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    2487S not registering

    I added a HomeSeer + PLM (2413U) to a system with about 100 insteon devices and currently controlled by an ISY994 + PLM (2413S).

    Every device added without difficulty to the Insteon (mnsandler) module, with the exception of two (of two) 2487S keypad relays (v.44 & v.41).

    I disabled the Insteon (mnsandler) module, and enabled the HSInsteon module. I am able to add the 2487S devices to the HSInsteon module without difficulty. Switch back to mnsandler module and the devices aren't recognized. This leads me to believe the problem is in the mnsandler module.

    Log message
    The Insteon device at XX.XX.XX did not respond. Please check to make sure the address is correct and that the device is powered-up. The device was not registered.

    Both devices function normally in the existing system, and the ISY communicates with the devices normally.

    I tried changing the location of the PLM, including plugging into the outlet controlled by a 2487S relay, but I'm unable to register the device with the mnsandler module.

    HS3 Pro Edition 3.0.0.484 (beta) on a HomeTrollerSELv2, Insteon (mnsandler) 3.0.7.1

    #2
    with my plugin, can you enabled detailed logging from the config page, and try to register the device again, and then post the log snippet of the registration transaction. I need to see how the device is responding to the plugin.

    also, you might try manually linking the switch to the plm before the registration. put plm into linking mode, then put switch into linking mode.
    Mark

    HS3 Pro 4.2.19.5
    Hardware: Insteon Serial PLM | AD2USB for Vista Alarm | HAI Omnistat2 | 1-Wire HA7E | RFXrec433 | Dahua Cameras | LiftMaster Internet Gateway | Tuya Smart Plugs
    Plugins: Insteon (mine) | Vista Alarm (mine) | Omnistat 3 | Ultra1Wire3 | RFXCOM | HS MyQ | BLRadar | BLDenon | Tuya | Jon00 Charting | Jon00 Links
    Platform: Windows Server 2022 Standard, i5-12600K/3.7GHz/10 core, 16GB RAM, 500GB SSD

    Comment


      #3
      Thanks for the fast reply. Detailed logs below - the device is seen with tap-add, but not registered.

      Log output for normal add
      Jan-19 11:33:43 AM Insteon Saved ini file. msecs=167
      Jan-19 11:33:40 AM Insteon BackgroundUpdate Thread Complete...
      Jan-19 11:33:40 AM Insteon ProcessInsteonTrigger Parameters: DeviceID=Interface, Command=9C, Command2=00, Group=1
      Jan-19 11:33:40 AM Insteon The device properties could not be read. Communication failure. The device was not added.
      Jan-19 11:33:40 AM Insteon Scheduled polling resumed.
      Jan-19 11:33:40 AM Insteon Did not get any Op Flags broadcast for Insteon device 48.DC.0D
      Jan-19 11:33:40 AM Insteon Did not receive a response from Porch Keypad (48.DC.0D). Try #5 failed.
      Jan-19 11:33:36 AM Insteon Received STX 0x50 (Raw Insteon Rec):48 DC 0D 50 03 E6 AA 1F FC
      Jan-19 11:33:36 AM Insteon ..Got RF PLM Response 02 62 48 DC 0D 0A 1F 00 06
      Jan-19 11:33:36 AM Insteon Sending command 02 62 48 DC 0D 0A 1F 00 to RF PLM, (Expecting 0 bytes extra back) Pre-Payload ACK:False, NAK is ok:False
      Jan-19 11:33:36 AM Insteon Did not receive a response from Porch Keypad (48.DC.0D). Try #4 failed.
      Jan-19 11:33:32 AM Insteon Received STX 0x50 (Raw Insteon Rec):48 DC 0D 50 03 E6 AA 1F FC
      Jan-19 11:33:32 AM Insteon ..Got RF PLM Response 02 62 48 DC 0D 0A 1F 00 06
      Jan-19 11:33:32 AM Insteon Sending command 02 62 48 DC 0D 0A 1F 00 to RF PLM, (Expecting 0 bytes extra back) Pre-Payload ACK:False, NAK is ok:False
      Jan-19 11:33:32 AM Insteon Did not receive a response from Porch Keypad (48.DC.0D). Try #3 failed.
      Jan-19 11:33:29 AM Insteon Received STX 0x50 (Raw Insteon Rec):48 DC 0D 50 03 E6 A2 1F FC Debouncing repeat.
      Jan-19 11:33:29 AM Insteon Received STX 0x50 (Raw Insteon Rec):48 DC 0D 50 03 E6 AA 1F FC
      Jan-19 11:33:28 AM Insteon ..Got RF PLM Response 02 62 48 DC 0D 0A 1F 00 06
      Jan-19 11:33:28 AM Insteon Sending command 02 62 48 DC 0D 0A 1F 00 to RF PLM, (Expecting 0 bytes extra back) Pre-Payload ACK:False, NAK is ok:False
      Jan-19 11:33:28 AM Insteon Did not receive a response from Porch Keypad (48.DC.0D). Try #2 failed.
      Jan-19 11:33:25 AM Insteon Received STX 0x50 (Raw Insteon Rec):48 DC 0D 50 03 E6 AA 1F FC
      Jan-19 11:33:25 AM Insteon ..Got RF PLM Response 02 62 48 DC 0D 0A 1F 00 06
      Jan-19 11:33:25 AM Insteon Sending command 02 62 48 DC 0D 0A 1F 00 to RF PLM, (Expecting 0 bytes extra back) Pre-Payload ACK:False, NAK is ok:False
      Jan-19 11:33:25 AM Insteon Did not receive a response from Porch Keypad (48.DC.0D). Try #1 failed.
      Jan-19 11:33:24 AM Insteon Saved ini file. msecs=164
      Jan-19 11:33:21 AM Insteon Received STX 0x50 (Raw Insteon Rec):48 DC 0D 50 03 E6 AA 1F FC
      Jan-19 11:33:21 AM Insteon ..Got RF PLM Response 02 62 48 DC 0D 0A 1F 00 06
      Jan-19 11:33:21 AM Insteon Sending command 02 62 48 DC 0D 0A 1F 00 to RF PLM, (Expecting 0 bytes extra back) Pre-Payload ACK:False, NAK is ok:False
      Jan-19 11:33:21 AM Insteon Get Device Op Flags for '48.DC.0D'
      Jan-19 11:33:21 AM Insteon Received STX 0x51 (Raw Insteon Rec):48 DC 0D 50 03 E6 15 2E 00 08 01 00 00 20 20 00 00 0F C3 03 00 00 00
      Jan-19 11:33:20 AM Insteon Received a Direct ACK from 48.DC.0D: 48 DC 0D 50 03 E6 2A 2E 00
      Jan-19 11:33:20 AM Insteon Received STX 0x50 (Raw Insteon Rec):48 DC 0D 50 03 E6 2A 2E 00
      Jan-19 11:33:20 AM Insteon ..Got RF PLM Response 02 62 48 DC 0D 1A 2E 00 08 00 00 00 00 00 00 00 00 00 00 00 00 CA 06
      Jan-19 11:33:20 AM Insteon Sending command 02 62 48 DC 0D 1A 2E 00 08 00 00 00 00 00 00 00 00 00 00 00 00 CA to RF PLM, (Expecting 0 bytes extra back) Pre-Payload ACK:False, NAK is ok:False
      Jan-19 11:33:20 AM Insteon Received STX 0x51 (Raw Insteon Rec):48 DC 0D 50 03 E6 15 2E 00 06 01 00 1C 20 20 00 00 0F C3 03 00 00 00
      Jan-19 11:33:19 AM Insteon Received a Direct ACK from 48.DC.0D: 48 DC 0D 50 03 E6 2A 2E 00
      Jan-19 11:33:19 AM Insteon Received STX 0x50 (Raw Insteon Rec):48 DC 0D 50 03 E6 2A 2E 00
      Jan-19 11:33:19 AM Insteon ..Got RF PLM Response 02 62 48 DC 0D 1A 2E 00 06 00 00 00 00 00 00 00 00 00 00 00 00 CC 06
      Jan-19 11:33:19 AM Insteon ..Retry #1 required. Pausing 250ms for RF PLM to clear...
      Jan-19 11:33:19 AM Insteon ..Got NAK from the RF PLM for command
      Jan-19 11:33:18 AM Insteon Sending command 02 62 48 DC 0D 1A 2E 00 06 00 00 00 00 00 00 00 00 00 00 00 00 CC to RF PLM, (Expecting 0 bytes extra back) Pre-Payload ACK:False, NAK is ok:False
      Jan-19 11:33:18 AM Insteon Received STX 0x51 (Raw Insteon Rec):48 DC 0D 50 03 E6 15 2E 00 05 01 00 2C 20 20 1F 00 0F C3 03 00 00 00
      Jan-19 11:33:18 AM Insteon Received a Direct ACK from 48.DC.0D: 48 DC 0D 50 03 E6 2A 2E 00
      Jan-19 11:33:18 AM Insteon Received STX 0x50 (Raw Insteon Rec):48 DC 0D 50 03 E6 2A 2E 00
      Jan-19 11:33:18 AM Insteon ..Got RF PLM Response 02 62 48 DC 0D 1A 2E 00 05 00 00 00 00 00 00 00 00 00 00 00 00 CD 06
      Jan-19 11:33:17 AM Insteon Sending command 02 62 48 DC 0D 1A 2E 00 05 00 00 00 00 00 00 00 00 00 00 00 00 CD to RF PLM, (Expecting 0 bytes extra back) Pre-Payload ACK:False, NAK is ok:False
      Jan-19 11:33:17 AM Insteon Received STX 0x51 (Raw Insteon Rec):48 DC 0D 50 03 E6 15 2E 00 04 01 00 34 20 20 1F 00 0F C3 03 00 00 00
      Jan-19 11:33:17 AM Insteon Received a Direct ACK from 48.DC.0D: 48 DC 0D 50 03 E6 2A 2E 00
      Jan-19 11:33:17 AM Insteon Received STX 0x50 (Raw Insteon Rec):48 DC 0D 50 03 E6 2A 2E 00
      Jan-19 11:33:17 AM Insteon ..Got RF PLM Response 02 62 48 DC 0D 1A 2E 00 04 00 00 00 00 00 00 00 00 00 00 00 00 CE 06
      Jan-19 11:33:17 AM Insteon Sending command 02 62 48 DC 0D 1A 2E 00 04 00 00 00 00 00 00 00 00 00 00 00 00 CE to RF PLM, (Expecting 0 bytes extra back) Pre-Payload ACK:False, NAK is ok:False
      Jan-19 11:33:17 AM Insteon Received STX 0x51 (Raw Insteon Rec):48 DC 0D 50 03 E6 15 2E 00 03 01 38 38 20 20 1F FF 0F C3 03 00 00 00
      Jan-19 11:33:16 AM Insteon Received a Direct ACK from 48.DC.0D: 48 DC 0D 50 03 E6 2A 2E 00
      Jan-19 11:33:16 AM Insteon Received STX 0x50 (Raw Insteon Rec):48 DC 0D 50 03 E6 2A 2E 00
      Jan-19 11:33:16 AM Insteon ..Got RF PLM Response 02 62 48 DC 0D 1A 2E 00 03 00 00 00 00 00 00 00 00 00 00 00 00 CF 06
      Jan-19 11:33:16 AM Insteon Sending command 02 62 48 DC 0D 1A 2E 00 03 00 00 00 00 00 00 00 00 00 00 00 00 CF to RF PLM, (Expecting 0 bytes extra back) Pre-Payload ACK:False, NAK is ok:False
      Jan-19 11:33:16 AM Insteon Received STX 0x51 (Raw Insteon Rec):48 DC 0D 50 03 E6 15 2E 00 01 01 00 00 20 20 1C FF 0F C3 03 00 00 00
      Jan-19 11:33:15 AM Insteon Received a Direct ACK from 48.DC.0D: 48 DC 0D 50 03 E6 2A 2E 00
      Jan-19 11:33:15 AM Insteon Received STX 0x50 (Raw Insteon Rec):48 DC 0D 50 03 E6 2A 2E 00
      Jan-19 11:33:15 AM Insteon ..Got RF PLM Response 02 62 48 DC 0D 1A 2E 00 01 00 00 00 00 00 00 00 00 00 00 00 00 D1 06
      Jan-19 11:33:15 AM Insteon Sending command 02 62 48 DC 0D 1A 2E 00 01 00 00 00 00 00 00 00 00 00 00 00 00 D1 to RF PLM, (Expecting 0 bytes extra back) Pre-Payload ACK:False, NAK is ok:False
      Jan-19 11:33:15 AM Insteon Got Insteon Protocol Engine response from Insteon ID 48.DC.0D, Protocol i2CS
      Jan-19 11:33:15 AM Insteon Received STX 0x50 (Raw Insteon Rec):48 DC 0D 50 03 E6 AA 0D 02
      Jan-19 11:33:15 AM Insteon ..Got RF PLM Response 02 62 48 DC 0D 0A 0D 00 06
      Jan-19 11:33:14 AM Insteon Sending command 02 62 48 DC 0D 0A 0D 00 to RF PLM, (Expecting 0 bytes extra back) Pre-Payload ACK:False, NAK is ok:False
      Jan-19 11:33:14 AM Insteon GetInsteonProtocol for '48.DC.0D'
      Jan-19 11:33:14 AM Insteon Got controller/responder type broadcast for Insteon ID 48.DC.0D of type 022C, Firmware version 44
      Jan-19 11:33:14 AM Insteon Received a Broadcast message from 48.DC.0D: 01 48 DC 0D 02 2C 44 8F 01 72
      Jan-19 11:33:14 AM Insteon Received STX 0x50 (Raw Insteon Rec):48 DC 0D 02 2C 44 8F 01 72
      Jan-19 11:33:14 AM Insteon Received STX 0x50 (Raw Insteon Rec):48 DC 0D 50 03 E6 AA 10 FC
      Jan-19 11:33:14 AM Insteon ..Got RF PLM Response 02 62 48 DC 0D 0A 10 00 06
      Jan-19 11:33:14 AM Insteon Sending command 02 62 48 DC 0D 0A 10 00 to RF PLM, (Expecting 0 bytes extra back) Pre-Payload ACK:False, NAK is ok:False
      Jan-19 11:33:14 AM Insteon Sending Insteon ID Broadcast for '48.DC.0D'
      Jan-19 11:33:13 AM Insteon ..Got RF PLM Response 02 6F 41 A2 01 48 DC 0D 00 00 00 15
      Jan-19 11:33:13 AM Insteon Sending command 02 6F 41 A2 01 48 DC 0D 00 00 00 to RF PLM, (Expecting 0 bytes extra back) Pre-Payload ACK:False, NAK is ok:True
      Jan-19 11:33:13 AM Insteon Calling AddRecord for 48.DC.0D 1 True
      Jan-19 11:33:13 AM Insteon Scheduled polling temporarily stopped.
      Jan-19 11:33:13 AM Insteon Attempting to add Device 48.DC.0D
      Jan-19 11:33:13 AM Insteon In BackgroundUpdate Thread...
      Jan-19 11:33:13 AM Insteon Launching new BackgroundUpdate Thread with job type 20...
      Jan-19 11:33:13 AM Insteon Set add job data : Name:Keypad
      Jan-19 11:33:13 AM Insteon Confirm Add Device Selected
      Jan-19 11:32:39 AM Insteon Manual Add Selected
      Log output for tap-add
      Jan-19 11:38:04 AM Insteon Saved ini file. msecs=166
      Jan-19 11:38:01 AM Insteon BackgroundUpdate Thread Complete...
      Jan-19 11:38:01 AM Insteon ProcessInsteonTrigger Parameters: DeviceID=Interface, Command=9C, Command2=00, Group=1
      Jan-19 11:38:01 AM Insteon ..Got RF PLM Response 02 64 01 00 06
      Jan-19 11:38:01 AM Insteon Sending command 02 64 01 00 to RF PLM, (Expecting 0 bytes extra back) Pre-Payload ACK:False, NAK is ok:False
      Jan-19 11:38:01 AM Insteon Tap-add mode failed to add the device at address 48.DC.0D because: The device properties could not be read. Communication failure. The device was not added.
      Jan-19 11:38:01 AM Insteon Scheduled polling resumed.
      Jan-19 11:38:01 AM Insteon Did not get any Op Flags broadcast for Insteon device 48.DC.0D
      Jan-19 11:38:01 AM Insteon Did not receive a response from Unknown Tap-Added Dual-Band KeypadLinc On/Off 0 (48.DC.0D). Try #5 failed.
      Jan-19 11:37:58 AM Insteon Received STX 0x50 (Raw Insteon Rec):48 DC 0D 50 03 E6 AA 1F FC
      Jan-19 11:37:57 AM Insteon ..Got RF PLM Response 02 62 48 DC 0D 0A 1F 00 06
      Jan-19 11:37:57 AM Insteon Sending command 02 62 48 DC 0D 0A 1F 00 to RF PLM, (Expecting 0 bytes extra back) Pre-Payload ACK:False, NAK is ok:False
      Jan-19 11:37:57 AM Insteon Did not receive a response from Unknown Tap-Added Dual-Band KeypadLinc On/Off 0 (48.DC.0D). Try #4 failed.
      Jan-19 11:37:54 AM Insteon Received STX 0x50 (Raw Insteon Rec):48 DC 0D 50 03 E6 AA 1F FC
      Jan-19 11:37:54 AM Insteon ..Got RF PLM Response 02 62 48 DC 0D 0A 1F 00 06
      Jan-19 11:37:54 AM Insteon Sending command 02 62 48 DC 0D 0A 1F 00 to RF PLM, (Expecting 0 bytes extra back) Pre-Payload ACK:False, NAK is ok:False
      Jan-19 11:37:54 AM Insteon Did not receive a response from Unknown Tap-Added Dual-Band KeypadLinc On/Off 0 (48.DC.0D). Try #3 failed.
      Jan-19 11:37:50 AM Insteon Received STX 0x50 (Raw Insteon Rec):48 DC 0D 50 03 E6 AA 1F FC
      Jan-19 11:37:50 AM Insteon ..Got RF PLM Response 02 62 48 DC 0D 0A 1F 00 06
      Jan-19 11:37:50 AM Insteon Sending command 02 62 48 DC 0D 0A 1F 00 to RF PLM, (Expecting 0 bytes extra back) Pre-Payload ACK:False, NAK is ok:False
      Jan-19 11:37:50 AM Insteon Did not receive a response from Unknown Tap-Added Dual-Band KeypadLinc On/Off 0 (48.DC.0D). Try #2 failed.
      Jan-19 11:37:46 AM Insteon Received STX 0x50 (Raw Insteon Rec):48 DC 0D 50 03 E6 AA 1F FC
      Jan-19 11:37:46 AM Insteon ..Got RF PLM Response 02 62 48 DC 0D 0A 1F 00 06
      Jan-19 11:37:46 AM Insteon Sending command 02 62 48 DC 0D 0A 1F 00 to RF PLM, (Expecting 0 bytes extra back) Pre-Payload ACK:False, NAK is ok:False
      Jan-19 11:37:46 AM Insteon Did not receive a response from Unknown Tap-Added Dual-Band KeypadLinc On/Off 0 (48.DC.0D). Try #1 failed.
      Jan-19 11:37:45 AM Insteon Saved ini file. msecs=165
      Jan-19 11:37:42 AM Insteon Received STX 0x50 (Raw Insteon Rec):48 DC 0D 50 03 E6 AA 1F FC
      Jan-19 11:37:42 AM Insteon ..Got RF PLM Response 02 62 48 DC 0D 0A 1F 00 06
      Jan-19 11:37:42 AM Insteon ..Retry #1 required. Pausing 250ms for RF PLM to clear...
      Jan-19 11:37:42 AM Insteon ..Got NAK from the RF PLM for command
      Jan-19 11:37:42 AM Insteon Sending command 02 62 48 DC 0D 0A 1F 00 to RF PLM, (Expecting 0 bytes extra back) Pre-Payload ACK:False, NAK is ok:False
      Jan-19 11:37:42 AM Insteon Get Device Op Flags for '48.DC.0D'
      Jan-19 11:37:42 AM Insteon Received STX 0x51 (Raw Insteon Rec):48 DC 0D 50 03 E6 15 2E 00 08 01 00 00 20 20 00 00 0F C3 03 00 00 00
      Jan-19 11:37:41 AM Insteon Received a Direct ACK from 48.DC.0D: 48 DC 0D 50 03 E6 2A 2E 00
      Jan-19 11:37:41 AM Insteon Received STX 0x50 (Raw Insteon Rec):48 DC 0D 50 03 E6 2A 2E 00
      Jan-19 11:37:41 AM Insteon ..Got RF PLM Response 02 62 48 DC 0D 1A 2E 00 08 00 00 00 00 00 00 00 00 00 00 00 00 CA 06
      Jan-19 11:37:41 AM Insteon Sending command 02 62 48 DC 0D 1A 2E 00 08 00 00 00 00 00 00 00 00 00 00 00 00 CA to RF PLM, (Expecting 0 bytes extra back) Pre-Payload ACK:False, NAK is ok:False
      Jan-19 11:37:41 AM Insteon Received STX 0x51 (Raw Insteon Rec):48 DC 0D 50 03 E6 15 2E 00 06 01 00 1C 20 20 00 00 0F C3 03 00 00 00
      Jan-19 11:37:40 AM Insteon Received a Direct ACK from 48.DC.0D: 48 DC 0D 50 03 E6 2A 2E 00
      Jan-19 11:37:40 AM Insteon Received STX 0x50 (Raw Insteon Rec):48 DC 0D 50 03 E6 2A 2E 00
      Jan-19 11:37:40 AM Insteon ..Got RF PLM Response 02 62 48 DC 0D 1A 2E 00 06 00 00 00 00 00 00 00 00 00 00 00 00 CC 06
      Jan-19 11:37:40 AM Insteon Sending command 02 62 48 DC 0D 1A 2E 00 06 00 00 00 00 00 00 00 00 00 00 00 00 CC to RF PLM, (Expecting 0 bytes extra back) Pre-Payload ACK:False, NAK is ok:False
      Jan-19 11:37:40 AM Insteon Received STX 0x51 (Raw Insteon Rec):48 DC 0D 50 03 E6 15 2E 00 05 01 00 2C 20 20 1F 00 0F C3 03 00 00 00
      Jan-19 11:37:40 AM Insteon Received a Direct ACK from 48.DC.0D: 48 DC 0D 50 03 E6 2A 2E 00
      Jan-19 11:37:40 AM Insteon Received STX 0x50 (Raw Insteon Rec):48 DC 0D 50 03 E6 2A 2E 00
      Jan-19 11:37:39 AM Insteon ..Got RF PLM Response 02 62 48 DC 0D 1A 2E 00 05 00 00 00 00 00 00 00 00 00 00 00 00 CD 06
      Jan-19 11:37:39 AM Insteon Sending command 02 62 48 DC 0D 1A 2E 00 05 00 00 00 00 00 00 00 00 00 00 00 00 CD to RF PLM, (Expecting 0 bytes extra back) Pre-Payload ACK:False, NAK is ok:False
      Jan-19 11:37:39 AM Insteon Received STX 0x51 (Raw Insteon Rec):48 DC 0D 50 03 E6 11 2E 00 04 01 00 34 20 20 1F 00 0F C3 03 00 00 00
      Jan-19 11:37:39 AM Insteon Received STX 0x50 (Raw Insteon Rec):48 DC 0D 50 03 E6 22 2E 00 Debouncing repeat.
      Jan-19 11:37:38 AM Insteon Received a Direct ACK from 48.DC.0D: 48 DC 0D 50 03 E6 2A 2E 00
      Jan-19 11:37:38 AM Insteon Received STX 0x50 (Raw Insteon Rec):48 DC 0D 50 03 E6 2A 2E 00
      Jan-19 11:37:38 AM Insteon ..Got RF PLM Response 02 62 48 DC 0D 1A 2E 00 04 00 00 00 00 00 00 00 00 00 00 00 00 CE 06
      Jan-19 11:37:38 AM Insteon ..Retry #2 required. Pausing 300ms for RF PLM to clear...
      Jan-19 11:37:38 AM Insteon ..Got NAK from the RF PLM for command
      Jan-19 11:37:37 AM Insteon ..Retry #1 required. Pausing 250ms for RF PLM to clear...
      Jan-19 11:37:37 AM Insteon ..Got NAK from the RF PLM for command
      Jan-19 11:37:37 AM Insteon Received STX 0x51 (Raw Insteon Rec):48 DC 0D 50 03 E6 1A 2E 00 03 01 38 38 20 20 1F FF 0F C3 03 00 00 00 Debouncing repeat.
      Jan-19 11:37:37 AM Insteon Sending command 02 62 48 DC 0D 1A 2E 00 04 00 00 00 00 00 00 00 00 00 00 00 00 CE to RF PLM, (Expecting 0 bytes extra back) Pre-Payload ACK:False, NAK is ok:False
      Jan-19 11:37:37 AM Insteon Received STX 0x51 (Raw Insteon Rec):48 DC 0D 50 03 E6 11 2E 00 03 01 38 38 20 20 1F FF 0F C3 03 00 00 00
      Jan-19 11:37:37 AM Insteon Received a Direct ACK from 48.DC.0D: 48 DC 0D 50 03 E6 2A 2E 00
      Jan-19 11:37:37 AM Insteon Received STX 0x50 (Raw Insteon Rec):48 DC 0D 50 03 E6 2A 2E 00
      Jan-19 11:37:36 AM Insteon ..Got RF PLM Response 02 62 48 DC 0D 1A 2E 00 03 00 00 00 00 00 00 00 00 00 00 00 00 CF 06
      Jan-19 11:37:36 AM Insteon Sending command 02 62 48 DC 0D 1A 2E 00 03 00 00 00 00 00 00 00 00 00 00 00 00 CF to RF PLM, (Expecting 0 bytes extra back) Pre-Payload ACK:False, NAK is ok:False
      Jan-19 11:37:36 AM Insteon Received STX 0x51 (Raw Insteon Rec):48 DC 0D 50 03 E6 15 2E 00 01 01 00 00 20 20 1C FF 0F C3 03 00 00 00
      Jan-19 11:37:36 AM Insteon Received a Direct ACK from 48.DC.0D: 48 DC 0D 50 03 E6 2A 2E 00
      Jan-19 11:37:36 AM Insteon Received STX 0x50 (Raw Insteon Rec):48 DC 0D 50 03 E6 2A 2E 00
      Jan-19 11:37:35 AM Insteon ..Got RF PLM Response 02 62 48 DC 0D 1A 2E 00 01 00 00 00 00 00 00 00 00 00 00 00 00 D1 06
      Jan-19 11:37:35 AM Insteon Sending command 02 62 48 DC 0D 1A 2E 00 01 00 00 00 00 00 00 00 00 00 00 00 00 D1 to RF PLM, (Expecting 0 bytes extra back) Pre-Payload ACK:False, NAK is ok:False
      Jan-19 11:37:35 AM Insteon Got Insteon Protocol Engine response from Insteon ID 48.DC.0D, Protocol i2CS
      Jan-19 11:37:35 AM Insteon Received STX 0x50 (Raw Insteon Rec):48 DC 0D 50 03 E6 AA 0D 02
      Jan-19 11:37:35 AM Insteon ..Got RF PLM Response 02 62 48 DC 0D 0A 0D 00 06
      Jan-19 11:37:35 AM Insteon Sending command 02 62 48 DC 0D 0A 0D 00 to RF PLM, (Expecting 0 bytes extra back) Pre-Payload ACK:False, NAK is ok:False
      Jan-19 11:37:35 AM Insteon GetInsteonProtocol for '48.DC.0D'
      Jan-19 11:37:34 AM Insteon ..Got RF PLM Response 02 6F 41 A2 01 48 DC 0D 00 00 00 15
      Jan-19 11:37:33 AM Insteon Sending command 02 6F 41 A2 01 48 DC 0D 00 00 00 to RF PLM, (Expecting 0 bytes extra back) Pre-Payload ACK:False, NAK is ok:True
      Jan-19 11:37:33 AM Insteon Calling AddRecord for 48.DC.0D 1 True
      Jan-19 11:37:33 AM Insteon Scheduled polling temporarily stopped.
      Jan-19 11:37:33 AM Insteon Attempting to add Device 48.DC.0D
      Jan-19 11:37:33 AM Insteon In BackgroundUpdate Thread...
      Jan-19 11:37:33 AM Insteon Launching new BackgroundUpdate Thread with job type 8...
      Jan-19 11:37:33 AM Insteon Set tap add job data: Name:Tap-Added Dual-Band KeypadLinc On/Off 0 Type:022C Firmware:44
      Jan-19 11:37:33 AM Insteon Considering link complete as a tap-add request from device 48.DC.0D (Dual-Band KeypadLinc On/Off)
      Jan-19 11:37:33 AM Insteon PLM_ProcessInBuffer received STX 0x53 (Link Completed):01 00 48 DC 0D 02 2C 44
      Jan-19 11:37:21 AM Insteon ..Got RF PLM Response 02 64 01 00 06
      Jan-19 11:37:20 AM Insteon Sending command 02 64 01 00 to RF PLM, (Expecting 0 bytes extra back) Pre-Payload ACK:False, NAK is ok:False
      Jan-19 11:37:20 AM Insteon Tap-Add Selected

      Comment


        #4
        The manual add is failing on the last step when the plugin is trying to read the Settings (op flags) from the device.

        the device is responding with the following
        48 DC 0D 50 03 E6 AA 1F FC
        but the plugin is expecting something like

        48 DC 0D 50 03 E6 2x 1F FC
        where x where x can be any hex value

        What value do you have set on the config page for "Maximum Hops"? i think you might have it set for 3. Please try with 4.

        if this is the case, and a bug, i can fix it, but I want to get you up and running for now.
        Last edited by mnsandler; January 19, 2019, 10:28 AM. Reason: changed 1x to 2x
        Mark

        HS3 Pro 4.2.19.5
        Hardware: Insteon Serial PLM | AD2USB for Vista Alarm | HAI Omnistat2 | 1-Wire HA7E | RFXrec433 | Dahua Cameras | LiftMaster Internet Gateway | Tuya Smart Plugs
        Plugins: Insteon (mine) | Vista Alarm (mine) | Omnistat 3 | Ultra1Wire3 | RFXCOM | HS MyQ | BLRadar | BLDenon | Tuya | Jon00 Charting | Jon00 Links
        Platform: Windows Server 2022 Standard, i5-12600K/3.7GHz/10 core, 16GB RAM, 500GB SSD

        Comment


          #5
          Changed max hops to 4 and both devices added without problem (I didn't try tap-add). Thanks for the fast tech support.

          Comment


            #6
            You’re welcome. Can you post the log snippet of the registration. I want to see the difference.

            Glad you got it working.
            Mark

            HS3 Pro 4.2.19.5
            Hardware: Insteon Serial PLM | AD2USB for Vista Alarm | HAI Omnistat2 | 1-Wire HA7E | RFXrec433 | Dahua Cameras | LiftMaster Internet Gateway | Tuya Smart Plugs
            Plugins: Insteon (mine) | Vista Alarm (mine) | Omnistat 3 | Ultra1Wire3 | RFXCOM | HS MyQ | BLRadar | BLDenon | Tuya | Jon00 Charting | Jon00 Links
            Platform: Windows Server 2022 Standard, i5-12600K/3.7GHz/10 core, 16GB RAM, 500GB SSD

            Comment


              #7
              I deleted the device and added it back to generate a detailed log. Attached text file.

              I have one device (Office light) that has consistently poor communication, presumably due to all the electronic devices running off the outlets on the same circuit.
              Attached Files

              Comment


                #8
                Thanks for the log
                Mark

                HS3 Pro 4.2.19.5
                Hardware: Insteon Serial PLM | AD2USB for Vista Alarm | HAI Omnistat2 | 1-Wire HA7E | RFXrec433 | Dahua Cameras | LiftMaster Internet Gateway | Tuya Smart Plugs
                Plugins: Insteon (mine) | Vista Alarm (mine) | Omnistat 3 | Ultra1Wire3 | RFXCOM | HS MyQ | BLRadar | BLDenon | Tuya | Jon00 Charting | Jon00 Links
                Platform: Windows Server 2022 Standard, i5-12600K/3.7GHz/10 core, 16GB RAM, 500GB SSD

                Comment


                  #9
                  Originally posted by dlodge View Post
                  I have one device (Office light) that has consistently poor communication, presumably due to all the electronic devices running off the outlets on the same circuit.
                  Put a FilterLinc on the powerbar that has all the electronics and your comm problem will go away. If your PLM is on that circuit, make sure it stays on the unfiltered side of the FilterLinc. If you have a UPS, make sure it is filtered too because they are a big Insteon signal killer.

                  Adding the FilterLinc will also improve comm on the rest of your system.

                  Comment

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