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    No devices in Homeseer after power loss

    I lost power. Now that it is restored, none of my Insteon devices show up in the Homeseer Device page. They do show up in the Insteon plugin Device page. Not sure what to do.

    #2
    if you have a hs backup from the tools/backup function, then a simple restore should resolve this.


    Otherwise, i need some details...i would like to see the following info:

    1. can you look for the "insteon plugin" device and then check the mns insteon tab, and check to see if all your insteon devices are there

    2. please post the tools/help/message board info

    3. please post pics of what you are seeing where

    Mark

    HS3 Pro 4.2.19.5
    Hardware: Insteon Serial PLM | AD2USB for Vista Alarm | HAI Omnistat2 | 1-Wire HA7E | RFXrec433 | Dahua Cameras | LiftMaster Internet Gateway | Tuya Smart Plugs
    Plugins: Insteon (mine) | Vista Alarm (mine) | Omnistat 3 | Ultra1Wire3 | RFXCOM | HS MyQ | BLRadar | BLDenon | Tuya | Jon00 Charting | Jon00 Links
    Platform: Windows Server 2022 Standard, i5-12600K/3.7GHz/10 core, 16GB RAM, 500GB SSD

    Comment


      #3
      I thought that I had made a backup, but nothing shows.

      Comment


        #4
        check your Downloads folder on your computer for a backup just in case.

        Otherwise, make a backup via the tools/backup and save it locally to your PC

        then from the plugin Devices page, click the Fix button to rebuild the hs devices

        if you created any hs events, you will need to reconfigure them with the new devices.

        Then make another backup via the tools/backup and save it locally to your PC
        Mark

        HS3 Pro 4.2.19.5
        Hardware: Insteon Serial PLM | AD2USB for Vista Alarm | HAI Omnistat2 | 1-Wire HA7E | RFXrec433 | Dahua Cameras | LiftMaster Internet Gateway | Tuya Smart Plugs
        Plugins: Insteon (mine) | Vista Alarm (mine) | Omnistat 3 | Ultra1Wire3 | RFXCOM | HS MyQ | BLRadar | BLDenon | Tuya | Jon00 Charting | Jon00 Links
        Platform: Windows Server 2022 Standard, i5-12600K/3.7GHz/10 core, 16GB RAM, 500GB SSD

        Comment


          #5
          I ran Update Interface, and that did not help. I do not see a Fix button.

          I ran a backup but cannot find a backup file, and still do not see anything when I try a Restore. What is the backup file name?


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          Comment


            #6
            to do a restore, you should be able to click the 'select date' on the restore page, and it should give you an calendar with the options to restore from. the hs support can offer more details on this.

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            if you get the restore working and the hs devices dont return, I to update to the latest release 4.0.4.0 to get the Fix button on the Devices and Groups page.

            you can update the plugin from the hs plugin/add page

            Mark

            HS3 Pro 4.2.19.5
            Hardware: Insteon Serial PLM | AD2USB for Vista Alarm | HAI Omnistat2 | 1-Wire HA7E | RFXrec433 | Dahua Cameras | LiftMaster Internet Gateway | Tuya Smart Plugs
            Plugins: Insteon (mine) | Vista Alarm (mine) | Omnistat 3 | Ultra1Wire3 | RFXCOM | HS MyQ | BLRadar | BLDenon | Tuya | Jon00 Charting | Jon00 Links
            Platform: Windows Server 2022 Standard, i5-12600K/3.7GHz/10 core, 16GB RAM, 500GB SSD

            Comment


              #7
              Thanks. Updated the plugin and the Fix button worked.

              Backup is not working. I run a backup and it says it completed, but trying to restore there is nothing,

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              Attached Files

              Comment


                #8
                glad you got it working. please contact hs support about the backup. they should be able to help you get it working correctly.
                Mark

                HS3 Pro 4.2.19.5
                Hardware: Insteon Serial PLM | AD2USB for Vista Alarm | HAI Omnistat2 | 1-Wire HA7E | RFXrec433 | Dahua Cameras | LiftMaster Internet Gateway | Tuya Smart Plugs
                Plugins: Insteon (mine) | Vista Alarm (mine) | Omnistat 3 | Ultra1Wire3 | RFXCOM | HS MyQ | BLRadar | BLDenon | Tuya | Jon00 Charting | Jon00 Links
                Platform: Windows Server 2022 Standard, i5-12600K/3.7GHz/10 core, 16GB RAM, 500GB SSD

                Comment

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