                          curl -I https://find.homeseer.com/findhomeseer/
                          This should return something like
                          Code:
                          HTTP/1.1 200 OK
                          Cache-Control: private
                          Content-Length: 3637
                          Content-Type: text/html; charset=utf-8
                          Server: Microsoft-IIS/8.5
                          Date: Sun, 11 Apr 2021 04:18:02 GMT
                          The first line "200 OK" is the important part.

                          Not clear if you can/can't ping www.homeseer.com from your HS server? If not, that's the problem; you need to look at the networking configuration for that machine.

                          Comment


                            #14
                            In a Windows command prompt do this:

                            ipconfig /flushdns

                            Then try your pings again. If you continue to get the "could not find host error" then your issue is a DNS one. You need to be able to resolve the hostnames to IP.

                            Comment


                              #15
                              Check to ensure you do not have IPV6 enabled as I've seen it cause this issue as well.
                              -Rupp
                              sigpic

                              Comment

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