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Events missing after upgrade from HS3

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    #1

    Events missing after upgrade from HS3

    Updated from HS3 to HS4 today per the instructions at:

    https://docs.homeseer.com/products/s.../linux-upgrade

    The system appears to be up and working, but all my my events are gone. It is a Linux install.

    Is this to be expected (if so, I will go back to 3!) or did something go wrong? If so, how to address it?
    Tags: None
    #2
    I had the same experience, except i'm running Windows.
    The devices were there but all of my events were missing.

    I carefully followed both install paths (in HS3 directory and a straight install). After the import I had no events.
    I'm back to HS3 until I can figure this out. If anyone has any ideas I'm all ears.

    Comment

      #3
      Make a backup of your C:\Program Files (x86)\HomeSeer HS3 folder, shut down HS3 and try again. I had no issues upgrading. I suspect that during the upgrade your
      C:\Program Files (x86)\HomeSeer HS4\Data\HomeSeerData.json\events.json file got corrupted. There is a events.json.bak backup file. If it's content is not empty (don't judge by the file size, open the file and see if it has any real content) then shut down HS, use events.json.back to replace the events.json file and restart HS.

      Comment

        #4
        Originally posted by mulu View Post
        Make a backup of your C:\Program Files (x86)\HomeSeer HS3 folder, shut down HS3 and try again. I had no issues upgrading. I suspect that during the upgrade your
        C:\Program Files (x86)\HomeSeer HS4\Data\HomeSeerData.json\events.json file got corrupted. There is a events.json.bak backup file. If it's content is not empty (don't judge by the file size, open the file and see if it has any real content) then shut down HS, use events.json.back to replace the events.json file and restart HS.
        Thank you, but I still was unable to get my events to be duplicated in HS4.
        I first tried what you suggested. Then I completely removed HS4 and reinstalled it and still no joy.

        Comment

          #5
          Which version of HS4 are you using? Supposedly there are some issues with a recent release. I think it was 4.2.18.2. In any case, make sure you use 4.2.18.3.

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            #6
            I will download 4.2.18.3 and try again, but I have fallen back to HS3. I did open a support ticket, but never got a reply from the HS folks.

            Comment

              #7
              They are usually pretty good responding to support tickets. Try increase the urgency level and see if you get a response then.

              Comment

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