Adding devices to mobile app...solved.

[MzRusso]

mnsandler yes, everything is good now. Thanks!

[mnsandler]

MzRusso everything good now?

[Rupp]

Rupp yes, I followed those instructions but it did not work for me until I re-entered my password in HS4.

Yes we see this a lot. The passwords didn't match and editing it ensures they match.

[MzRusso]

Rupp yes, I followed those instructions but it did not work for me until I re-entered my password in HS4.

[Rupp]

For HSMobile to see your devices your myHS user account must have identical credentials to your matching HS4 account. This account must also be an admin account with the use when local icon enable. This is the account you will use to login to HSMobile as well.

[mnsandler]

that is the end of my knowledge on myhs. please reach out to hs support; the should be able to help out

[msachs9393]

Just tried msachs9393 recommendation and the devices are finally showing up. It's an odd fix but it works. Thanks!

Glad to hear it!

@acousticmood@yahoo, you mentioned the same problem, try and see if that "re-enter the password" solution that HS Support suggested works for you also. If it seems to be a consistent fix for enough people then it can continue to be suggested to others who write in the future that they're having this problem without needing to refer them to Support or the Mobile App forums.

[MzRusso]

Just tried msachs9393 recommendation and the devices are finally showing up. It's an odd fix but it works. Thanks!

[MzRusso]

Creating a different account will not work because it asks for MyHS login info. I don't see where it would give me the option to create a different account.

[MzRusso]

have you tried creating a different mobile app account? and then register that in hs4? just use a different email address

No, I have not, but I will give it a try.

[mnsandler]

msachs9393 thanks for helping out.

[msachs9393]

Had this problem, HS support suggested re-entering my password in my HS4 account. Not changing, just re-entering it. Don't know if this is the solution that will work for others but worked for me, had no devices in the HS mobile app before doing that, all my devices showed in the mobile app afterwards

This was their full reply:

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"I recommend going to Setup, clicking on the Users tab and re-entering your MyHS password for your XXXXXX@XXX.com account by clicking on the key icon. "

[mnsandler]

Hi Mark, I get the same blank screen that posted (above). I have tried to get it to work multiple times over the last couple of weeks and have pretty much given up on using the mobile app. I made sure I adhered to the notes posted by Rupp, "You want to ensure your myHS username is listed as a HS4 username with admin plus local access. The username and password must match that of your myHS account. Then use your myHS account to login to HSMobile." Unfortunately, it still isn't working for me.

have you tried creating a different mobile app account? and then register that in hs4? just use a different email address

acousticmood, did you get your issue resolved? I am having the same problem.

Yes I’m still unable to use the mobile app.

[MzRusso]

Hi Mark, I get the same blank screen that posted (above). I have tried to get it to work multiple times over the last couple of weeks and have pretty much given up on using the mobile app. I made sure I adhered to the notes posted by Rupp, "You want to ensure your myHS username is listed as a HS4 username with admin plus local access. The username and password must match that of your myHS account. Then use your myHS account to login to HSMobile." Unfortunately, it still isn't working for me.