Camera Setup Lost Every Time HS4 is Restarted

[bebaldin]

I just moved from HS3 to HS4 (Pro) last week, and I have noticed that every time I shutdown and restart HS4, I lose my Auto Detected Cameras. The box in Setup 'unchecks' itself, and my cameras disappear. I end up seeing logged errors that state the camera isn't found whenever an event using it is triggered. If I go back in and recheck the Auto Discover Known Camera Types box, the camera become available and the username and password are retained. As soon as I restart HS4 for whatever reason, the same issue recurs.

[will40]

Has this issue been resolved? I am seeing the same behavior. It's frustrating not having the camera recording an event because I forgot to re-select Auto Discover Known Camera Types when rebooting HS4.

[bebaldin]

As far as I know it hasn't. I gave up on Homeseer addressing it, and installed the NetCam plug in instead which seems to work OK for what I need. I am less than impressed with HomeSeer support for their HS4 flagship, or their product line. HS4 is so unstable on what should be a grossly overpowered box that I have to do a hard reboot daily (Intel NUC12, 64Gb RAM, 12 cores, etc.) using AlwaysUp.

[langenet]

The thing with home automation is that every instance is unique. Perhaps some deep diving is required with yours. I only restart mine once a month and it's for ms updates.

[will40]

Thanks for quick reply. I reboot my server once or twice a month and was using this as a redundant security camera measure. Since it was a native app bundled with HS4 it should just work. I see some others have had the same issue too. What a shame.

[bebaldin]

Thanks for quick reply. I reboot my server once or twice a month and was using this as a redundant security camera measure. Since it was a native app bundled with HS4 it should just work. I see some others have had the same issue too. What a shame.

I ended up putting in an Amcrest DVR to support my cameras. HS4 just isn't up to the task at this point. If I weren't thousands of dollars and 10+ years into HomeSeer I would chuck the whole thing and try something else. Their new Z-Net G3s are garbage with no range at all, and the HomeSeer WX300 switches drop offline randomly and have to be power cycled. I have at least three of those going bad now, and at 60 dollars a pop I am disgusted. I am sick of the endless unreliably and lack of real support with this product. My HS3 automation was a better and more stable product. I will never forgive HomeSeer for forcing HS4 upon me.