that is the end of my knowledge on myhs. please reach out to hs support; the should be able to help out
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Mark
HS3 Pro 4.2.19.5
Hardware: Insteon Serial PLM | AD2USB for Vista Alarm | HAI Omnistat2 | 1-Wire HA7E | RFXrec433 | Dahua Cameras | LiftMaster Internet Gateway | Tuya Smart Plugs
Plugins: Insteon (mine) | Vista Alarm (mine) | Omnistat 3 | Ultra1Wire3 | RFXCOM | HS MyQ | BLRadar | BLDenon | Tuya | Jon00 Charting | Jon00 Links
Platform: Windows Server 2022 Standard, i5-12600K/3.7GHz/10 core, 16GB RAM, 500GB SSD -
For HSMobile to see your devices your myHS user account must have identical credentials to your matching HS4 account. This account must also be an admin account with the use when local icon enable. This is the account you will use to login to HSMobile as well.πββοΈ Support & Customer Service πββοΈ Sales Questions π Shop HomeSeer ProductsβComment
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Rupp yes, I followed those instructions but it did not work for me until I re-entered my password in HS4.Comment
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Yes we see this a lot. The passwords didn't match and editing it ensures they match.Originally posted by MzRusso View PostπββοΈ Support & Customer Service πββοΈ Sales Questions π Shop HomeSeer ProductsβComment
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MzRusso everything good now?Mark
HS3 Pro 4.2.19.5
Hardware: Insteon Serial PLM | AD2USB for Vista Alarm | HAI Omnistat2 | 1-Wire HA7E | RFXrec433 | Dahua Cameras | LiftMaster Internet Gateway | Tuya Smart Plugs
Plugins: Insteon (mine) | Vista Alarm (mine) | Omnistat 3 | Ultra1Wire3 | RFXCOM | HS MyQ | BLRadar | BLDenon | Tuya | Jon00 Charting | Jon00 Links
Platform: Windows Server 2022 Standard, i5-12600K/3.7GHz/10 core, 16GB RAM, 500GB SSDComment
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Comment