Hi I am struggling to add any devices to the HomeSeer mobile app. The devices work fine through the web interface and I can see them when I go through the plug-ins screen but canโt get them to be added to the dashboard. I appreciate any help.
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What happens when you attempt to add devices?๐โโ๏ธ Support & Customer Service ๐โโ๏ธ Sales Questions ๐ Shop HomeSeer Productsโ
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what about on the hs Devices page? are they listed there
make sure you the 'hide from movile' option isnt selected for any of these
Mark
HS3 Pro 4.2.19.5
Hardware: Insteon Serial PLM | AD2USB for Vista Alarm | HAI Omnistat2 | 1-Wire HA7E | RFXrec433 | Dahua Cameras | LiftMaster Internet Gateway | Tuya Smart Plugs
Plugins: Insteon (mine) | Vista Alarm (mine) | Omnistat 3 | Ultra1Wire3 | RFXCOM | HS MyQ | BLRadar | BLDenon | Tuya | Jon00 Charting | Jon00 Links
Platform: Windows Server 2022 Standard, i5-12600K/3.7GHz/10 core, 16GB RAM, 500GB SSD
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Guest
The devices can be found on the mobile app by going to plugins - insteon plug in. But not on the Home Screen of the mobile app. Everything works fine on the web interface. I checked the devices and none have the hide from mobile box checked.
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i think you need to add specific devices to the Dashboard (it defaults to empty). i suggest the mobile app forum for more help
https://forums.homeseer.com/forum/ho...omeseer-mobileMark
HS3 Pro 4.2.19.5
Hardware: Insteon Serial PLM | AD2USB for Vista Alarm | HAI Omnistat2 | 1-Wire HA7E | RFXrec433 | Dahua Cameras | LiftMaster Internet Gateway | Tuya Smart Plugs
Plugins: Insteon (mine) | Vista Alarm (mine) | Omnistat 3 | Ultra1Wire3 | RFXCOM | HS MyQ | BLRadar | BLDenon | Tuya | Jon00 Charting | Jon00 Links
Platform: Windows Server 2022 Standard, i5-12600K/3.7GHz/10 core, 16GB RAM, 500GB SSD
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Mark
HS3 Pro 4.2.19.5
Hardware: Insteon Serial PLM | AD2USB for Vista Alarm | HAI Omnistat2 | 1-Wire HA7E | RFXrec433 | Dahua Cameras | LiftMaster Internet Gateway | Tuya Smart Plugs
Plugins: Insteon (mine) | Vista Alarm (mine) | Omnistat 3 | Ultra1Wire3 | RFXCOM | HS MyQ | BLRadar | BLDenon | Tuya | Jon00 Charting | Jon00 Links
Platform: Windows Server 2022 Standard, i5-12600K/3.7GHz/10 core, 16GB RAM, 500GB SSD
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Hi Mark, I get the same blank screen that posted (above). I have tried to get it to work multiple times over the last couple of weeks and have pretty much given up on using the mobile app. I made sure I adhered to the notes posted by Rupp, "You want to ensure your myHS username is listed as a HS4 username with admin plus local access. The username and password must match that of your myHS account. Then use your myHS account to login to HSMobile." Unfortunately, it still isn't working for me.
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Originally posted by MzRusso View PostHi Mark, I get the same blank screen that posted (above). I have tried to get it to work multiple times over the last couple of weeks and have pretty much given up on using the mobile app. I made sure I adhered to the notes posted by Rupp, "You want to ensure your myHS username is listed as a HS4 username with admin plus local access. The username and password must match that of your myHS account. Then use your myHS account to login to HSMobile." Unfortunately, it still isn't working for me.Mark
HS3 Pro 4.2.19.5
Hardware: Insteon Serial PLM | AD2USB for Vista Alarm | HAI Omnistat2 | 1-Wire HA7E | RFXrec433 | Dahua Cameras | LiftMaster Internet Gateway | Tuya Smart Plugs
Plugins: Insteon (mine) | Vista Alarm (mine) | Omnistat 3 | Ultra1Wire3 | RFXCOM | HS MyQ | BLRadar | BLDenon | Tuya | Jon00 Charting | Jon00 Links
Platform: Windows Server 2022 Standard, i5-12600K/3.7GHz/10 core, 16GB RAM, 500GB SSD
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msachs9393 thanks for helping out.Mark
HS3 Pro 4.2.19.5
Hardware: Insteon Serial PLM | AD2USB for Vista Alarm | HAI Omnistat2 | 1-Wire HA7E | RFXrec433 | Dahua Cameras | LiftMaster Internet Gateway | Tuya Smart Plugs
Plugins: Insteon (mine) | Vista Alarm (mine) | Omnistat 3 | Ultra1Wire3 | RFXCOM | HS MyQ | BLRadar | BLDenon | Tuya | Jon00 Charting | Jon00 Links
Platform: Windows Server 2022 Standard, i5-12600K/3.7GHz/10 core, 16GB RAM, 500GB SSD
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Just tried msachs9393 recommendation and the devices are finally showing up. It's an odd fix but it works. Thanks!
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