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Z-tool won't connect

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  • Z-tool won't connect

    Just added my SmartStick to a Windows Server where I'm running HS3. But when I boot z-tool+ on my iphone and select the server, all the buttons stay grey. Eventually I get "Error connecting to homeseer, version or later is required, or JSON disabled:An error occurrred while sending the request".

    If it helps, Z-wave plugin is version and HS3 is

    Support info is here:

    Current Date/Time: 7/4/2018 7:25:13 AM
    HomeSeer Version: HS3 Pro Edition
    Operating System: Microsoft Windows Server 2016 Essentials - Domain Controller
    System Uptime: 0 Days 21 Hours 2 Minutes 8 Seconds
    IP Address:
    Number of Devices: 0
    Number of Events: 0
    Available Threads: 800
    HSTouch Enabled: True
    Event Threads: 0
    Event Trigger Eval Queue: 0
    Event Trigger Priority Eval Queue: 0
    Device Exec Queue: 0
    HSTouch Event Queue: 0
    Email Send Queue: 0
    Anti Virus Installed:

    Enabled Plug-Ins Z-Wave

  • #2
    Most likely a firewall or anti-virus blocking access on your server.


    • #3
      Made progress - what @Rupp said helped. It looks like it's the Domain firewall on Windows Server that's blocking it. When I disable it, it works ok.

      Anyone know how to add a rule to explicitly allow z-tool+ through when in network?


      • #4
        Finally got the no connection (grayed out buttons; JSON error; GetInterfaces error)... need to open the firewall to allow both the JSON port (11000 is the default) AND, that was the big one, the main URL Port for HS3 -- in my case 85. That allows it to get to the interfaces and then the 11000 for all the rest... sigh