Error Message "/production/inverters": Unable to connect to the remote server

[msmassengill]

I have had the Plug in for about a year now. Just after I had my solor system installed. Had been working fine till about a month ago. I started receiving an error message in the log and I cannot figure out why. I have the latest plug in version 4.0.4.26, Any Help would be appreciated.

Error message:
[

3] '202148073798.EnvoyS': Execute: Execute(sync) {Inverters} [[URL="http://192.168.0.184/api/v1/production/inverters%5D:"]http://192.168.0.184/api/v1/production/inverters]:[/URL] Unable to connect to the remote server [socket error = 10013] [IEX(1): An attempt was made to access a socket in a way forbidden by its access permissions 192.168.0.184:80] [wex.Status = ConnectFailure]

[alexbk66]

Please enable Log in the plugin settings, clear HS log, restart the plugin, filter HS Log by plugin (FILTER FROM) and EXPORT the log to file.

Also, can you execute the above URL from the browser?

There's similar discussion (but different error) here https://forums.homeseer.com/forum/hs...04#post1588204.

[msmassengill]

Thank you for your reply,

Here is the Log File.

Also if I try to execute the URL above it says bad request.

I read the thread in that discussion but was not sure if it applied to me because of the different error. Should I install the Beta version?

[alexbk66]

From your log it looks like every URL request fails?

What's your OS? Please post output from Tools => Help

Can you please try in browser:

http://192.168.0.184/home.json
http://192.168.0.184/inventory.json
http://192.168.0.184/production.json
http://192.168.0.184/ivp/meters/readings
http://192.168.0.184/api/v1/production/inverters

[msmassengill]

Here is the output from Tools=> Help

Date/time=1/25/2023 6:03:18 AM Eastern Standard Time
Version=HS4 Standard Edition 4.2.16.0 (Windows)
License=Registered
Confguration File=C:\Program Files (x86)\HomeSeer HS4\Data\HS4Data.json
In Virtual Machine=No MFG: asustek computer inc.
Antivirus=Windows Defender Norton 360
OS=Microsoft Windows 10 Pro - Work Station
OS Version=10.0.19044
Uptime=2 Days 21 Hours 3 Minutes 14 Seconds
Lan IP=192.168.0.152 (DESKTOP-6IHC94J)
Device Count=558
Event Count=87
Processor:=Intel64 Family 6 Model 167 Stepping 1 at 3.64 GHz
Modules/Threads=155 Modules, 67 Threads
Available Threads=1023
System Load=202 Processes, 0% Load
Free/Total Memory=26.68 GBytes / 31.78 GBytes (84% free)
Free/Total Virtual Memory=31.03 GBytes / 36.53 GBytes (85% free)
HomeSeer Memory Used=107 Mbytes
Plugin Memory Used=6 EXE Plug-Ins using 246 Mbytes
Plugins Installed=AK EnphaseEnvoy 4.0.4.27,Ecobee 4.0.15.0,HS MyQ 4.0.9.0,Philips Hue 4.0.24.0,rnbWeather 4.4.0.0,Sonos 3.1.0.57,Sonos4 4.0.1.21,Z-Wave 3.0.10.0

Attached is the results of trying the links above.

Thank You

[alexbk66]

Since all URLs work from the browser - error 10013 usually indicates antivirus or firewall block.

Please try adding "C:\Program Files (x86)\HomeSeer HS4\HSPI_AKEnphaseEnvoy.exe" to your Norton whitelist. You may also add the plugin to Windows firewall whitelist, but I don't this it's a problem.

[msmassengill]

That fixed it.

I don't understand why the firewall stopped it after working for almost a year. I checked it when it first started happening but did not see it in there as blocked so didn't think I needed to add it.


Thank you for your help. It is greatly appreciated.

[alexbk66]

That fixed it.

I don't understand why the firewall stopped it after working for almost a year. I checked it when it first started happening but did not see it in there as blocked so didn't think I needed to add it.

Thank you for your help. It is greatly appreciated.

Are you sure it was the Firewall, not Norton360?

[msmassengill]

Are you sure it was the Firewall, not Norton360?

Sorry yes it was Norton Firewall not Windows Firewall. I had to add and allow it in settings, Norton Firewall, Program Control.