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    #1

    Unable to install 4.2.15.0

    I have HS4 4.2.14.0 running in a Windows Hyper-V VM and as a service in that VM. It is stable.
    I see that there is an update available. If I try to install via the setup page on the web interface, it goes through the motions, HS restarts but is still showing as 4.2.14.0. I have done this several times always with the same result.
    I downloaded the 4.2.15.0 installer and tried that. Previously if I have used this route, the installer installs over the existing files. I stop the service and proceed. Now I get the modify, repair or delete dialogue box. I tried modify but that didn't work.
    Can anybody advise how I can get the update to install.
    Tags: None
    #2
    What version shows if you go to Tools | About?

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      #3
      You may be experiencing the same problem I am having. Check to see which directory your 4.2.15 update is going, as well as the directory for your 4.2.14 install.
      Mark

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        #4
        Originally posted by drhtmal View Post
        What version shows if you go to Tools | About?
        Tools about shows 4.2.14.0

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          #5
          Originally posted by Mark S. View Post
          You may be experiencing the same problem I am having. Check to see which directory your 4.2.15 update is going, as well as the directory for your 4.2.14 install.
          Only one directory. It was a 'virgin' install not an upgrade from HS3

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            #6
            I managed to find a 'workaround', but not thanks to HS support.
            As I didn't get any suggestions here I contacted support and explained what my issue was.
            The response I got surprised me; I was told that a VM was not a supported environment and I should try a physical machine. I found that unhelpful. I was surprised as I was not aware that a VM was not supported. I did a quick check on the requirements to run HS and did not see anything to suggest a VM was not supported. Did I miss something?
            I went back and enquired what the issue was, I was hoping to find a way round the problem.
            I was shocked that the answer was 'Matt Cave resolved this as Known Error.'
            Really - the problem was not resolved and if this is/was a known error why could not have had the courtesy to tell me rather than incorrectly suggesting the issue was resolved.
            I found the response both unhelpful and frankly quite rude.

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              #7
              Originally posted by IanIreland View Post
              I managed to find a 'workaround', but not thanks to HS support.
              As I didn't get any suggestions here I contacted support and explained what my issue was.
              The response I got surprised me; I was told that a VM was not a supported environment and I should try a physical machine. I found that unhelpful. I was surprised as I was not aware that a VM was not supported. I did a quick check on the requirements to run HS and did not see anything to suggest a VM was not supported. Did I miss something?
              I went back and enquired what the issue was, I was hoping to find a way round the problem.
              I was shocked that the answer was 'Matt Cave resolved this as Known Error.'
              Really - the problem was not resolved and if this is/was a known error why could not have had the courtesy to tell me rather than incorrectly suggesting the issue was resolved.
              I found the response both unhelpful and frankly quite rude.
              Yes they ay they don't support VM which I get but is kind of lame in that they don't need to know how to support hyper v for example, but homeseer installs and functions the same in or out of a vm. So they could support homeseer running in a vm without needing to support the underlying virtual environment. I wouldn't expect them to support a video card on my physical pc if I had homeseer installed on that, it really is no different for a VM.

              https://forums.homeseer.com/forum/ho...18#post1553918

              Comment

                #8
                Originally posted by Dweber85rc View Post

                Yes they ay they don't support VM which I get but is kind of lame in that they don't need to know how to support hyper v for example, but homeseer installs and functions the same in or out of a vm. So they could support homeseer running in a vm without needing to support the underlying virtual environment. I wouldn't expect them to support a video card on my physical pc if I had homeseer installed on that, it really is no different for a VM.

                https://forums.homeseer.com/forum/ho...18#post1553918
                Thanks flor that - but where does it say that on the requirements page when someone is first starting with HS?

                Comment

                  #9
                  Originally posted by IanIreland View Post

                  Thanks flor that - but where does it say that on the requirements page when someone is first starting with HS?
                  It does not specifically say it does not support a VM. However, HomeSeer has stated many times "they" will not provide support for installs in a VM.

                  Comment

                    #10
                    Originally posted by drhtmal View Post

                    It does not specifically say it does not support a VM. However, HomeSeer has stated many times "they" will not provide support for installs in a VM.
                    If that is the case it should be clear in requirements, a new user is not going to trawl through a forum on the off chance!

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