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    Problem with status tracking value updates

    I am having problems with status tracking on my Aeon Labs SmartSwitch 6 units. The main issue is that the 'value' or 'status text' does not automatically update on my HSTouch interface (iPhone 7 Plus) when I associate a text or button element with the 'Watts' values for my SmartSwitch 6. I have created this association and status tracking through the:
    Normal Association Type / HomeSeer Devices / SmartPlug-xxxxxxx- Watts menu options.

    It does not make a difference if I select either Status Text or Use Value. Neither of these update automatically on screen.

    The value WILL update if I leave the screen and come back to it, or if I have the value displayed on a button element and press the button.

    Also, I have noticed that if create the status tracking association through selecting :
    Normal Association Type / Energy Data / SmartPlug-xxxxxxx- Watts menu options.

    I am wondering :
    - is this intended behaviour?
    - what can I do to resolve this?

    Any thoughts appreciated. Please let me know if any further information is needed.

    #2
    It certainly should work (although I do not have an iPhone 7), the device in HSTouch that you are tracking - does the last change date/time column update if you look at the web interface? Historically if that value does not change when the device changes value then the data is not sent to HSTouch.

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      #3
      Yes the time updates automatically in the web browser.

      If I set status tracking to another device (not a SmartSwitch 6) then it works as I would expect.

      Just to confirm what you are saying - you have energy measuring devices (any brand) and can use status tracking through reading the value or status text and don't need to go through the 'Energy Data' option.

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        #4
        Also, I just realised that I have this in the wrong section. I am using HS3Touch and not the legacy version.

        Could a moderator please move this to the appropriate section.

        Cheers.

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