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    License

    Hi,
    Last week I have purchased this plugin but I never received the license code
    Try to retrieve this from the HS site and send them a couple of mails, no reaction on it.
    Nothing received from HS
    Plugin doesn't work anymore.
    Can you do something

    regards,
    Antoon

    #2
    Originally posted by antoon View Post
    Hi,
    Last week I have purchased this plugin but I never received the license code
    Try to retrieve this from the HS site and send them a couple of mails, no reaction on it.
    Nothing received from HS
    Plugin doesn't work anymore.
    Can you do something

    regards,
    Antoon
    No problem Antoon, I'll send the email.

    But what email were you using?

    Comment


      #3
      I've got reply from support:

      Support commented:

      Alex,

      We responded to the users request, 3 days ago, with their license information.

      ~Jon
      And

      Support commented:

      This "guy" needs to put in a help desk ticket on his own and not depend on you to do this for him.
      https://dev.homeseer.com/servicedesk/customer/portals


      Support changed the status to Waiting for customer.

      Comment


        #4
        Originally posted by antoon View Post
        Hi,
        Last week I have purchased this plugin but I never received the license code
        Try to retrieve this from the HS site and send them a couple of mails, no reaction on it.
        Nothing received from HS
        Plugin doesn't work anymore.
        Can you do something

        regards,
        Antoon
        Please put in a support ticket and we can work with your on this issue.
        https://dev.homeseer.com/servicedesk/customer/portals
        -Rupp
        sigpic

        Comment


          #5
          Thanks guys,
          Rupp when I follow that link I go to a site where I can't remember my password.
          My email is recognise so i try to use the link forgot password.
          Try two times, I don't receive any mail from HS
          Also check my spam box, nothing

          Antoon

          Comment


            #6
            All good now?

            Comment


              #7
              Yes, I found the code in my account

              Comment


                #8

                Comment

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