Ultra,
A nuisance has turned into a significant concern.
The nuisance was UltraMon would drop the Host Type. I wasn't sure when or what the trigger points were but when I look at the UltraMon Plug-In page the 'Devices' and 'IP Subnets' tabs revert a device's host type to 'Unknown'. But in the HS Device Management it still shows the device type on the 'Floor' (aka not 'Unknown' but 'Apple-iPhone' or whatever it was set up for).
I would go in on a somewhat frequent basis into the UltraMon Plug-In page and change the 'Unknown' to the correct device type. The only correlation I have so far is it only happens on devices that connect and disconnect (iPhones, iPads, etc)...aka the devices that are always connected seem to not lose the Host Type.
The concern now is that today I saw an entire device dropped in UltraMon Plug-In. It still exists in the HS Devices. And as I pull this information together this is what is happening (pay attention to 192.168.0.163):
1. I set up in UltraMon the found device. See 1st attachment 'UltraMon Issue Normal.png'
2. When the device went offline it was removed from UltraMon, it still existed as a HS device which was showing 'offline'.
3. When the device became recovered UltraMon just showed 'recovered' and no device info. See 2nd attachment 'UltraMon Issue Dropped.png'.
NOTE: It also triggers a 'Non-Monitored IP Address On Network' email event.
4. When the device becomes Online UltraMon shows the device and all of its info except the Host Type is 'Unknown'. See 3rd attachment 'UltraMon Issue Troubled.png'
Looking to see if you can repeat this and if it is a bug.
Thanks,
Ken J.
A nuisance has turned into a significant concern.
The nuisance was UltraMon would drop the Host Type. I wasn't sure when or what the trigger points were but when I look at the UltraMon Plug-In page the 'Devices' and 'IP Subnets' tabs revert a device's host type to 'Unknown'. But in the HS Device Management it still shows the device type on the 'Floor' (aka not 'Unknown' but 'Apple-iPhone' or whatever it was set up for).
I would go in on a somewhat frequent basis into the UltraMon Plug-In page and change the 'Unknown' to the correct device type. The only correlation I have so far is it only happens on devices that connect and disconnect (iPhones, iPads, etc)...aka the devices that are always connected seem to not lose the Host Type.
The concern now is that today I saw an entire device dropped in UltraMon Plug-In. It still exists in the HS Devices. And as I pull this information together this is what is happening (pay attention to 192.168.0.163):
1. I set up in UltraMon the found device. See 1st attachment 'UltraMon Issue Normal.png'
2. When the device went offline it was removed from UltraMon, it still existed as a HS device which was showing 'offline'.
3. When the device became recovered UltraMon just showed 'recovered' and no device info. See 2nd attachment 'UltraMon Issue Dropped.png'.
NOTE: It also triggers a 'Non-Monitored IP Address On Network' email event.
4. When the device becomes Online UltraMon shows the device and all of its info except the Host Type is 'Unknown'. See 3rd attachment 'UltraMon Issue Troubled.png'
Looking to see if you can repeat this and if it is a bug.
Thanks,
Ken J.
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