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    MNS Installation Failed

    I am receiving message Installation of package MNS Insteon failed. Try disabling the plugin first, then re-try the update. Any help would be appreciated. Thanks

    #2
    please restart hs4 and try again.

    if that doesn't work, please check the hs log and post it.

    To post an HS log if you have issues or get errors (Do not copy and post the log, its unreadable)
    - Goto to the hs tools/log menu, Export the log of the transactions, download it and attach it to your post
    Mark

    HS3 Pro 4.2.19.5
    Hardware: Insteon Serial PLM | AD2USB for Vista Alarm | HAI Omnistat2 | 1-Wire HA7E | RFXrec433 | Dahua Cameras | LiftMaster Internet Gateway | Tuya Smart Plugs
    Plugins: Insteon (mine) | Vista Alarm (mine) | Omnistat 3 | Ultra1Wire3 | RFXCOM | HS MyQ | BLRadar | BLDenon | Tuya | Jon00 Charting | Jon00 Links
    Platform: Windows Server 2022 Standard, i5-12600K/3.7GHz/10 core, 16GB RAM, 500GB SSD

    Comment


      #3
      Hi Mark. Attachment was too big. Let me know if this helps. Thanks


      5/16/2022 2:46:50 PM Legacy-Plugin Z-Wave Warning SmartStick+ G3: The serial port (COM2) was not found in the system. Will keep waiting for it...
      5/16/2022 2:46:50 PM Legacy-Plugin Z-Wave Warning SmartStick+ G3: The serial port (COM2) was not found in the system. Will keep waiting for it...
      5/16/2022 2:46:49 PM Legacy-Plugin Z-Wave Warning SmartStick+ G3: The serial port (COM2) was not found in the system. Will keep waiting for it...
      5/16/2022 2:46:48 PM Legacy-Plugin Z-Wave Warning SmartStick+ G3: The serial port (COM2) was not found in the system. Will keep waiting for it...
      5/16/2022 2:46:46 PM Legacy-Plugin Z-Wave Warning SmartStick+ G3: The serial port (COM2) was not found in the system. Will keep waiting for it...
      5/16/2022 2:46:44 PM Legacy-Plugin Z-Wave Warning SmartStick+ G3: The serial port (COM2) was not found in the system. Will keep waiting for it...
      5/16/2022 2:46:44 PM Legacy-Plugin Z-Wave Warning SmartStick+ G3: The serial port (COM2) was not found in the system. Will keep waiting for it...
      5/16/2022 2:46:42 PM Legacy-Plugin Z-Wave Warning SmartStick+ G3: The serial port (COM2) was not found in the system. Will keep waiting for it...
      5/16/2022 2:46:41 PM Legacy-Plugin Z-Wave Warning SmartStick+ G3: The serial port (COM2) was not found in the system. Will keep waiting for it...
      5/16/2022 2:46:40 PM Legacy-Plugin Z-Wave Warning SmartStick+ G3: The serial port (COM2) was not found in the system. Will keep waiting for it...
      5/16/2022 2:46:39 PM Legacy-Plugin Z-Wave Warning SmartStick+ G3: The serial port (COM2) was not found in the system. Will keep waiting for it...
      5/16/2022 2:46:38 PM Legacy-Plugin Z-Wave Warning SmartStick+ G3: The serial port (COM2) was not found in the system. Will keep waiting for it...
      5/16/2022 2:46:37 PM Legacy-Plugin Z-Wave Warning SmartStick+ G3: The serial port (COM2) was not found in the system. Will keep waiting for it...
      5/16/2022 2:46:36 PM Legacy-Plugin Z-Wave Warning SmartStick+ G3: The serial port (COM2) was not found in the system. Will keep waiting for it...
      5/16/2022 2:46:34 PM Legacy-Plugin Z-Wave Warning SmartStick+ G3: The serial port (COM2) was not found in the system. Will keep waiting for it...
      5/16/2022 2:46:31 PM Legacy-Plugin Z-Wave Warning SmartStick+ G3: The serial port (COM2) was not found in the system. Will keep waiting for it...
      5/16/2022 2:46:31 PM Legacy-Plugin Z-Wave Warning SmartStick+ G3: The serial port (COM2) was not found in the system. Will keep waiting for it...
      5/16/2022 2:46:29 PM Legacy-Plugin Z-Wave Warning SmartStick+ G3: The serial port (COM2) was not found in the system. Will keep waiting for it...
      5/16/2022 2:46:29 PM Legacy-Plugin Z-Wave Warning SmartStick+ G3: The serial port (COM2) was not found in the system. Will keep waiting for it...
      5/16/2022 2:46:27 PM Legacy-Plugin Z-Wave Warning SmartStick+ G3: The serial port (COM2) was not found in the system. Will keep waiting for it...
      5/16/2022 2:46:26 PM Legacy-Plugin Z-Wave Warning SmartStick+ G3: The serial port (COM2) was not found in the system. Will keep waiting for it...
      5/16/2022 2:46:25 PM Legacy-Plugin Z-Wave Warning SmartStick+ G3: The serial port (COM2) was not found in the system. Will keep waiting for it...
      5/16/2022 2:46:25 PM Legacy-Plugin Z-Wave Warning SmartStick+ G3: The serial port (COM2) was not found in the system. Will keep waiting for it...
      5/16/2022 2:46:24 PM Legacy-Plugin Z-Wave Warning SmartStick+ G3: The serial port (COM2) was not found in the system. Will keep waiting for it...
      5/16/2022 2:46:20 PM Legacy-Plugin Z-Wave Warning SmartStick+ G3: The serial port (COM2) was not found in the system. Will keep waiting for it...

      Comment


        #4
        can you disable any z-wave plugins on the plugins/manage page.

        restart and try again
        Mark

        HS3 Pro 4.2.19.5
        Hardware: Insteon Serial PLM | AD2USB for Vista Alarm | HAI Omnistat2 | 1-Wire HA7E | RFXrec433 | Dahua Cameras | LiftMaster Internet Gateway | Tuya Smart Plugs
        Plugins: Insteon (mine) | Vista Alarm (mine) | Omnistat 3 | Ultra1Wire3 | RFXCOM | HS MyQ | BLRadar | BLDenon | Tuya | Jon00 Charting | Jon00 Links
        Platform: Windows Server 2022 Standard, i5-12600K/3.7GHz/10 core, 16GB RAM, 500GB SSD

        Comment


          #5
          Disabled Z-Wave and Z-Wave UI but still getting the same result.

          Comment


            #6
            Did you restart Hs4?
            Mark

            HS3 Pro 4.2.19.5
            Hardware: Insteon Serial PLM | AD2USB for Vista Alarm | HAI Omnistat2 | 1-Wire HA7E | RFXrec433 | Dahua Cameras | LiftMaster Internet Gateway | Tuya Smart Plugs
            Plugins: Insteon (mine) | Vista Alarm (mine) | Omnistat 3 | Ultra1Wire3 | RFXCOM | HS MyQ | BLRadar | BLDenon | Tuya | Jon00 Charting | Jon00 Links
            Platform: Windows Server 2022 Standard, i5-12600K/3.7GHz/10 core, 16GB RAM, 500GB SSD

            Comment


              #7
              I did a whole new registration. Now it shows me as a guest on the system and denies me access. This thing is above my pay grade. It's time to move on. Thanks

              Comment


                #8
                Originally posted by Dustygillman View Post
                I did a whole new registration. Now it shows me as a guest on the system and denies me access. This thing is above my pay grade. It's time to move on. Thanks
                please call HS support they will help with user access
                Mark

                HS3 Pro 4.2.19.5
                Hardware: Insteon Serial PLM | AD2USB for Vista Alarm | HAI Omnistat2 | 1-Wire HA7E | RFXrec433 | Dahua Cameras | LiftMaster Internet Gateway | Tuya Smart Plugs
                Plugins: Insteon (mine) | Vista Alarm (mine) | Omnistat 3 | Ultra1Wire3 | RFXCOM | HS MyQ | BLRadar | BLDenon | Tuya | Jon00 Charting | Jon00 Links
                Platform: Windows Server 2022 Standard, i5-12600K/3.7GHz/10 core, 16GB RAM, 500GB SSD

                Comment

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