Originally posted by cowinger
Also, I appreciate when users do at least some preliminary troubleshooting - I have no idea what's happening if I don't have any info.
For example - if your soil moisture reading is wrong - how can I troubleshoot if I don't know what provider you are using, what value it shows in the mobile app (or online, i.e. ecowitt.net) and you don't provide logs? I'm not a psychic medium, unfortunately. If mobile app also shows 72% - then it's really an issue with the sensor or Ecowitt FW. If it does show 100% - then I need to troubleshoot the plugin Ecowitt comms protocol, so at least I need to know which provider you are using and what's in the logs.
I have 15 plugins to support (plus HS3 versions) - so please appreciate how much time I waste asking every time to provide logs and asking obvious questions.
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