Adding devices to mobile app...solved.

[Guest]

Hi I am struggling to add any devices to the HomeSeer mobile app. The devices work fine through the web interface and I can see them when I go through the plug-ins screen but can’t get them to be added to the dashboard. I appreciate any help.

[Rupp]

What happens when you attempt to add devices?

[Guest]

There are no devices to add

[mnsandler]

what about on the hs Devices page? are they listed there

make sure you the 'hide from movile' option isnt selected for any of these

[Guest]

The devices can be found on the mobile app by going to plugins - insteon plug in. But not on the Home Screen of the mobile app. Everything works fine on the web interface. I checked the devices and none have the hide from mobile box checked.

[mnsandler]

i think you need to add specific devices to the Dashboard (it defaults to empty). i suggest the mobile app forum for more help

https://forums.homeseer.com/forum/ho...omeseer-mobile

[MzRusso]

acousticmood, did you get your issue resolved? I am having the same problem.

[mnsandler]

acousticmood, did you get your issue resolved? I am having the same problem.

can you post a pic of where are having any issue seeing device?

ps put an at sign like this to tag someone in the post MzRusso

[MzRusso]

Hi Mark, I get the same blank screen that posted (above). I have tried to get it to work multiple times over the last couple of weeks and have pretty much given up on using the mobile app. I made sure I adhered to the notes posted by Rupp, "You want to ensure your myHS username is listed as a HS4 username with admin plus local access. The username and password must match that of your myHS account. Then use your myHS account to login to HSMobile." Unfortunately, it still isn't working for me.

[Guest]

acousticmood, did you get your issue resolved? I am having the same problem.

Yes I’m still unable to use the mobile app.

[mnsandler]

Hi Mark, I get the same blank screen that posted (above). I have tried to get it to work multiple times over the last couple of weeks and have pretty much given up on using the mobile app. I made sure I adhered to the notes posted by Rupp, "You want to ensure your myHS username is listed as a HS4 username with admin plus local access. The username and password must match that of your myHS account. Then use your myHS account to login to HSMobile." Unfortunately, it still isn't working for me.

have you tried creating a different mobile app account? and then register that in hs4? just use a different email address

[msachs9393]

Had this problem, HS support suggested re-entering my password in my HS4 account. Not changing, just re-entering it. Don't know if this is the solution that will work for others but worked for me, had no devices in the HS mobile app before doing that, all my devices showed in the mobile app afterwards

This was their full reply:

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"I recommend going to Setup, clicking on the Users tab and re-entering your MyHS password for your XXXXXX@XXX.com account by clicking on the key icon. "

[mnsandler]

msachs9393 thanks for helping out.

[MzRusso]

have you tried creating a different mobile app account? and then register that in hs4? just use a different email address

No, I have not, but I will give it a try.

[MzRusso]

Creating a different account will not work because it asks for MyHS login info. I don't see where it would give me the option to create a different account.