Plugin choices gone???

[devoir]

I'm a little lost here .... for the past several months if i selected "ADD Plugin" it would show the icons of HS4 & HS3 stuff....

now all i get is this go find it if you can window...

is this a bug or a new release?

[pcburcham]

Have you installed a plugin manually that required an updater override and forgot to delete it when you finished?

[concordseer]

Try clearing the browser cache and restart HS.

[mulu]

<snip>
is this a bug or a new release?

A new release/feature... Sorry, can't help but I would do what concordseer suggested, i.e. restart HS.

[devoir]

Thanks for the suggestions

shutdown HS4

Cleared browser cache

restarted HS4

event tried this three times for good luck

........well............ pooop..... great advise but no luck... I still get the same screen no Plugin's

Using web browser Google Crime Version 88.0.4324.190 (Official Build) (64-bit)

I dusted off the sheets and even tried internet explorer which hasn't been used in almost 9 moths.



Certainly appreciate any thought or suggestions on what to test next.




and to answer pcburcham

I haven't changed any Plugin in several weeks..... I had just installed 3 new NEXT smoke alarms and wanted to add that HS3plugin. This is when I noticed the change in the look of HS4...

[w.vuyk]

Is the HS4 program maybe blocked by the Windows Firewall (if you run windows)? You can check this by disabling the windows firewall temporary?

[concordseer]

You may have experienced file corruption at some stage. If you have a known good backup you could restore it to see if that solves the problem. Alternatively you could back up your current configuration, reinstall HS4 and restore that backup.

[devoir]

Thanks for the suggestions:

Turned off windows firewall
Turned off AVAST

restarted HS4

same result...

I'll try an older version of the HS4 from a backup...... uggg..the changes I'll lose...

[devoir]

I loaded a backup from 30 days ago.... no luck same result..... Plugin's are not shown

[zwolfpack]

Check the HomeSeer root folder for a file named "updater_override.txt"; remove if present.

Verify your HS server can reach the update server:
From a cmd window,

ping www.homeseer.com
ping find.homeseer.com

[w.vuyk]

Yuch, that is a good one zwolfpack if you forget the overriding option one, I am sure one can get crazy....

[devoir]

I checked the HS4 root folder. NO "updater_override.txt"; file





Next testing these

ping find.homeseer.com
ping www.homeseer.com

PC running HS4 ping request could not find HOST.....



I even turn off the VPN rebooted the HS4 same result ping request could not find HOST.....


================


Interesting I have two additional computers on the same network both can see the Ping wwww.homeseer.com

Neither are successful with the PING find.homeseer.com



Appreciate your input and direction on this...


Devoir

[zwolfpack]

Sorry I didn't verify that find.homeseer.com answers ping requests ... it doesn't. So instead, try

curl -I https://find.homeseer.com/findhomeseer/

This should return something like

HTTP/1.1 200 OK
Cache-Control: private
Content-Length: 3637
Content-Type: text/html; charset=utf-8
Server: Microsoft-IIS/8.5
Date: Sun, 11 Apr 2021 04:18:02 GMT

The first line "200 OK" is the important part.

Not clear if you can/can't ping www.homeseer.com from your HS server? If not, that's the problem; you need to look at the networking configuration for that machine.

[AZweimiller]

In a Windows command prompt do this:

ipconfig /flushdns

Then try your pings again. If you continue to get the "could not find host error" then your issue is a DNS one. You need to be able to resolve the hostnames to IP.

[Rupp]

Check to ensure you do not have IPV6 enabled as I've seen it cause this issue as well.