Trouble installing Insteon Plugin...solved

[bobasquith@yahoo.com]

Purchased plugin. Ready to install. Tried to install didn't work. Now stuck in neverland where HS4 thinks plugin installed and wants it disabled. It does not show up in Plugins Manage to disable.

HELP. Follow is Error Message:
Installation of package MNS Insteon failed. Try disabling the plugin first, then re-try the update.
Developer:
Version:
Price:
Mark Sandler
4.0.3.0 I Release Notes | Support
$59.95

[mnsandler]

check the hs tools/log for any errors. please post them here

otherwise, try restarting hs4.

[GuyO]

I check the logs -- it requires 4.2 something - I just built my Pi system today so I needed to update the version the HS4

[mnsandler]

that makes sense. 4.2.12.0 is the latest HS version

[bobasquith@yahoo.com]

As of 5/12 8am PDT. And, yes, I have restarted HS4 several times. log follows:

5/12/2022 7:36:33 AM HomeSeer~!~Database~!~Opening (Mode=Read Only) up HomeSeer LOG database C:\Program Files (x86)\HomeSeer HS4\Logs\HomeSeerLog.hsd
5/12/2022 7:36:33 AM HomeSeer~!~Startup~!~Loading Settings
5/12/2022 7:36:33 AM HomeSeer~!~Warning~!~HomeSeer was not shut down successfully the previous time it was started.
5/12/2022 7:36:33 AM HomeSeer~!~Startup~!~Settings Loaded.
5/12/2022 7:36:33 AM HomeSeer~!~startup~!~
5/12/2022 7:36:33 AM HomeSeer~!~startup~!~*************************************** *****************************************
5/12/2022 7:36:33 AM HomeSeer~!~startup~!~ HomeSeerVersion 4.2.12.0 Edition: HS4 Pro StartingNow
5/12/2022 7:36:33 AM HomeSeer~!~startup~!~*************************************** *****************************************
5/12/2022 7:36:33 AM HomeSeer~!~startup~!~
5/12/2022 7:36:33 AM HomeSeer~!~Startup~!~Creating Class Objects...
5/12/2022 7:36:33 AM HomeSeer~!~Startup~!~COM port classes started.
5/12/2022 7:36:33 AM HomeSeer~!~Startup~!~Application interface class started.
5/12/2022 7:36:33 AM HomeSeer~!~Startup~!~Web server class started.
5/12/2022 7:36:33 AM HomeSeer~!~Startup~!~E-Mail SEND class started.
5/12/2022 7:36:33 AM HomeSeer~!~Startup~!~E-Mail RECEIVE class started.
5/12/2022 7:36:33 AM HomeSeer~!~Startup~!~Plug-In Interface class started.
5/12/2022 7:36:33 AM HomeSeer~!~Startup~!~Local voice recognition class started.
5/12/2022 7:36:33 AM HomeSeer~!~Startup~!~Loading configuration file ...
5/12/2022 7:36:34 AM HomeSeer~!~Info~!~Loaded 3 Devices.
5/12/2022 7:36:34 AM HomeSeer~!~Warning~!~Unable to load event groups config file, trying backup
5/12/2022 7:36:34 AM HomeSeer~!~Warning~!~Unable to load events config file, trying backup
5/12/2022 7:36:34 AM HomeSeer~!~Startup~!~HomeSeer version is: 4.2.12.0
5/12/2022 7:36:34 AM HomeSeer~!~Startup~!~Creating Speaker Client Interface Object...
5/12/2022 7:36:34 AM HomeSeer~!~Startup~!~This version of HomeSeer is not registered and is running as a trial, 12 days remaining.
5/12/2022 7:36:34 AM HomeSeer~!~Web Server~!~Local IP address (subnet) is: 192.168.68.139 (255.255.255.0)
5/12/2022 7:36:34 AM HomeSeer~!~Web Server~!~Web Server started on port 80
5/12/2022 7:36:34 AM HomeSeer~!~Startup~!~Start automation engine...
5/12/2022 7:36:34 AM HomeSeer~!~Startup~!~Initializing Speaker Client Interface
5/12/2022 7:36:34 AM HomeSeer~!~Speech~!~Listening for remote speaker connections on port 10401
5/12/2022 7:36:34 AM HomeSeer~!~Database~!~Opening (Mode=Read/Write) up HomeSeer Energy database C:\Program Files (x86)\HomeSeer HS4\Data\Energy\Energy.hsd
5/12/2022 7:36:34 AM HomeSeer~!~Startup~!~Updater services starting...
5/12/2022 7:36:34 AM HomeSeer~!~Startup~!~Starting Find service...
5/12/2022 7:36:34 AM HomeSeer~!~Info~!~Remote plug-in API interface started on port 10400
5/12/2022 7:36:34 AM HomeSeer~!~Startup~!~Checking for available plug-ins
5/12/2022 7:36:34 AM HomeSeer~!~Plug-In~!~Found plug-in: MNS Insteon, version: 4.0.1.0
5/12/2022 7:36:34 AM HomeSeer~!~Startup~!~Initializing Plug-Ins
5/12/2022 7:36:34 AM HomeSeer~!~Info~!~Plugin Insteon with instance MNS Insteon has connected. IP:127.0.0.1:52388
5/12/2022 7:36:34 AM HomeSeer~!~Starting Plug-In~!~Initializing plugin MNS Insteon ...
5/12/2022 7:36:34 AM Insteon~!~Info~!~Insteon Support library (Insteon.dll) version: 1.4.0.38
5/12/2022 7:36:34 AM Insteon~!~Info~!~Registering Basic settings page
5/12/2022 7:36:34 AM Insteon~!~Info~!~Registering Advanced settings page
5/12/2022 7:36:34 AM Insteon~!~Info~!~Please visit the plugin config/setting page, and enter a port (e.g. COM1) then restart HS.
5/12/2022 7:36:34 AM HomeSeer~!~Starting Plug-In~!~Plugin MNS Insteon started successfully in 171 milliseconds
5/12/2022 7:36:34 AM HomeSeer~!~Starting Plug-In~!~MNS Insteon loaded in 433 milliseconds
5/12/2022 7:36:34 AM HomeSeer~!~Plug-In~!~Finished initializing plug-in MNS Insteon
5/12/2022 7:36:34 AM HomeSeer~!~HSTouch Server~!~Server started on port 10200
5/12/2022 7:36:34 AM HomeSeer~!~Startup~!~HStouch server started, waiting for clients to connect.

[mnsandler]

disable the plugin from the plugins/manage page, restart hs4 again. then update the plugin to 4.0.3.0 to help avoid old issues

[mffox104]

I am new to all of this. I attempted to set up my Hometroller Plus Smart Hub with the MNS Insteon Plugin a couple of weeks ago but due to factory resetting my Insteon Hub i couldn't finish. Now that I found out that factory resetting my Insteon Hub isn't a problem anymore, I went back into my smarthub and tried setting it up again, reinstalling the plug in. I now get that error you see above. I deleted the plug in and I'm still seeing this error message regarding disabling the plugin first. I don't know where to go from here.

[mnsandler]

I am new to all of this. I attempted to set up my Hometroller Plus Smart Hub with the MNS Insteon Plugin a couple of weeks ago but due to factory resetting my Insteon Hub i couldn't finish. Now that I found out that factory resetting my Insteon Hub isn't a problem anymore, I went back into my smarthub and tried setting it up again, reinstalling the plug in. I now get that error you see above. I deleted the plug in and I'm still seeing this error message regarding disabling the plugin first. I don't know where to go from here.

Please restart the HS4/HT+ and then try the plugin install again. see the HT+ docs for the restart procedure.

[mffox104]

I'm sorry, do you have the link for that reset process. I can't find it.

[mnsandler]

docs.homeseer.com

[mffox104]

Worked perfect. Thank you. Only problem I'm having now is when I add a user, then try to log into the Homeseer Mobile app with that new user login info. I get an error message "please check username and password" but I put in the correct info.

[mnsandler]

make sure you have this users permissions on the hs setup/users page.

or try reentering the pswd on the homeseer Setup page, then try the mobile app login again.

if that doesn't work, please open a ticket with hs support.

[bobasquith@yahoo.com]

Had to update HS firmware in controller per Tyler. installed Plug-in. Plug-in cannot contact the Insteon hub. Log attached.

Smarthome is 192.168.68.125 today.

Please help.

[mnsandler]

please use the following steps to post a log

To post an HS log if you have issues or get errors (Do not copy and post the log, its unreadable)
- Goto to the hs tools/log menu, Export the log of the transactions, download it and attach it to your post


do you get a login prompt from a browser when you enter http:/192.168.68.125:25105

try power cycling the hub

[bobasquith@yahoo.com]

Got it working. So far so good. Typo.