MNS Installation Failed

[Dustygillman]

I am receiving message Installation of package MNS Insteon failed. Try disabling the plugin first, then re-try the update. Any help would be appreciated. Thanks

[mnsandler]

please restart hs4 and try again.

if that doesn't work, please check the hs log and post it.

To post an HS log if you have issues or get errors (Do not copy and post the log, its unreadable)
- Goto to the hs tools/log menu, Export the log of the transactions, download it and attach it to your post

[Dustygillman]

Hi Mark. Attachment was too big. Let me know if this helps. Thanks


5/16/2022 2:46:50 PM Legacy-Plugin Z-Wave Warning SmartStick+ G3: The serial port (COM2) was not found in the system. Will keep waiting for it...
5/16/2022 2:46:50 PM Legacy-Plugin Z-Wave Warning SmartStick+ G3: The serial port (COM2) was not found in the system. Will keep waiting for it...
5/16/2022 2:46:49 PM Legacy-Plugin Z-Wave Warning SmartStick+ G3: The serial port (COM2) was not found in the system. Will keep waiting for it...
5/16/2022 2:46:48 PM Legacy-Plugin Z-Wave Warning SmartStick+ G3: The serial port (COM2) was not found in the system. Will keep waiting for it...
5/16/2022 2:46:46 PM Legacy-Plugin Z-Wave Warning SmartStick+ G3: The serial port (COM2) was not found in the system. Will keep waiting for it...
5/16/2022 2:46:44 PM Legacy-Plugin Z-Wave Warning SmartStick+ G3: The serial port (COM2) was not found in the system. Will keep waiting for it...
5/16/2022 2:46:44 PM Legacy-Plugin Z-Wave Warning SmartStick+ G3: The serial port (COM2) was not found in the system. Will keep waiting for it...
5/16/2022 2:46:42 PM Legacy-Plugin Z-Wave Warning SmartStick+ G3: The serial port (COM2) was not found in the system. Will keep waiting for it...
5/16/2022 2:46:41 PM Legacy-Plugin Z-Wave Warning SmartStick+ G3: The serial port (COM2) was not found in the system. Will keep waiting for it...
5/16/2022 2:46:40 PM Legacy-Plugin Z-Wave Warning SmartStick+ G3: The serial port (COM2) was not found in the system. Will keep waiting for it...
5/16/2022 2:46:39 PM Legacy-Plugin Z-Wave Warning SmartStick+ G3: The serial port (COM2) was not found in the system. Will keep waiting for it...
5/16/2022 2:46:38 PM Legacy-Plugin Z-Wave Warning SmartStick+ G3: The serial port (COM2) was not found in the system. Will keep waiting for it...
5/16/2022 2:46:37 PM Legacy-Plugin Z-Wave Warning SmartStick+ G3: The serial port (COM2) was not found in the system. Will keep waiting for it...
5/16/2022 2:46:36 PM Legacy-Plugin Z-Wave Warning SmartStick+ G3: The serial port (COM2) was not found in the system. Will keep waiting for it...
5/16/2022 2:46:34 PM Legacy-Plugin Z-Wave Warning SmartStick+ G3: The serial port (COM2) was not found in the system. Will keep waiting for it...
5/16/2022 2:46:31 PM Legacy-Plugin Z-Wave Warning SmartStick+ G3: The serial port (COM2) was not found in the system. Will keep waiting for it...
5/16/2022 2:46:31 PM Legacy-Plugin Z-Wave Warning SmartStick+ G3: The serial port (COM2) was not found in the system. Will keep waiting for it...
5/16/2022 2:46:29 PM Legacy-Plugin Z-Wave Warning SmartStick+ G3: The serial port (COM2) was not found in the system. Will keep waiting for it...
5/16/2022 2:46:29 PM Legacy-Plugin Z-Wave Warning SmartStick+ G3: The serial port (COM2) was not found in the system. Will keep waiting for it...
5/16/2022 2:46:27 PM Legacy-Plugin Z-Wave Warning SmartStick+ G3: The serial port (COM2) was not found in the system. Will keep waiting for it...
5/16/2022 2:46:26 PM Legacy-Plugin Z-Wave Warning SmartStick+ G3: The serial port (COM2) was not found in the system. Will keep waiting for it...
5/16/2022 2:46:25 PM Legacy-Plugin Z-Wave Warning SmartStick+ G3: The serial port (COM2) was not found in the system. Will keep waiting for it...
5/16/2022 2:46:25 PM Legacy-Plugin Z-Wave Warning SmartStick+ G3: The serial port (COM2) was not found in the system. Will keep waiting for it...
5/16/2022 2:46:24 PM Legacy-Plugin Z-Wave Warning SmartStick+ G3: The serial port (COM2) was not found in the system. Will keep waiting for it...
5/16/2022 2:46:20 PM Legacy-Plugin Z-Wave Warning SmartStick+ G3: The serial port (COM2) was not found in the system. Will keep waiting for it...

[mnsandler]

can you disable any z-wave plugins on the plugins/manage page.

restart and try again

[Dustygillman]

Disabled Z-Wave and Z-Wave UI but still getting the same result.

[mnsandler]

Did you restart Hs4?

[Dustygillman]

I did a whole new registration. Now it shows me as a guest on the system and denies me access. This thing is above my pay grade. It's time to move on. Thanks

[mnsandler]

I did a whole new registration. Now it shows me as a guest on the system and denies me access. This thing is above my pay grade. It's time to move on. Thanks

please call HS support they will help with user access