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    Adding devices to mobile app...solved.

    Hi I am struggling to add any devices to the HomeSeer mobile app. The devices work fine through the web interface and I can see them when I go through the plug-ins screen but can’t get them to be added to the dashboard. I appreciate any help.

    #2
    What happens when you attempt to add devices?
    -Rupp
    sigpic

    Comment


      #3
      There are no devices to add
      Attached Files

      Comment


        #4
        what about on the hs Devices page? are they listed there

        make sure you the 'hide from movile' option isnt selected for any of these

        Click image for larger version

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        Mark

        HS3 Pro 3.0.0.534
        Hardware: Insteon Serial PLM | AD2USB for Vista Alarm | HAI Omnistat2 | 1-Wire HA7E | RFXrec433 | Dahua Cameras | LiftMaster Internet Gateway
        Plugins: Insteon (mine) | Vista Alarm (mine) | Omnistat 3 (by Kirby) | Ultra1Wire3 | RFXCOM | NetCAM | MyQ | BLRadar | BLDenon | Jon00 Charting
        Platform: HP h8-1360t, Windows Server 2012 R2, i7-3.4GHz, 16GB memory

        Comment


          #5
          The devices can be found on the mobile app by going to plugins - insteon plug in. But not on the Home Screen of the mobile app. Everything works fine on the web interface. I checked the devices and none have the hide from mobile box checked.

          Comment


            #6
            i think you need to add specific devices to the Dashboard (it defaults to empty). i suggest the mobile app forum for more help

            https://forums.homeseer.com/forum/ho...omeseer-mobile
            Mark

            HS3 Pro 3.0.0.534
            Hardware: Insteon Serial PLM | AD2USB for Vista Alarm | HAI Omnistat2 | 1-Wire HA7E | RFXrec433 | Dahua Cameras | LiftMaster Internet Gateway
            Plugins: Insteon (mine) | Vista Alarm (mine) | Omnistat 3 (by Kirby) | Ultra1Wire3 | RFXCOM | NetCAM | MyQ | BLRadar | BLDenon | Jon00 Charting
            Platform: HP h8-1360t, Windows Server 2012 R2, i7-3.4GHz, 16GB memory

            Comment


              #7
              acousticmood, did you get your issue resolved? I am having the same problem.

              Comment


                #8
                Originally posted by MzRusso View Post
                acousticmood, did you get your issue resolved? I am having the same problem.
                can you post a pic of where are having any issue seeing device?

                ps put an at sign like this to tag someone in the post MzRusso
                Mark

                HS3 Pro 3.0.0.534
                Hardware: Insteon Serial PLM | AD2USB for Vista Alarm | HAI Omnistat2 | 1-Wire HA7E | RFXrec433 | Dahua Cameras | LiftMaster Internet Gateway
                Plugins: Insteon (mine) | Vista Alarm (mine) | Omnistat 3 (by Kirby) | Ultra1Wire3 | RFXCOM | NetCAM | MyQ | BLRadar | BLDenon | Jon00 Charting
                Platform: HP h8-1360t, Windows Server 2012 R2, i7-3.4GHz, 16GB memory

                Comment


                  #9
                  Hi Mark, I get the same blank screen that posted (above). I have tried to get it to work multiple times over the last couple of weeks and have pretty much given up on using the mobile app. I made sure I adhered to the notes posted by Rupp, "You want to ensure your myHS username is listed as a HS4 username with admin plus local access. The username and password must match that of your myHS account. Then use your myHS account to login to HSMobile." Unfortunately, it still isn't working for me.

                  Comment


                    #10
                    Originally posted by MzRusso View Post
                    acousticmood, did you get your issue resolved? I am having the same problem.
                    Yes I’m still unable to use the mobile app.

                    Comment


                      #11
                      Originally posted by MzRusso View Post
                      Hi Mark, I get the same blank screen that posted (above). I have tried to get it to work multiple times over the last couple of weeks and have pretty much given up on using the mobile app. I made sure I adhered to the notes posted by Rupp, "You want to ensure your myHS username is listed as a HS4 username with admin plus local access. The username and password must match that of your myHS account. Then use your myHS account to login to HSMobile." Unfortunately, it still isn't working for me.
                      have you tried creating a different mobile app account? and then register that in hs4? just use a different email address
                      Mark

                      HS3 Pro 3.0.0.534
                      Hardware: Insteon Serial PLM | AD2USB for Vista Alarm | HAI Omnistat2 | 1-Wire HA7E | RFXrec433 | Dahua Cameras | LiftMaster Internet Gateway
                      Plugins: Insteon (mine) | Vista Alarm (mine) | Omnistat 3 (by Kirby) | Ultra1Wire3 | RFXCOM | NetCAM | MyQ | BLRadar | BLDenon | Jon00 Charting
                      Platform: HP h8-1360t, Windows Server 2012 R2, i7-3.4GHz, 16GB memory

                      Comment


                        #12
                        Had this problem, HS support suggested re-entering my password in my HS4 account. Not changing, just re-entering it. Don't know if this is the solution that will work for others but worked for me, had no devices in the HS mobile app before doing that, all my devices showed in the mobile app afterwards

                        This was their full reply:

                        -----------------------------------------------------------------

                        "I recommend going to Setup, clicking on the Users tab and re-entering your MyHS password for your XXXXXX@XXX.com account by clicking on the key icon. "

                        Comment


                          #13
                          msachs9393 thanks for helping out.
                          Mark

                          HS3 Pro 3.0.0.534
                          Hardware: Insteon Serial PLM | AD2USB for Vista Alarm | HAI Omnistat2 | 1-Wire HA7E | RFXrec433 | Dahua Cameras | LiftMaster Internet Gateway
                          Plugins: Insteon (mine) | Vista Alarm (mine) | Omnistat 3 (by Kirby) | Ultra1Wire3 | RFXCOM | NetCAM | MyQ | BLRadar | BLDenon | Jon00 Charting
                          Platform: HP h8-1360t, Windows Server 2012 R2, i7-3.4GHz, 16GB memory

                          Comment


                            #14
                            Originally posted by mnsandler View Post

                            have you tried creating a different mobile app account? and then register that in hs4? just use a different email address
                            No, I have not, but I will give it a try.

                            Comment


                              #15
                              Creating a different account will not work because it asks for MyHS login info. I don't see where it would give me the option to create a different account.

                              Comment

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