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Problem registeing RainRelay8 Plug-In

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    Problem registeing RainRelay8 Plug-In

    I purchased the Rain8net - RS232 Sprinkler Controller (WGL) and the RainRelay8 Plug-In from HomeSeer, downloaded and installed the plug-in and everything seemed to go OK. But, when I go to register the plug in it says the ID is for another product and won't register. I'm using the name and ID that I received from HomeSeer in an e-mail shortly after purchase.

    I don't have the controller attached to the PC but I wouldn't think that would stop the registration.

    Does anyone have any idea what the problem might be?

    Regards,

    Tom

    #2
    You need to put in a help desk request for all licensing issues and we'll get you going ASAP.
    -Rupp
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      #3
      Thanks Rupp, but how do I get to the help desk to put in the request? It's not that clear from what I can see here.

      Thanks,

      Tom

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        #4
        Originally posted by tomsans View Post
        Thanks Rupp, but how do I get to the help desk to put in the request? It's not that clear from what I can see here.

        Thanks,

        Tom
        Look up at the new blue menu bar. Select support and then licensing help.
        -Rupp
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