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HS4 stuck under Default GUEST user

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  • ServiceXp
    replied
    Will try, thanks

    Leave a comment:


  • MattMan
    replied
    Originally posted by ServiceXp View Post
    On the cell, using FF, the logout option is in the hamburger menu and indeed works.

    4.2.0.5
    So maybe in the display settings on your computer. Try and run Chrome in compatibility mode for Windows 8 or Widows 7 and see if the logout appears.

    Leave a comment:


  • ServiceXp
    replied
    On the cell, using FF, the logout option is in the hamburger menu and indeed works.

    4.2.0.5

    Leave a comment:


  • MattMan
    replied
    Curious if you look pull up the HS4 web page through another device on the same LAN as your controller. Tablet, Smart phone if you still cant see it...that would rule out a scaling issue.

    You are running HS4 ver 4.2.0.0 ?

    Leave a comment:


  • ServiceXp
    replied
    No joy.. I thought perhaps Windows scaling was the cause, but not to be. It has to do with my 4K monitors because it doesn't work on any browser. (Edge, FF, Chrome and Pale Moon).

    Thanks for you help

    Leave a comment:


  • ServiceXp
    replied
    Did not change anything... You have me thinking now.... I run 4K monitors...... Let me check something..

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  • MattMan
    replied
    Originally posted by ServiceXp View Post

    Windows
    If you reduce your browser size: Ctrl- or Ctrl+ does it appear at the top? I've noticed browser window scaling can sometimes be at 110% 0r 125% and it might not display properly. Try resizing your zoom level.

    Leave a comment:


  • ServiceXp
    replied
    Originally posted by MattMan View Post

    What is your system running on? Raspberry PI Linux based or Windows Based install?
    Windows

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  • ServiceXp
    replied
    In Chrome, I can see something about the User area, but still does nothing.

    Click image for larger version

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  • MattMan
    replied
    Originally posted by ServiceXp View Post
    Click image for larger version

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    What is your system running on? Raspberry PI Linux based or Windows Based install?

    Leave a comment:


  • ServiceXp
    replied
    Click image for larger versionName:	2021-09-09_17-24-36.pngViews:	0Size:	22.2 KBID:	1494723

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  • ServiceXp
    replied
    Originally posted by MattMan View Post

    Gladly

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    Hmmmm, that does not work for me.

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  • MattMan
    replied
    Originally posted by ServiceXp View Post
    I would love to know how you simply "log out" of HS4?
    Gladly

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  • ServiceXp
    replied
    I would love to know how you simply "log out" of HS4?

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  • MattMan
    replied
    Solved - Tyler helped at support. You go into your directory via C:\Program Files (x86)\HomeSeer HS4\Config find the users.cfg and users.cfg.temp files and delete them. Shutdown HS4 and open HS4 again, user access is restored locally. Once in HS4 you can navigate to config/users and create new users. Make sure you set admin privilege's and local access.

    Hope it helps someone

    Leave a comment:

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