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HS4 Disabling Events By Itself?

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    HS4 Disabling Events By Itself?

    I'm re-posting this from the RadioRA2 plug-in forum since it seems to be more of a global HS4 issue. I had one other response on that forum where the user said a similar issue is occuring with their program as well.

    Any thoughts would be greatly appreciated:

    ----

    Hello,

    I have an HS4 system using the RadioRA2 plugin. I use this plugin on a few HS3 systems and it's rock solid reliable. The issue I'm having on HS4 is very strange and it's happened 3 times now.

    I'll set up the event shown below. It works great, and then all of a sudden the customer reports it's not working. I log in and check, and the event is disabled. The log shows a few comm errors, but they only last for a minute or so.

    Any idea how that would cause the event to become disabled?

    Here's the event and the log file:

    Click image for larger version  Name:	cap1.PNG Views:	19 Size:	308.6 KB ID:	1490307‚Äč

    Code:
    8/19/2021 5:06:00 PM HomeSeer Energy DB Info All energy database compacting routines completed.
    8/19/2021 5:06:00 PM HomeSeer Energy DB Info No Records. Vacuuming database to condense.
    8/19/2021 5:06:00 PM HomeSeer Energy DB Info Energy database compaction initiated.
    8/19/2021 1:06:00 PM HomeSeer Energy DB Info All energy database compacting routines completed.
    8/19/2021 1:06:00 PM HomeSeer Energy DB Info No Records. Vacuuming database to condense.
    8/19/2021 1:06:00 PM HomeSeer Energy DB Info Energy database compaction initiated.
    8/19/2021 12:45:16 PM HomeSeer Info System connected to MyHS Service successfully with license ID 693130.
    8/19/2021 12:45:16 PM HomeSeer Info System connected to MyHS Service, waiting for acknowledge...
    8/19/2021 12:45:04 PM HomeSeer Warning Have not heard from MyHS in over 3 minutes, disconnecting for re-connection.
    8/19/2021 12:33:36 PM HomeSeer Info System connected to MyHS Service successfully with license ID 693130.
    8/19/2021 12:33:36 PM HomeSeer Info System connected to MyHS Service, waiting for acknowledge...
    8/19/2021 12:33:15 PM Legacy-Plugin LutronRA2 Telnet Login succesfull
    8/19/2021 12:33:12 PM Legacy-Plugin LutronRA2 Now try to Log in Lutron
    8/19/2021 12:33:12 PM Legacy-Plugin LutronRA2 connected to the telnet IP address: 192.168.1.3Port: 23
    8/19/2021 12:33:06 PM Legacy-Plugin LutronRA2 ERROR Unable connect to the telnet check the IP address. Error: 192.168.1.3:23....No route to host
    8/19/2021 12:32:57 PM Legacy-Plugin LutronRA2 ERROR Unable connect to the telnet check the IP address. Error: 192.168.1.3:23....No route to host
    8/19/2021 12:32:47 PM Legacy-Plugin LutronRA2 ERROR Unable connect to the telnet check the IP address. Error: 192.168.1.3:23....No route to host
    8/19/2021 12:32:38 PM Legacy-Plugin LutronRA2 ERROR Unable connect to the telnet check the IP address. Error: 192.168.1.3:23....No route to host
    8/19/2021 12:32:29 PM Legacy-Plugin LutronRA2 ERROR Unable connect to the telnet check the IP address. Error: 192.168.1.3:23....No route to host
    8/19/2021 12:32:20 PM Legacy-Plugin LutronRA2 ERROR Unable connect to the telnet check the IP address. Error: 192.168.1.3:23....Network is unreachable
    8/19/2021 12:32:13 PM Legacy-Plugin LutronRA2 ERROR Unable connect to the telnet check the IP address. Error: 192.168.1.3:23....Network is unreachable
    8/19/2021 12:32:07 PM Legacy-Plugin LutronRA2 ERROR Unable connect to the telnet check the IP address. Error: 192.168.1.3:23....Network is unreachable
    8/19/2021 12:32:03 PM Legacy-Plugin EasyTrigger INFO Found 0 device group value conditions that need monitoring
    8/19/2021 12:32:03 PM Legacy-Plugin EasyTrigger INFO Found 0 device group value triggers
    8/19/2021 12:32:03 PM Legacy-Plugin EasyTrigger INFO Refreshing list of device group value triggers to monitor
    8/19/2021 12:32:03 PM Legacy-Plugin EasyTrigger INFO Found 0 random triggers
    8/19/2021 12:32:03 PM Legacy-Plugin EasyTrigger INFO Refreshing list of random triggers to monitor
    8/19/2021 12:32:03 PM Legacy-Plugin EasyTrigger INFO Found 0 schedule triggers
    8/19/2021 12:32:03 PM Legacy-Plugin EasyTrigger INFO Refreshing list of schedule triggers to monitor
    8/19/2021 12:32:03 PM Legacy-Plugin EasyTrigger INFO Found 0 device's value conditions that need monitoring
    8/19/2021 12:32:03 PM Legacy-Plugin EasyTrigger INFO Found 1 device's value triggers
    8/19/2021 12:32:02 PM Legacy-Plugin EasyTrigger INFO Refreshing list of device's value triggers to monitor
    8/19/2021 12:32:02 PM Legacy-Plugin EasyTrigger INFO Found 0 device's string triggers
    8/19/2021 12:32:02 PM Legacy-Plugin EasyTrigger INFO Refreshing list of device's string triggers to monitor
    8/19/2021 12:32:01 PM Legacy-Plugin LutronRA2 ERROR Unable connect to the telnet check the IP address. Error: 192.168.1.3:23....Network is unreachable
    8/19/2021 12:31:56 PM HomeSeer Startup Start up complete.
    8/19/2021 12:31:56 PM HomeSeer Info Found 1 issue(s) with devices
    8/19/2021 12:31:56 PM HomeSeer Warning Device (5) LUTRONRA2 Equipment Room MAIN_REPEATER is marked as child, but does not reference any parent
    8/19/2021 12:31:56 PM HomeSeer Warning Issue checking parent device (6) LUTRONRA2 Equipment Room MAIN_REPEATER
    8/19/2021 12:31:56 PM HomeSeer Warning Device (5) LUTRONRA2 Equipment Room MAIN_REPEATER does not reference a parent, it should reference one parent
    8/19/2021 12:31:56 PM HomeSeer Warning Issue checking child device (5) LUTRONRA2 Equipment Room MAIN_REPEATER
    8/19/2021 12:31:56 PM HomeSeer Info Checking device parent child relationships...
    8/19/2021 12:31:56 PM HomeSeer Error Downloading update control file
    8/19/2021 12:31:56 PM HomeSeer TTS Speak ():Welcome to Home-Seer
    8/19/2021 12:31:56 PM HomeSeer Warning MyHS could not connect to server: Could not resolve host 'connected2.homeseer.com'
    8/19/2021 12:31:56 PM HomeSeer Info Checking for updates...
    8/19/2021 12:31:56 PM HomeSeer Startup Starting the HS4 Sentry EXE
    8/19/2021 12:31:56 PM Script Startup Scripting is OK and is now running Startup.vb
    8/19/2021 12:31:56 PM HomeSeer Startup Starting HSSentry watchdog.
    8/19/2021 12:31:56 PM HomeSeer Startup Starting Event Scheduler...
    8/19/2021 12:31:55 PM Legacy-Plugin LutronRA2 ERROR Unable connect to the telnet check the IP address. Error: 192.168.1.3:23....Network is unreachable
    8/19/2021 12:31:50 PM HomeSeer Startup Running the startup script Startup.vb
    8/19/2021 12:31:50 PM HomeSeer Startup HStouch server started, waiting for clients to connect.
    8/19/2021 12:31:50 PM HomeSeer HSTouch Server Server started on port 10200
    8/19/2021 12:31:50 PM HomeSeer Plug-In Finished initializing plug-in LutronRA2
    8/19/2021 12:31:50 PM HomeSeer Starting Plug-In LutronRA2 loaded in 3905 milliseconds
    8/19/2021 12:31:50 PM HomeSeer Starting Plug-In Plugin LutronRA2 started successfully in 2500 milliseconds
    8/19/2021 12:31:50 PM Legacy-Plugin LutronRA2 Initializing done! Ready... Telnet
    8/19/2021 12:31:48 PM Legacy-Plugin LutronRA2 Starting initializiation. Telnet Ver.: 3.0.0.132
    8/19/2021 12:31:48 PM HomeSeer Starting Plug-In Initializing plugin LutronRA2 ...
    8/19/2021 12:31:48 PM HomeSeer Info Plugin LutronRA2 has connected. IP:127.0.0.1:53768
    8/19/2021 12:31:46 PM HomeSeer Plug-In Finished initializing plug-in EasyTrigger
    8/19/2021 12:31:46 PM HomeSeer Starting Plug-In EasyTrigger loaded in 1503 milliseconds
    8/19/2021 12:31:46 PM HomeSeer Starting Plug-In Plugin EasyTrigger started successfully in 303 milliseconds
    8/19/2021 12:31:46 PM Legacy-Plugin EasyTrigger INFO EasyTrigger version 3.0.0.73
    8/19/2021 12:31:46 PM HomeSeer Starting Plug-In Initializing plugin EasyTrigger ...
    8/19/2021 12:31:46 PM HomeSeer Info Plugin EasyTrigger has connected. IP:127.0.0.1:53764
    8/19/2021 12:31:45 PM HomeSeer Startup Initializing Plug-Ins
    8/19/2021 12:31:45 PM HomeSeer Plug-In Found plug-in: LutronRA2, version: 3.0.0.132
    8/19/2021 12:31:43 PM HomeSeer Plug-In Found plug-in: EasyTrigger, version: 3.0.0.73
    8/19/2021 12:31:42 PM HomeSeer Plug-In Found plug-in: Z-Wave UI, version: 1.0.0.0
    8/19/2021 12:31:40 PM HomeSeer Plug-In Found plug-in: Z-Wave, version: 3.0.7.0
    8/19/2021 12:31:38 PM HomeSeer Startup Checking for available plug-ins
    8/19/2021 12:31:38 PM HomeSeer Info Remote plug-in API interface started on port 10400
    8/19/2021 12:31:38 PM HomeSeer Startup Starting Find service...
    8/19/2021 12:31:38 PM HomeSeer Startup Updater services starting...
    8/19/2021 12:31:38 PM HomeSeer Database Opening (Mode=Read/Write) up HomeSeer Energy database /usr/local/HomeSeer/Data/Energy/Energy.hsd
    8/19/2021 12:31:38 PM HomeSeer Speech Listening for remote speaker connections on port 10401
    8/19/2021 12:31:38 PM HomeSeer Startup Initializing Speaker Client Interface
    8/19/2021 12:31:38 PM HomeSeer Startup Start automation engine...
    8/19/2021 12:31:38 PM HomeSeer Web Server Web Server started on port 80
    8/19/2021 12:31:38 PM HomeSeer Web Server Local IP address is: 127.0.0.1
    8/19/2021 12:31:38 PM HomeSeer Startup This version of HomeSeer is registered as a HS4ZEES2_PIHUB version.
    8/19/2021 12:31:38 PM HomeSeer Startup Creating Speaker Client Interface Object...
    8/19/2021 12:31:38 PM HomeSeer Startup HomeSeer version is: 4.1.18.0
    8/19/2021 12:31:38 PM HomeSeer Info Loaded 1 Events.
    8/19/2021 12:31:38 PM HomeSeer Info Loaded 28 Devices.
    8/19/2021 12:31:37 PM HomeSeer Startup Loading configuration file ...
    8/19/2021 12:31:37 PM HomeSeer Startup Local voice recognition class started.
    8/19/2021 12:31:37 PM HomeSeer Startup Plug-In Interface class started.
    8/19/2021 12:31:37 PM HomeSeer Startup E-Mail RECEIVE class started.
    8/19/2021 12:31:37 PM HomeSeer Startup E-Mail SEND class started.
    8/19/2021 12:31:37 PM HomeSeer Startup Web server class started.
    8/19/2021 12:31:37 PM HomeSeer Startup Application interface class started.
    8/19/2021 12:31:37 PM HomeSeer Startup COM port classes started.
    8/19/2021 12:31:37 PM HomeSeer Startup Creating Class Objects...
    8/19/2021 12:31:36 PM HomeSeer Startup
    8/19/2021 12:31:36 PM HomeSeer Startup ************************************************************ ********************
    8/19/2021 12:31:36 PM HomeSeer Startup HomeSeer version 4.1.18.0 Edition: HomeSeer HS4 Pi Hub G2 Starting Now
    8/19/2021 12:31:36 PM HomeSeer Startup ************************************************************ ********************
    8/19/2021 12:31:36 PM HomeSeer Startup
    8/19/2021 12:31:36 PM HomeSeer Startup Settings Loaded.
    8/19/2021 12:31:36 PM HomeSeer Warning HomeSeer was not shut down successfully the previous time it was started.
    8/19/2021 12:31:36 PM HomeSeer Startup Loading Settings


    Thanks,


    Brian

    #2
    Maybe supply a little more detail on your setup, hardware, OS etc. Bearing in mind that it works solidly with HS3 and from an initial glance at the log I reckon this might be an issue for the PI maintainer. Has he certified it as HS4 compatible. Maybe reach out directly to him and ask.

    Comment


      #3
      Hi and sure...

      This is running on the HomeTroller Pi G2. The only enabled plugins are the Lutron RadioRA2 and EasyTrigger. I initially thought it was something to do with the RadioRA plugin, given the log errors, but he responded that there was nothing in the plugin that should cause the event to disable.

      He hasn't certified it as HS4 compatible, but I run it on 3 other installations (far more complex events / number of deviecs) and it's fine. The only difference here is this hardware is the G2 unit. Not sure if that has anything to do with it.

      Comment


        #4
        Because EasyTrigger has an option to be able to Disable/Enable Events, make sure that you check all your Events that you didn't set something to do just that...

        Works well on disarming/arming the alarms. (Occupancy...)



        Eman.
        TinkerLand : Life's Choices,"No One Size Fits All"

        Comment

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