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    #16
    Just tried msachs9393 recommendation and the devices are finally showing up. It's an odd fix but it works. Thanks!

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      #17
      Originally posted by MzRusso View Post
      Just tried msachs9393 recommendation and the devices are finally showing up. It's an odd fix but it works. Thanks!

      Glad to hear it!

      @acousticmood@yahoo, you mentioned the same problem, try and see if that "re-enter the password" solution that HS Support suggested works for you also. If it seems to be a consistent fix for enough people then it can continue to be suggested to others who write in the future that they're having this problem without needing to refer them to Support or the Mobile App forums.

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        #18
        that is the end of my knowledge on myhs. please reach out to hs support; the should be able to help out
        Mark

        HS3 Pro 3.0.0.534
        Hardware: Insteon Serial PLM | AD2USB for Vista Alarm | HAI Omnistat2 | 1-Wire HA7E | RFXrec433 | Dahua Cameras | LiftMaster Internet Gateway
        Plugins: Insteon (mine) | Vista Alarm (mine) | Omnistat 3 (by Kirby) | Ultra1Wire3 | RFXCOM | NetCAM | MyQ | BLRadar | BLDenon | Jon00 Charting
        Platform: HP h8-1360t, Windows Server 2012 R2, i7-3.4GHz, 16GB memory

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          #19
          For HSMobile to see your devices your myHS user account must have identical credentials to your matching HS4 account. This account must also be an admin account with the use when local icon enable. This is the account you will use to login to HSMobile as well.
          -Rupp
          sigpic

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            #20
            Rupp yes, I followed those instructions but it did not work for me until I re-entered my password in HS4.

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              #21
              Originally posted by MzRusso View Post
              Rupp yes, I followed those instructions but it did not work for me until I re-entered my password in HS4.
              Yes we see this a lot. The passwords didn't match and editing it ensures they match.
              -Rupp
              sigpic

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                #22
                MzRusso everything good now?
                Mark

                HS3 Pro 3.0.0.534
                Hardware: Insteon Serial PLM | AD2USB for Vista Alarm | HAI Omnistat2 | 1-Wire HA7E | RFXrec433 | Dahua Cameras | LiftMaster Internet Gateway
                Plugins: Insteon (mine) | Vista Alarm (mine) | Omnistat 3 (by Kirby) | Ultra1Wire3 | RFXCOM | NetCAM | MyQ | BLRadar | BLDenon | Jon00 Charting
                Platform: HP h8-1360t, Windows Server 2012 R2, i7-3.4GHz, 16GB memory

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                  #23
                  mnsandler yes, everything is good now. Thanks!

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