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    Zwave route not showing

    Dear All, i am facing lagging issues in my network, I expected it to be range issue, but then sometimes the devices are working, sometimes they are lagging (or not running at all), so I believe this is not a charactarestic of range issue.
    I tried checking the route each device is taking to communicate with the hub, but couldn't find that anywhere, i contacted the support and they said it should be in the Node information in the Z-wave plugin, however i couldn't find there either.
    can you help me find a way to view the routes the devices are taking to communicate please? i tried Z-Seer but it is not showing the routes too, i googled that, and they said it is a bug in the software that sometimes it doesn't display the routes.
    I am using HomeTroller G1 with Aeotec Z-Stick 5 Plus

    #2
    Have you tried optimizing any devices that are lagging?

    Comment


      #3
      Originally posted by hiken View Post
      Have you tried optimizing any devices that are lagging?
      Yes i tried optimizing most of the devices, but I am still facing the same issue....

      Comment


        #4
        You're not helping us help you, please provide screen shots. In the web interface goto Plugins --> Z-wave --> Node Information
        Show a device that is communicating correctly (if any) and one that isn't.

        Click image for larger version

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        Comment


          #5
          Originally posted by TC1 View Post
          You're not helping us help you, please provide screen shots. In the web interface goto Plugins --> Z-wave --> Node Information
          Show a device that is communicating correctly (if any) and one that isn't.

          Click image for larger version

Name:	Capture.PNG
Views:	132
Size:	40.7 KB
ID:	1496273
          here is the print screen from my side, all the devices are not showing the last working route for some reason!

          Comment


            #6
            Something is not right... when you restart HS4 are there any errors in the startup log?

            Comment


              #7
              Originally posted by shady.hamilton View Post
              Dear All, i am facing lagging issues in my network, I expected it to be range issue, but then sometimes the devices are working, sometimes they are lagging (or not running at all), so I believe this is not a charactarestic of range issue.
              I tried checking the route each device is taking to communicate with the hub, but couldn't find that anywhere, i contacted the support and they said it should be in the Node information in the Z-wave plugin, however i couldn't find there either.
              can you help me find a way to view the routes the devices are taking to communicate please? i tried Z-Seer but it is not showing the routes too, i googled that, and they said it is a bug in the software that sometimes it doesn't display the routes.
              I am using HomeTroller G1 with Aeotec Z-Stick 5 Plus
              This is a 700 series chip, yes? If so, HS identified hardware problems with the Silicon Labs 700 chip and is working on a solution with SL and also by a potential workaround with the HS Z-wave plugin. A search of the forums should provide a description of the initial problem and possible progress in getting it fixed. Look for posts from rjh. I had so much trouble with the 700 series chip (same issues that you described) that I put my old 500 series stick back in place until the problems are sorted out. Good luck!

              Comment


                #8
                Originally posted by TC1 View Post
                Something is not right... when you restart HS4 are there any errors in the startup log?
                I am facing these two errors after each restart:

                9/15/2021 5:46:35 PM

                HomeSeer
                Error
                Compiling script Startup.vb: compiler initialization failed unexpectedly: The system cannot find the file specified.

                9/15/2021 5:46:35 PM

                HomeSeer
                Error
                Compiling script Startup.vb: could not find library 'Scheduler.dll'

                Comment


                  #9
                  Originally posted by avpman View Post

                  This is a 700 series chip, yes? If so, HS identified hardware problems with the Silicon Labs 700 chip and is working on a solution with SL and also by a potential workaround with the HS Z-wave plugin. A search of the forums should provide a description of the initial problem and possible progress in getting it fixed. Look for posts from rjh. I had so much trouble with the 700 series chip (same issues that you described) that I put my old 500 series stick back in place until the problems are sorted out. Good luck!
                  i don't think this is the 700 series chip, it is not the Z-stick 7.... this is the z-Stick 5 plus

                  Comment


                    #10
                    Did you do anything recently to coincide with these errors? Did you change/upgrade HS4 versions, the Z-wave plugin, etc?
                    Please list your system info Tools --> About--> System Profile. Remove your License ID from the information!

                    Comment


                      #11
                      Originally posted by TC1 View Post
                      Did you do anything recently to coincide with these errors? Did you change/upgrade HS4 versions, the Z-wave plugin, etc?
                      Please list your system info Tools --> About--> System Profile. Remove your License ID from the information!
                      i contacted the support, but they said they don't recommend reinstalling windows, nor the HS4 on my G1..... so i am stuck....i was thinking of resetting windows, then reinstalling HS4, but now i am affraid of breaking something since it is not recommended by the support!

                      Comment


                        #12
                        I seem to recall reports that the Aeotec stick doesn't show the "last working route" entries.

                        Comment


                          #13
                          Originally posted by zwolfpack View Post
                          I seem to recall reports that the Aeotec stick doesn't show the "last working route" entries.
                          Wow... if true, I would get another stick ASAP. How is one suppose to troubleshoot their Z-wave network with this vital info?

                          Comment


                            #14
                            Originally posted by TC1 View Post

                            Wow... if true, I would get another stick ASAP. How is one suppose to troubleshoot their Z-wave network with this vital info?
                            Originally, when I set up my Z-Wave network I tried the Aeotech stick. But then I realized the better alternative was to use the Homeseer branded interface. HS writes the Zwave plugin and I suspect there is tighter integration with their own branded stick. If I had any tech problems I wanted the software and hardware suppliers to be sleeping in the same bed.

                            Comment


                              #15
                              Originally posted by avpman View Post

                              Originally, when I set up my Z-Wave network I tried the Aeotech stick. But then I realized the better alternative was to use the Homeseer branded interface. HS writes the Zwave plugin and I suspect there is tighter integration with their own branded stick. If I had any tech problems I wanted the software and hardware suppliers to be sleeping in the same bed.
                              Yeah, I totally get where you are coming from. But what bewilders me is that almost all the Z-wave sticks being sold are all based on the same Silicon Labs chip/reference design... so differences should be minimal across brands.

                              And I suspect since the OP is outside of the U.S. that they didn't have a choice when they bought the system since HST probably didn't have a stick for their region at the time. The good news is that the new 700-series controllers are based on a reference design that is software programmable for frequency/region.

                              Comment

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