I lost power. Now that it is restored, none of my Insteon devices show up in the Homeseer Device page. They do show up in the Insteon plugin Device page. Not sure what to do.
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if you have a hs backup from the tools/backup function, then a simple restore should resolve this.
Otherwise, i need some details...i would like to see the following info:
1. can you look for the "insteon plugin" device and then check the mns insteon tab, and check to see if all your insteon devices are there
2. please post the tools/help/message board info
3. please post pics of what you are seeing where
Mark
HS3 Pro 4.2.19.5
Hardware: Insteon Serial PLM | AD2USB for Vista Alarm | HAI Omnistat2 | 1-Wire HA7E | RFXrec433 | Dahua Cameras | LiftMaster Internet Gateway | Tuya Smart Plugs
Plugins: Insteon (mine) | Vista Alarm (mine) | Omnistat 3 | Ultra1Wire3 | RFXCOM | HS MyQ | BLRadar | BLDenon | Tuya | Jon00 Charting | Jon00 Links
Platform: Windows Server 2022 Standard, i5-12600K/3.7GHz/10 core, 16GB RAM, 500GB SSD
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check your Downloads folder on your computer for a backup just in case.
Otherwise, make a backup via the tools/backup and save it locally to your PC
then from the plugin Devices page, click the Fix button to rebuild the hs devices
if you created any hs events, you will need to reconfigure them with the new devices.
Then make another backup via the tools/backup and save it locally to your PCMark
HS3 Pro 4.2.19.5
Hardware: Insteon Serial PLM | AD2USB for Vista Alarm | HAI Omnistat2 | 1-Wire HA7E | RFXrec433 | Dahua Cameras | LiftMaster Internet Gateway | Tuya Smart Plugs
Plugins: Insteon (mine) | Vista Alarm (mine) | Omnistat 3 | Ultra1Wire3 | RFXCOM | HS MyQ | BLRadar | BLDenon | Tuya | Jon00 Charting | Jon00 Links
Platform: Windows Server 2022 Standard, i5-12600K/3.7GHz/10 core, 16GB RAM, 500GB SSD
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to do a restore, you should be able to click the 'select date' on the restore page, and it should give you an calendar with the options to restore from. the hs support can offer more details on this.
if you get the restore working and the hs devices dont return, I to update to the latest release 4.0.4.0 to get the Fix button on the Devices and Groups page.
you can update the plugin from the hs plugin/add page
Mark
HS3 Pro 4.2.19.5
Hardware: Insteon Serial PLM | AD2USB for Vista Alarm | HAI Omnistat2 | 1-Wire HA7E | RFXrec433 | Dahua Cameras | LiftMaster Internet Gateway | Tuya Smart Plugs
Plugins: Insteon (mine) | Vista Alarm (mine) | Omnistat 3 | Ultra1Wire3 | RFXCOM | HS MyQ | BLRadar | BLDenon | Tuya | Jon00 Charting | Jon00 Links
Platform: Windows Server 2022 Standard, i5-12600K/3.7GHz/10 core, 16GB RAM, 500GB SSD
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glad you got it working. please contact hs support about the backup. they should be able to help you get it working correctly.Mark
HS3 Pro 4.2.19.5
Hardware: Insteon Serial PLM | AD2USB for Vista Alarm | HAI Omnistat2 | 1-Wire HA7E | RFXrec433 | Dahua Cameras | LiftMaster Internet Gateway | Tuya Smart Plugs
Plugins: Insteon (mine) | Vista Alarm (mine) | Omnistat 3 | Ultra1Wire3 | RFXCOM | HS MyQ | BLRadar | BLDenon | Tuya | Jon00 Charting | Jon00 Links
Platform: Windows Server 2022 Standard, i5-12600K/3.7GHz/10 core, 16GB RAM, 500GB SSD
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