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Trouble installing Insteon Plugin...solved

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  • mnsandler
    replied
    glad you got it working. thanks for reporting back.

    Leave a comment:


  • bobasquith@yahoo.com
    replied
    New issue -- 400+ links downloaded. Then this in log:

    5/18/2022 10:55:53 PM

    Insteon
    Info
    Process Insteon Trigger: system not fully initialized yet...exiting

    5/18/2022 10:51:47 PM

    Insteon
    Info
    Process Insteon Trigger: system not fully initialized yet...exiting

    5/18/2022 10:35:35 PM

    Insteon
    Info
    *** To request help with this problem, please download (from the Interface page) and post this log file to the forum along with any details of what lead to this problem.

    5/18/2022 10:35:35 PM

    Insteon
    Info
    *** An error occurred in this plug-in. The details were written to the log file - C:\Program Files (x86)\HomeSeer HS4\html\Insteon\log\Insteon-error-report-log.txt

    5/18/2022 10:35:35 PM

    Insteon
    Info
    ***:Forced Error / log generation

    5/18/2022 10:35:26 PM

    Insteon
    Info
    Process Insteon Trigger: system not fully initialized yet...exiting

    5/18/2022 10:32:35 PM

    Insteon
    Info
    Hub contacted on 192.168.68.125:25105 with an Insteon address of 4C.03.0E and firmware version A5

    5/18/2022 10:32:25 PM

    Insteon
    Info
    The Insteon Interface has been shutdown.

    5/18/2022 10:32:23 PM

    Insteon
    Info
    Hub contacted on 192.168.68.125:25105 with an Insteon address of 4C.03.0E and firmware version A5

    5/18/2022 10:32:13 PM

    Insteon
    Info
    The Insteon Interface is already shutdown.

    Leave a comment:


  • bobasquith@yahoo.com
    replied
    Got it working. So far so good. Typo.

    Leave a comment:


  • mnsandler
    replied
    please use the following steps to post a log

    To post an HS log if you have issues or get errors (Do not copy and post the log, its unreadable)
    - Goto to the hs tools/log menu, Export the log of the transactions, download it and attach it to your post


    do you get a login prompt from a browser when you enter http:/192.168.68.125:25105

    try power cycling the hub

    Leave a comment:


  • bobasquith@yahoo.com
    replied
    Had to update HS firmware in controller per Tyler. installed Plug-in. Plug-in cannot contact the Insteon hub. Log attached.

    Smarthome is 192.168.68.125 today.

    Please help.



    Leave a comment:


  • mnsandler
    replied
    make sure you have this users permissions on the hs setup/users page.

    or try reentering the pswd on the homeseer Setup page, then try the mobile app login again.

    if that doesn't work, please open a ticket with hs support.

    Leave a comment:


  • mffox104
    replied
    Worked perfect. Thank you. Only problem I'm having now is when I add a user, then try to log into the Homeseer Mobile app with that new user login info. I get an error message "please check username and password" but I put in the correct info.

    Leave a comment:


  • mnsandler
    replied
    docs.homeseer.com

    Leave a comment:


  • mffox104
    replied
    I'm sorry, do you have the link for that reset process. I can't find it.

    Leave a comment:


  • mnsandler
    replied
    Originally posted by mffox104 View Post
    I am new to all of this. I attempted to set up my Hometroller Plus Smart Hub with the MNS Insteon Plugin a couple of weeks ago but due to factory resetting my Insteon Hub i couldn't finish. Now that I found out that factory resetting my Insteon Hub isn't a problem anymore, I went back into my smarthub and tried setting it up again, reinstalling the plug in. I now get that error you see above. I deleted the plug in and I'm still seeing this error message regarding disabling the plugin first. I don't know where to go from here.
    Please restart the HS4/HT+ and then try the plugin install again. see the HT+ docs for the restart procedure.

    Leave a comment:


  • mffox104
    replied
    I am new to all of this. I attempted to set up my Hometroller Plus Smart Hub with the MNS Insteon Plugin a couple of weeks ago but due to factory resetting my Insteon Hub i couldn't finish. Now that I found out that factory resetting my Insteon Hub isn't a problem anymore, I went back into my smarthub and tried setting it up again, reinstalling the plug in. I now get that error you see above. I deleted the plug in and I'm still seeing this error message regarding disabling the plugin first. I don't know where to go from here.

    Leave a comment:


  • mnsandler
    replied
    disable the plugin from the plugins/manage page, restart hs4 again. then update the plugin to 4.0.3.0 to help avoid old issues

    Leave a comment:


  • bobasquith@yahoo.com
    replied
    As of 5/12 8am PDT. And, yes, I have restarted HS4 several times. log follows:

    5/12/2022 7:36:33 AM HomeSeer~!~Database~!~Opening (Mode=Read Only) up HomeSeer LOG database C:\Program Files (x86)\HomeSeer HS4\Logs\HomeSeerLog.hsd
    5/12/2022 7:36:33 AM HomeSeer~!~Startup~!~Loading Settings
    5/12/2022 7:36:33 AM HomeSeer~!~Warning~!~HomeSeer was not shut down successfully the previous time it was started.
    5/12/2022 7:36:33 AM HomeSeer~!~Startup~!~Settings Loaded.
    5/12/2022 7:36:33 AM HomeSeer~!~startup~!~
    5/12/2022 7:36:33 AM HomeSeer~!~startup~!~*************************************** *****************************************
    5/12/2022 7:36:33 AM HomeSeer~!~startup~!~ HomeSeerVersion 4.2.12.0 Edition: HS4 Pro StartingNow
    5/12/2022 7:36:33 AM HomeSeer~!~startup~!~*************************************** *****************************************
    5/12/2022 7:36:33 AM HomeSeer~!~startup~!~
    5/12/2022 7:36:33 AM HomeSeer~!~Startup~!~Creating Class Objects...
    5/12/2022 7:36:33 AM HomeSeer~!~Startup~!~COM port classes started.
    5/12/2022 7:36:33 AM HomeSeer~!~Startup~!~Application interface class started.
    5/12/2022 7:36:33 AM HomeSeer~!~Startup~!~Web server class started.
    5/12/2022 7:36:33 AM HomeSeer~!~Startup~!~E-Mail SEND class started.
    5/12/2022 7:36:33 AM HomeSeer~!~Startup~!~E-Mail RECEIVE class started.
    5/12/2022 7:36:33 AM HomeSeer~!~Startup~!~Plug-In Interface class started.
    5/12/2022 7:36:33 AM HomeSeer~!~Startup~!~Local voice recognition class started.
    5/12/2022 7:36:33 AM HomeSeer~!~Startup~!~Loading configuration file ...
    5/12/2022 7:36:34 AM HomeSeer~!~Info~!~Loaded 3 Devices.
    5/12/2022 7:36:34 AM HomeSeer~!~Warning~!~Unable to load event groups config file, trying backup
    5/12/2022 7:36:34 AM HomeSeer~!~Warning~!~Unable to load events config file, trying backup
    5/12/2022 7:36:34 AM HomeSeer~!~Startup~!~HomeSeer version is: 4.2.12.0
    5/12/2022 7:36:34 AM HomeSeer~!~Startup~!~Creating Speaker Client Interface Object...
    5/12/2022 7:36:34 AM HomeSeer~!~Startup~!~This version of HomeSeer is not registered and is running as a trial, 12 days remaining.
    5/12/2022 7:36:34 AM HomeSeer~!~Web Server~!~Local IP address (subnet) is: 192.168.68.139 (255.255.255.0)
    5/12/2022 7:36:34 AM HomeSeer~!~Web Server~!~Web Server started on port 80
    5/12/2022 7:36:34 AM HomeSeer~!~Startup~!~Start automation engine...
    5/12/2022 7:36:34 AM HomeSeer~!~Startup~!~Initializing Speaker Client Interface
    5/12/2022 7:36:34 AM HomeSeer~!~Speech~!~Listening for remote speaker connections on port 10401
    5/12/2022 7:36:34 AM HomeSeer~!~Database~!~Opening (Mode=Read/Write) up HomeSeer Energy database C:\Program Files (x86)\HomeSeer HS4\Data\Energy\Energy.hsd
    5/12/2022 7:36:34 AM HomeSeer~!~Startup~!~Updater services starting...
    5/12/2022 7:36:34 AM HomeSeer~!~Startup~!~Starting Find service...
    5/12/2022 7:36:34 AM HomeSeer~!~Info~!~Remote plug-in API interface started on port 10400
    5/12/2022 7:36:34 AM HomeSeer~!~Startup~!~Checking for available plug-ins
    5/12/2022 7:36:34 AM HomeSeer~!~Plug-In~!~Found plug-in: MNS Insteon, version: 4.0.1.0
    5/12/2022 7:36:34 AM HomeSeer~!~Startup~!~Initializing Plug-Ins
    5/12/2022 7:36:34 AM HomeSeer~!~Info~!~Plugin Insteon with instance MNS Insteon has connected. IP:127.0.0.1:52388
    5/12/2022 7:36:34 AM HomeSeer~!~Starting Plug-In~!~Initializing plugin MNS Insteon ...
    5/12/2022 7:36:34 AM Insteon~!~Info~!~Insteon Support library (Insteon.dll) version: 1.4.0.38
    5/12/2022 7:36:34 AM Insteon~!~Info~!~Registering Basic settings page
    5/12/2022 7:36:34 AM Insteon~!~Info~!~Registering Advanced settings page
    5/12/2022 7:36:34 AM Insteon~!~Info~!~Please visit the plugin config/setting page, and enter a port (e.g. COM1) then restart HS.
    5/12/2022 7:36:34 AM HomeSeer~!~Starting Plug-In~!~Plugin MNS Insteon started successfully in 171 milliseconds
    5/12/2022 7:36:34 AM HomeSeer~!~Starting Plug-In~!~MNS Insteon loaded in 433 milliseconds
    5/12/2022 7:36:34 AM HomeSeer~!~Plug-In~!~Finished initializing plug-in MNS Insteon
    5/12/2022 7:36:34 AM HomeSeer~!~HSTouch Server~!~Server started on port 10200
    5/12/2022 7:36:34 AM HomeSeer~!~Startup~!~HStouch server started, waiting for clients to connect.

    Leave a comment:


  • mnsandler
    replied
    that makes sense. 4.2.12.0 is the latest HS version

    Leave a comment:


  • GuyO
    replied
    I check the logs -- it requires 4.2 something - I just built my Pi system today so I needed to update the version the HS4

    Leave a comment:

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