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5 Max Connections in HSTouch With HSPro?!?

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    5 Max Connections in HSTouch With HSPro?!?

    I have HS2Pro with the HS Touch Unlimited Server Plugin and have recently been getting the "Max Connection Limit of 5 Reached" message, which doesn't make sense because I have HSPro which comes with unlimited connections.

    I checked the interface screen and sure enough it is showing that my HS Touch Unlimited Server plugin is "unregistered". I tried re-registering it using my HSPro user name/password but HS says that License ID is for a different product.

    My problem is that I don't believe I ever received a separate HS Touch Unlimited Server license key (I checked my original receipts and couldn't find one).

    Do other people have a separate HS Touch Unlimited Server License key? Has anyone else had this problem with HSPro reverting to just 5 connections?

    Thanks!

    Bill

    #2
    Please put in a help desk ticket for all licensing issues.
    -Rupp
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      #3
      Thanks Rupp. I tried that but the Helpdesk system has some kind of bug where you can't submit a ticket now because it keeps asking for a file to be attached even if you attach one. I guess that's one way to limit the # of tickets submitted

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        #4
        What link did you use? This one?
        http://helpdesk.homeseer.com/
        I just tried it here an it's working just fine with no attachment.
        -Rupp
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          #5
          Yes. I tried to submit a ticket, but it keeps throwing an error saying I need to attach a file. So I attached a file but I still get the same error. Then I deleted the file altogether, but still get the same error. Thought it might be a chrome issue, so tried submitting the ticket via IE and got the same error. Bottomline: It was impossible to submit a trouble ticket.

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