Cannot contact insteon controller anymore

[Canavello]

I had everything working fine since install a week ago and now it can not contact the insteon controller. I double checked ip addresses are the same but I am unable to ping the controller as well. Not sure what I should do or if my hub just died. Cant really tell since always has red light now. Any advice?

[mnsandler]

did you try power cycling the insteon hub? what else?

if you cant ping the insteon hub, that would lead me to believe the ip addr changed

[Canavello]

Yes I power cycled both hubs and verified ip address is the same in my router. I did find it strange I could not ping it so was wondering if dead. It did show minimal activity in my router. I am unsure if I should do a factory reset or not. I know I saw somewhere that it wont matter and HS4 will still communicate but still a bit timid to do so.

[mnsandler]

see below. start with the network reset, then retest. if that doesnt work, do the factor reset. if the plugin starts up, run the interface/update interface routine.

https://forums.homeseer.com/forum/hs...42#post1546542