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  • langenet
    replied
    Gee... the loss is terrible news. I'm surprised you did as well as you did given the circumstances. Like others I'm committed to Homeseer. Your renewed focus is very much appreciated.

    Leave a comment:


  • The Profit
    replied
    Rich, really sorry for your loss.


    Sent from my iPad using Tapatalk

    Leave a comment:


  • ewkearns
    replied
    Rich,

    So sorry to hear about your loss. I lost my wife of 51 years, 2 years ago, so I have at least a vague notion of what you are going through and what you will go through. My sincere and heart-felt feelings go out to you and your family.

    It is absolutely fantastic to hear from HST management and even more heartwarming to hear that they are listening to how the changes have impacted our usage patterns and, therefore, the function of the software package in our hands.

    A BIG thank you for your response.

    Leave a comment:


  • SteveW
    replied
    Rich, I'm so sorry to hear of you loss of your wife. Your candid and forthright note shows true leadership, and I'm sure the community looks forward to a renewed focus on the software. Thank you!

    Leave a comment:


  • Pete
    replied
    Rich,

    I am sorry for your loss. I met Karen one time at many many years ago at one EHExpo in Orlando. She was very charismatic person.

    I am committed to HS4 and that will not change. Still in the baby steps mode here as I was between Homeseer 2 and Homeseer 3 a few years back.

    Leave a comment:


  • randy
    replied
    Rich;

    I am so sorry for your loss. It is a terrible thing to have to go through. Despite my having to now balance a very demanding job with a finite supply of time, you can count on my continued support of you, your products and your company.

    FWIW, HS4 remains stable, responsive and reliable. I made the full switch from HS3 at the beginning of the year and my automation has run without a hiccup since then.

    Leave a comment:


  • Eman
    replied
    So sad,
    We are all so sorry for your loss. And Stay strong.


    Eman.

    Leave a comment:


  • rjh
    started a topic An update from the owner of HomeSeer

    An update from the owner of HomeSeer

    Hi All,

    I wanted to post an update as to what I have been doing here at HomeSeer. First, some sad news that I have to report. My wife Karen passed away in Dec after a long battle with Cancer. Some of you probably knew her as she attended trade shows with us. She handled all the back end work here at HS including accounting and HR. She is missed every day. During the past 2 years my focus had been on taking care of her. While I tried my best to get work done, it was difficult.

    I am back working 100% on HS and I totally understand some of the concerns brought forward by some of our long time users. HS has always been dedicated to providing a system that allowed the power user to automate their home in a way that best fits them. Our focus with HS4 was to simplify the system to bring in the less technical user. I think we have achieved that but at the same time the changes have alienated our long time users. I do get it. Also, the changes to development have resulted in less frequent updates and less transparency in regards to what we are working on. Much of this is my fault.

    So I want to acknowledge that I hear you and I want to do what I can to make HS4 work for you. To that end I am starting with the following immediately:

    * HS3 screens are NOT being removed from HS4. This means that you can access these screens if needed and utilities such as what JON00 have created will continue to work.

    * I am compiling a list of requested changes to HS4. I know Randy has a list and there are others. This includes things like compacting the list view, adding more filters, etc. I will post this list once I compile it.

    * JON00 is willing to port some of his utilities to HS4 and I will provide any API's that he needs to accomplish that. If anyone else has a utility that does not work with HS4 due to missing API's feel free to post. I would ask that you please post API requests to our Github repository. Posting there sends a message to the developers immediately (on our GLIP channel) and it creates a trackable issue in Github. Link is here:
    https://github.com/HomeSeer/Plugin-SDK/issues

    * As updates are being added I will post a Beta to the beta forum (similar to what we were doing with HS3). This gives you a chance to try out and test new features/bug fixes without waiting for an update. New (maybe experimental) features will be added to the Labs tab in setup where we can enabled/disable them. This will allow us to try out new things without impacting the released application.

    You are welcome to post any change requests to this thread and I would also ask that you please create an issue here:
    https://dev.homeseer.com/servicedesk...nation=portals
    You can post your ticket ID in this thread and I will turn it into a development request so we can track internally. This way you will get notifications when the item is being worked on and when its completed.
    If you have some open issues already that have tickets, feel free to post them here so I can check on the status.

    There isn't anything I can do about the past, but I would like to move forward and do what I can to make HS4 work for you!
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