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    #1

    backup/Restore all greyed out

    Hi.

    Why is everything in Tools/Backup/restore greyed out. Edit button does nothing. I am the admin user. Same with Chrome and Firefox.



    Click image for larger version Name: image.png Views: 107 Size: 74.0 KB ID: 1596268

    Thank you
    Br,
    Dali​​
    Tags: None
    #2
    Pressing the 'Edit' button simply unlocks the fields you see initially so you're able to change them. The page display itself doesn't change.

    Comment

      #3
      No, that's the thing. Edit button does absolutely nothing.

      Can not change anything. Can not click on anything else but Click here for more info

      Br,
      Dali
      ​

      Comment

        #4
        Can you click backup now? That way you might get asked where to backup to. Right now it says default.

        On mine, when I click edit, I can make changes the edit button changes to a green "save" button.

        Comment

          #5
          Hi.

          It will pop up the Backup Process window, but will not start. It just sits there.

          c:\Program Files (x86)\HomeSeer HS4\html\backups\ is empty


          Click image for larger version Name: image.png Views: 0 Size: 80.8 KB ID: 1596327

          Same for versions 4.2.17.0 and 4.2.18.0. Restarting HS4 or the computer does not help.

          Also tried to run HS using Run as Administrator (right click menu).


          Br,
          Dali
          ​

          Comment

            #6
            For a test, I installed a clean install on another PC. Here it does work

            Back on the server...
            I could force the edit mode using a direct URL.

            http://localhost:8085/backup.html?edit=true

            But the Save button will do nothing (Just like Edit Button, prior to this)


            Click image for larger version Name: image.png Views: 0 Size: 81.0 KB ID: 1596329

            Something strange is going on here.


            Br,
            Dali​

            Comment

              #7
              Permissions on the directory?

              Comment

                #8
                Originally posted by claude View Post
                Permissions on the directory?
                Well, it's Windows. Never had to set it.

                Click image for larger version Name: image.png Views: 51 Size: 20.0 KB ID: 1596431​

                Comment

                  #9
                  Ha, found it by luck.

                  Setup/Network

                  I had this disabled and it seems there is a bug.

                  Click image for larger version Name: image.png Views: 51 Size: 29.8 KB ID: 1596433

                  After I enabled it, it started to work.

                  Thank you all for your help!

                  Br,
                  Dali

                  Comment

                    #10
                    Originally posted by Kdiamond View Post
                    Ha, found it by luck.

                    Setup/Network

                    I had this disabled and it seems there is a bug.

                    Click image for larger version Name: image.png Views: 51 Size: 29.8 KB ID: 1596433

                    After I enabled it, it started to work.

                    Thank you all for your help!

                    Br,
                    Dali
                    I don't see the relationship between MyHS and local backups. I tend to agree with you that "... it seems there is a bug...".

                    Comment

                      #11
                      Cloud backup (on same page) is the relation that is breaking I guess.

                      Br,
                      Dali

                      Comment

                        #12
                        is there any way to report the bugs somewhere?

                        Br,
                        Dali

                        Comment

                          #13
                          https://dev.homeseer.com/servicedesk...ion=portal%2F2
                          HomeSeer Version: HS4 Pro Edition 4.2.18.1
                          Operating System: Microsoft Windows 10 Pro - Desktop
                          Z-Wave Devices via two Z-Net G3s
                          Zigbee Devices via RaspBee on RPi 3b+
                          WiFi Devices via Internal Router.

                          Enabled Plug-Ins
                          AK Weather 4.0.5.37,AmbientWeather 3.0.1.9,Big6 3.34.0.0,BLBackup 2.0.63.0,BLGData 3.0.55.0,BLLock 3.0.39.0,BLUPS 2.0.26.0,Device History 3.3.1.0,EasyTrigger 3.0.0.76,Harmony Hub 4.0.14.0,HSBuddy 3.30.1003.1,JowiHue 4.0.8.7,LG ThinQ 4.0.24.0,rnbWeather 4.4.0.0,SDJ-Health 3.1.1.4,TPLinkSmartHome4 2022.12.30.0,UltraCID3 3.0.6681.34300,Z-Wave 3.0.11.0 2

                          Comment

                            #14
                            Originally posted by Kdiamond View Post
                            Ha, found it by luck.

                            Setup/Network

                            I had this disabled and it seems there is a bug.

                            Click image for larger version Name: image.png Views: 51 Size: 29.8 KB ID: 1596433

                            After I enabled it, it started to work.

                            Thank you all for your help!

                            Br,
                            Dali
                            Just tried the same, doesn't fix it for me.

                            Comment

                              #15
                              Did you saved the settings?

                              it takes a while before Edit button turns to Save and you can make changes on the Backup/Restore page.

                              Br,
                              Dali

                              Comment

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