Having TED interface problems

[Steve Cougar]

I'm having problems getting the TED plug-in to work.
It apears to initialize but then I get XML erros in the log and nothing apears on the status page.

Here is what shows up in the log:

1/2/2009 7:21:45 AM - TED - Error while processing TEDXML: Element: CO2Avg Error: Conversion from string "Infinity" to type 'Decimal' is not valid.
1/2/2009 7:21:45 AM - TED - Error while processing TEDXML: Element: KWAvg Error: Conversion from string "Infinity" to type 'Decimal' is not valid.
1/2/2009 7:21:45 AM - TED - Error while processing TEDXML: Element: DlrAvg Error: Conversion from string "Infinity" to type 'Decimal' is not valid.

1/2/2009 7:20:04 AM - Info - Finished initializing plug-in TED
1/2/2009 7:20:04 AM - TED - TED Startup Complete.
1/2/2009 7:20:04 AM - TED - Warning, could not get an IO Code: Object reference not set to an instance of an object.
1/2/2009 7:20:04 AM - Info - Initializing Plug-in: TED
1/2/2009 7:20:04 AM - TED - Register callback completed

[Rupp]

Do the values in the XML file look valid?

[jsteed]

For the XML errors- the TED service does that. It resets the average values on the meter read date and then for the first day it returns "Infinity" for the average values (division by 0 days). It will start presenting a "good" value after midnight (since it now has a days worth of data). You should file a help desk ticket for this.

If you want to check the XML file- use your brower to go to
http://{ip}:9090/DASHboarddata
where {ip} is the address of PC with TED or localhost if the same PC and save the file as an xml file.

jim

[Steve Cougar]

I've been running TED for the past 2 years and yes all of the values look valid and it's working fine.
The problem is that no "devices" are ever created. I've disabled, saved then re-enabled the plug-in but that doesn't help. Everything else in HS is working perfectly.

[bjyow39]

Has this problem with the TED plug been fixed? My log was filled with the infinity errors this morning until I disabled the plug-in. Not a very useful plug-in if it trashes Homeseer once a month like this.

I was doing a trial of version 1.2.0.2

Bill

[Rupp]

Unless someone puts in a help desk ticket on this the developers will never know about this issue.

[bjyow39]

I've opened an issue.

Bill

[Kaje]

Begining of the month and the issue has come up for me also. I have issued a help desk ticket as it doesn't appear to be resolved yet.

[Rupp]

Have you guys "bumped" your tickets by replying to them asking for a status.

[Kaje]

Just submitted mine...will start "bumping" in a week if nothing comes back.

[Kaje]

Got a reply to my helpdesk ticket that "An updated posted to the updater a few weeks ago should have resolved this." I'm assuming it is the version 1.2.0.3, which I have downloaded and installed...will post if it didn't fix the problem.

[mwaite]

Strange why I didn't see this problem last month (my first new billing cycle since purchasing TED), however it sure did show up this morning! After updating to the 1.2.0.3, problem solved.