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Constant Rebooting - HS4 G2

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    Constant Rebooting - HS4 G2

    After 8 months of flawless operation, by Homeseer Pi has started randomly rebooting. Sometimes it is only a few minutes from the previous reboot, other times it will go for hours. I have looked at the log and there is nothing that shows oddly before I get the "HomeSeer was not shut down successfully the previous time it was started" message. After a few times of rebooting, the events file gets corrupted and I have to restore from backup.

    I have replaced the UBS power block and cable, but that did not change anything. I am running HomeSeerVersion 4.2.14.0 Edition: HomeSeer HS4 Pi Hub G2 Lite.

    Does anyone have any advice on what I can do to fix this issue?

    #2
    Is it in a spot where heat could be building up and overheating the unit?

    HS4Pro Running on a Raspberry Pi4
    67 Z-Wave Nodes, 111 Events, 422 Devices
    Z-Wave, UPB, WiFi
    Plugins: EasyTrigger, weatherXML, OMNI, Z-Wave, Tuya, Device History
    HSTouch Clients: 3 Android, 1 Joggler

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      #3
      Corrupted SD card would be my first guess. Get a new, high quality card and make a duplicate of the sd card in the Pi.

      If it's only 8 months old, I'd call HST for a warranty claim.

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        #4
        rmasonjr and kenm, thank you for your responses.

        rmasonjr, It is not in a place that where it would get hot. It doesn't feel hot to the touch either.

        kenm, I hadn't thought about a corrupted card. I didn't know the SD cards in the G2 were replaceable. I will search on that.

        I could not find any information online about the standard warranty that comes with these Hometrollers. This version has been replaced by a newer one, so there is no information on their website. Wouldn't hurt for me to make a call to inquire.

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          #5
          Check for possible under voltage too. SSH into your controller and enter the command dmesg at the command prompt. If that is the problem it will be highlighted there. A failing or under amperage power supply usually the cause

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            #6
            Thank you for the response concordseer. I was not able to SSH into the unit. I tried every username/password combination tied to the unit and could not get in. I went ahead and ordered a newer version of the Hometroller Lite and used the power cord that came with it, but did not change anything. I went ahead and swapped out the units so my house would be up and running again.

            When I have time, I will try replacing the SD Card to see if that was the issue. I'll post the results here.

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              #7
              OK, it looks like the SD card was the culprit. I purchased a new Samsung SD Card and that stopped the constant rebooting. I can now also SSH into the unit and it is functioning as it should. Thank you guys for all the suggestions. Now I have a fully functioning backup unit should I need it.

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