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Z-tool won't connect

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  • Z-tool won't connect

    Just added my SmartStick to a Windows Server where I'm running HS3. But when I boot z-tool+ on my iphone and select the server, all the buttons stay grey. Eventually I get "Error connecting to homeseer, version 3.0.0.194 or later is required, or JSON disabled:An error occurrred while sending the request".

    If it helps, Z-wave plugin is version 3.0.1.190 and HS3 is 3.0.0.435.

    Support info is here:

    Current Date/Time: 7/4/2018 7:25:13 AM
    HomeSeer Version: HS3 Pro Edition 3.0.0.435
    Operating System: Microsoft Windows Server 2016 Essentials - Domain Controller
    System Uptime: 0 Days 21 Hours 2 Minutes 8 Seconds
    IP Address: 192.168.1.200
    Number of Devices: 0
    Number of Events: 0
    Available Threads: 800
    HSTouch Enabled: True
    Event Threads: 0
    Event Trigger Eval Queue: 0
    Event Trigger Priority Eval Queue: 0
    Device Exec Queue: 0
    HSTouch Event Queue: 0
    Email Send Queue: 0
    Anti Virus Installed:

    Enabled Plug-Ins
    3.0.1.190: Z-Wave

  • #2
    Most likely a firewall or anti-virus blocking access on your server.
    -Rupp
    sigpic

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    • #3
      Thanks - any recommendations for what port (or otherwise) I might need to open on the firewall to get it working?

      Comment


      • #4
        was the zstick brand new?

        I found the same issue as I'd originally used the stick as a secondary controller, I factory reset the stick and as primary controller Ztool was able to use it.

        Comment


        • #5
          I had already used it with a separate controller. Sounds maybe the same issue? How do you factory reset the stick?

          Comment


          • #6
            I'll be honest, I couldn't figure out how to factory reset the stick on homeseer.

            I installed Domoticz (free) on my PC and used the Zwave tools on it to do a factory reset of the stick.

            When I reconnected to Homeseer I saw the network ID was different to the last time and it worked with no issues.

            Comment


            • #7
              Yuck . Maybe I'll call HomeSeer tomorrow...

              Comment


              • #8
                Originally posted by chrisfraser05 View Post
                I'll be honest, I couldn't figure out how to factory reset the stick on homeseer.

                I installed Domoticz (free) on my PC and used the Zwave tools on it to do a factory reset of the stick.

                When I reconnected to Homeseer I saw the network ID was different to the last time and it worked with no issues.

                Comment


                • #9
                  Thanks! Did that reset, but z-tool+ is still failing . JSON disabled: an error occurred while sending the request.

                  Comment


                  • #10
                    Made progress - what @Rupp said helped. It looks like it's the Domain firewall on Windows Server that's blocking it. When I disable it, it works ok.

                    Anyone know how to add a rule to explicitly allow z-tool+ through when in network?

                    Comment


                    • #11
                      Originally posted by larrywal32 View Post
                      Made progress - what @Rupp said helped. It looks like it's the Domain firewall on Windows Server that's blocking it. When I disable it, it works ok.

                      Anyone know how to add a rule to explicitly allow z-tool+ through when in network?
                      I have not messed with it enough to know it's port requirements other than port 80 to get to the HS Web interface. I don't use z-tool much as I just use the normal interface from a tablet when roaming around adding devices.

                      Comment


                      • #12
                        Were you ever able to get past the JSON error message? I've been unable to get ZTool to work on my Pixel 2XL, with the Z-Net ethernet adapter on Hometroller 6 with HS3 3.0.0.435 .
                        Of course, the list of things I can't get to work right with Homeseer far outstrips the things I can get to work right.

                        Comment


                        • #13
                          Same issue as TexARC - get various errors form the z-tool+ app on my s8. Z-net adapter is green and connected to server... HS3 3.0.0.435 . Thinking it may be related to having the server running in a VM. Any thoughts?

                          Comment


                          • #14
                            Same as everyone else... I have a SmartStick+ and a Z-net. Both work just fine. Z-Seer seems to work (although it refuses to see the Z-net interface). But Z-tool+ refuses to connect. I have tried opening ports 10200, 10400, and 10401 which HS3 has listening... but no luck... Any suggestions are welcome. Thanks.

                            Comment


                            • #15
                              I'm having the same problem with z-tool+, but I never get any error messages. The buttons just stay grey. I disabled the firewall on the local network on my S6 Pro, and then it connected as normal. If I knew which port it needed I could unblock it.

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