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    #1

    Cannot to Add Device or Edit Links

    Hi Mark,

    I recently tried to add 2 new devices. Unfortunately, when I entered the address, the system responded in both cases that the device was not added due to a Communication Failure. That is also when I noticed that I have some Link issues with a couple of other devices. One device shows Duplicate Links and the other device includes Links to a Keypad link that is no longer a part of the system. So I tried to edit their links but the system fails every time. I tried to reset and reprogram the Link database but nothing changed.

    I will post the detail log file for your review. Hopefully you will see something in the log.


    Thank you for your help


    Brian
    Tags: None
    #2
    Here is the Log File
    2019-06-27 15:14 Insteon Edit Insteon Device #1 Addr: 10.E7.33, Name:Window, Locationining Room
    2019-06-27 15:14 Insteon Edit Links
    2019-06-27 15:14 Insteon In Edit - Insteon Device #1 Addr: 10.E7.33, Name:Window, Locationining Room
    2019-06-27 15:14 Insteon Delete link requested for link index4 on device 10.E7.33
    2019-06-27 15:14 Insteon Delete link requested for link index3 on device 10.E7.33
    2019-06-27 15:14 Insteon Delete Links Confirmation Selected
    2019-06-27 15:14 Insteon Launching new BackgroundUpdate Thread with job type 7...
    2019-06-27 15:14 Insteon In BackgroundUpdate Thread...
    2019-06-27 15:14 Insteon Deleting link #4 from Insteon device 10.E7.33
    2019-06-27 15:14 Insteon Delete link index:4 @ Memory Address: 0FE7
    2019-06-27 15:14 Insteon Sending command 02 62 10 E7 33 1F 2F 00 00 02 0F E7 08 60 00 00 00 00 00 00 00 00 to RF PLM, (Expecting 0 bytes extra back) Pre-Payload ACK:False, NAK is ok:False
    2019-06-27 15:14 Insteon ..Got junk instead of ACK/NAK for command 02 62 10 E7 33 1F 2F 00 02 0F E7 08 60 00 00 00 00 00 00 00 00 00 06
    2019-06-27 15:14 Insteon ..Retry #1 required. Pausing 250ms for RF PLM to clear...
    2019-06-27 15:14 Insteon ..Got NAK from the RF PLM for command
    2019-06-27 15:14 Insteon ..Retry #2 required. Pausing 300ms for RF PLM to clear...
    2019-06-27 15:14 Insteon ..Got NAK from the RF PLM for command
    2019-06-27 15:14 Insteon **Internal transmit attempt failed for CMD: 33 E3 4C 10 E7 33 1F 2F 00 00 02 0F E7 08 60 00 00 00 00 00 00 00 00
    2019-06-27 15:14 Insteon Sending command 02 62 10 E7 33 1F 2F 00 00 02 0F E7 08 60 00 00 00 00 00 00 00 00 to RF PLM, (Expecting 0 bytes extra back) Pre-Payload ACK:False, NAK is ok:False
    2019-06-27 15:14 Insteon ..Got NAK from the RF PLM for command
    2019-06-27 15:14 Insteon ..Retry #1 required. Pausing 250ms for RF PLM to clear...
    2019-06-27 15:14 Insteon ..Got NAK from the RF PLM for command
    2019-06-27 15:14 Insteon ..Retry #2 required. Pausing 300ms for RF PLM to clear...
    2019-06-27 15:14 Insteon ..Got NAK from the RF PLM for command
    2019-06-27 15:14 Insteon **Internal transmit attempt failed for CMD: 33 E3 4C 10 E7 33 1F 2F 00 00 02 0F E7 08 60 00 00 00 00 00 00 00 00
    2019-06-27 15:14 Insteon Sending command 02 62 10 E7 33 1F 2F 00 00 02 0F E7 08 60 00 00 00 00 00 00 00 00 to RF PLM, (Expecting 0 bytes extra back) Pre-Payload ACK:False, NAK is ok:False
    2019-06-27 15:14 Insteon PLMBuffer_Clean - Cleared 0F E7 to locate next possible STX
    2019-06-27 15:14 Insteon ..Got junk instead of ACK/NAK for command 02 62 10 33 1F 2F 00 00 02
    2019-06-27 15:14 Insteon PLMBuffer_Clean - Cleared 00 00 15 to locate next possible STX
    2019-06-27 15:14 Insteon ..Retry #1 required. Pausing 250ms for RF PLM to clear...
    2019-06-27 15:14 Insteon PLMBuffer_Clean - Cleared 0F E7 to locate next possible STX
    2019-06-27 15:14 Insteon ..Got junk instead of ACK/NAK for command 02 62 10 E7 33 2F 00 00 02
    2019-06-27 15:14 Insteon PLMBuffer_Clean - Cleared 00 00 15 to locate next possible STX
    2019-06-27 15:14 Insteon ..Retry #2 required. Pausing 300ms for RF PLM to clear...
    2019-06-27 15:14 Insteon ..Got junk instead of ACK/NAK for command 02 62 10 E7 33 1F 2F 00 00 0F E7 08 60 00 00 00 00 00 00 00 00 00 06
    2019-06-27 15:14 Insteon **Internal transmit attempt failed for CMD: 33 E3 4C 10 E7 33 1F 2F 00 00 02 0F E7 08 60 00 00 00 00 00 00 00 00
    2019-06-27 15:14 Insteon Sending command 02 62 10 E7 33 1F 2F 00 00 02 0F E7 08 60 00 00 00 00 00 00 00 00 to RF PLM, (Expecting 0 bytes extra back) Pre-Payload ACK:False, NAK is ok:False
    2019-06-27 15:14 Insteon ..Got NAK from the RF PLM for command
    2019-06-27 15:14 Insteon ..Retry #1 required. Pausing 250ms for RF PLM to clear...
    2019-06-27 15:14 Insteon ..Got NAK from the RF PLM for command
    2019-06-27 15:14 Insteon ..Retry #2 required. Pausing 300ms for RF PLM to clear...
    2019-06-27 15:14 Insteon ..Got NAK from the RF PLM for command
    2019-06-27 15:14 Insteon **Internal transmit attempt failed for CMD: 33 E3 4C 10 E7 33 1F 2F 00 00 02 0F E7 08 60 00 00 00 00 00 00 00 00
    2019-06-27 15:14 Insteon Sending command 02 62 10 E7 33 1F 2F 00 00 02 0F E7 08 60 00 00 00 00 00 00 00 00 to RF PLM, (Expecting 0 bytes extra back) Pre-Payload ACK:False, NAK is ok:False
    2019-06-27 15:14 Insteon ..Got NAK from the RF PLM for command
    2019-06-27 15:14 Insteon ..Retry #1 required. Pausing 250ms for RF PLM to clear...
    2019-06-27 15:14 Insteon ..Got NAK from the RF PLM for command
    2019-06-27 15:14 Insteon ..Retry #2 required. Pausing 300ms for RF PLM to clear...
    2019-06-27 15:14 Insteon ..Got junk instead of ACK/NAK for command 02 62 10 E7 33 1F 2F 00 0F E7 08 60 00 00 00 00 00 00 00 00 00 00 06
    2019-06-27 15:14 Insteon **Internal transmit attempt failed for CMD: 33 E3 4C 10 E7 33 1F 2F 00 00 02 0F E7 08 60 00 00 00 00 00 00 00 00
    2019-06-27 15:14 Insteon Transmit failed to device Dining Room Window (10.E7.33) for cmd 33 E3 4C 10 E7 33 1F 2F 00 00 02 0F E7 08 60 00 00 00 00 00 00 00 00 after 5 tries.
    2019-06-27 15:14 Insteon Deleting link #3 from Insteon device 10.E7.33
    2019-06-27 15:14 Insteon Delete link index:3 @ Memory Address: 0FEF
    2019-06-27 15:14 Insteon Sending command 02 62 10 E7 33 1F 2F 00 00 02 0F EF 08 22 00 00 00 00 00 00 00 00 to RF PLM, (Expecting 0 bytes extra back) Pre-Payload ACK:False, NAK is ok:False
    2019-06-27 15:14 Insteon ..Got NAK from the RF PLM for command
    2019-06-27 15:14 Insteon ..Retry #1 required. Pausing 250ms for RF PLM to clear...
    2019-06-27 15:15 Insteon ..Got NAK from the RF PLM for command
    2019-06-27 15:15 Insteon ..Retry #2 required. Pausing 300ms for RF PLM to clear...
    2019-06-27 15:15 Insteon ..Got NAK from the RF PLM for command
    2019-06-27 15:15 Insteon **Internal transmit attempt failed for CMD: 33 E3 4C 10 E7 33 1F 2F 00 00 02 0F EF 08 22 00 00 00 00 00 00 00 00
    2019-06-27 15:15 Insteon Sending command 02 62 10 E7 33 1F 2F 00 00 02 0F EF 08 22 00 00 00 00 00 00 00 00 to RF PLM, (Expecting 0 bytes extra back) Pre-Payload ACK:False, NAK is ok:False
    2019-06-27 15:15 Insteon ..Got NAK from the RF PLM for command
    2019-06-27 15:15 Insteon ..Retry #1 required. Pausing 250ms for RF PLM to clear...
    2019-06-27 15:15 Insteon ..Got NAK from the RF PLM for command
    2019-06-27 15:15 Insteon ..Retry #2 required. Pausing 300ms for RF PLM to clear...
    2019-06-27 15:15 Insteon ..Got junk instead of ACK/NAK for command 02 62 10 33 1F 2F 00 00 02
    2019-06-27 15:15 Insteon PLMBuffer_Clean - Cleared 0F EF 08 22 00 00 00 00 00 00 00 00 00 15 to locate next possible STX
    2019-06-27 15:15 Insteon **Internal transmit attempt failed for CMD: 33 E3 4C 10 E7 33 1F 2F 00 00 02 0F EF 08 22 00 00 00 00 00 00 00 00
    2019-06-27 15:15 Insteon Sending command 02 62 10 E7 33 1F 2F 00 00 02 0F EF 08 22 00 00 00 00 00 00 00 00 to RF PLM, (Expecting 0 bytes extra back) Pre-Payload ACK:False, NAK is ok:False
    2019-06-27 15:15 Insteon ..Got NAK from the RF PLM for command
    2019-06-27 15:15 Insteon ..Retry #1 required. Pausing 250ms for RF PLM to clear...
    2019-06-27 15:15 Insteon ..Got junk instead of ACK/NAK for command 02 62 10 E7 1F 2F 00 00 02
    2019-06-27 15:15 Insteon ..Retry #2 required. Pausing 300ms for RF PLM to clear...
    2019-06-27 15:15 Insteon PLMBuffer_Clean - Cleared 0F EF 08 22 00 00 00 00 00 00 00 00 00 15 to locate next possible STX
    2019-06-27 15:15 Insteon PLMBuffer_Clean - Cleared EF 08 22 00 00 00 00 00 00 00 00 00 00 15 to locate next possible STX
    2019-06-27 15:15 Insteon ..Got junk instead of ACK/NAK for command 02 62 33 1F 2F 00 00 02 0F
    2019-06-27 15:15 Insteon **Internal transmit attempt failed for CMD: 33 E3 4C 10 E7 33 1F 2F 00 00 02 0F EF 08 22 00 00 00 00 00 00 00 00
    2019-06-27 15:15 Insteon Sending command 02 62 10 E7 33 1F 2F 00 00 02 0F EF 08 22 00 00 00 00 00 00 00 00 to RF PLM, (Expecting 0 bytes extra back) Pre-Payload ACK:False, NAK is ok:False
    2019-06-27 15:15 Insteon ..Got junk instead of ACK/NAK for command 02 62 10 E7 33 1F 00 02 0F EF 08 22 00 00 00 00 00 00 00 00 00 00 06
    2019-06-27 15:15 Insteon ..Retry #1 required. Pausing 250ms for RF PLM to clear...
    2019-06-27 15:15 Insteon ..Got NAK from the RF PLM for command
    2019-06-27 15:15 Insteon ..Retry #2 required. Pausing 300ms for RF PLM to clear...
    2019-06-27 15:15 Insteon ..Got NAK from the RF PLM for command
    2019-06-27 15:15 Insteon **Internal transmit attempt failed for CMD: 33 E3 4C 10 E7 33 1F 2F 00 00 02 0F EF 08 22 00 00 00 00 00 00 00 00
    2019-06-27 15:15 Insteon Sending command 02 62 10 E7 33 1F 2F 00 00 02 0F EF 08 22 00 00 00 00 00 00 00 00 to RF PLM, (Expecting 0 bytes extra back) Pre-Payload ACK:False, NAK is ok:False
    2019-06-27 15:15 Insteon ..Got NAK from the RF PLM for command
    2019-06-27 15:15 Insteon ..Retry #1 required. Pausing 250ms for RF PLM to clear...
    2019-06-27 15:15 Insteon ..Got NAK from the RF PLM for command
    2019-06-27 15:15 Insteon ..Retry #2 required. Pausing 300ms for RF PLM to clear...
    2019-06-27 15:15 Insteon ..Got NAK from the RF PLM for command
    2019-06-27 15:15 Insteon The RF PLM has failed to transmit the last 10 commands.
    2019-06-27 15:15 Insteon **Internal transmit attempt failed for CMD: 33 E3 4C 10 E7 33 1F 2F 00 00 02 0F EF 08 22 00 00 00 00 00 00 00 00
    2019-06-27 15:15 Insteon Transmit failed to device Dining Room Window (10.E7.33) for cmd 33 E3 4C 10 E7 33 1F 2F 00 00 02 0F EF 08 22 00 00 00 00 00 00 00 00 after 5 tries.
    2019-06-27 15:15 Insteon Attempting to update the status for Dining Room Window (10.E7.33)
    2019-06-27 15:15 Insteon Sending command 02 62 10 E7 33 0F 19 00 to RF PLM, (Expecting 0 bytes extra back) Pre-Payload ACK:False, NAK is ok:False
    2019-06-27 15:15 Insteon Interface_TrapError called from SendHex
    2019-06-27 15:15 Insteon Warning! Communications lost. Attempting to restart the port...
    2019-06-27 15:15 Insteon ProcessInsteonTrigger Parameters: DeviceID=Interface, Command=9A, Command2=00, Group=1
    2019-06-27 15:15 Insteon Scheduled polling temporarily stopped.
    2019-06-27 15:15 Insteon Attempting to restart the port and Interface...
    2019-06-27 15:15 Insteon ..did not receive a response from the RF PLM
    2019-06-27 15:15 Insteon ..Retry #1 required. Pausing 250ms for RF PLM to clear...
    2019-06-27 15:15 Insteon Port.SendHex Error: Object reference not set to an instance of an object.
    2019-06-27 15:15 Insteon **Internal transmit attempt failed for CMD: 00 00 00 10 E7 33 0F 19 00
    2019-06-27 15:15 Insteon **Internal transmit attempt failed for CMD: 00 00 00 10 E7 33 0F 19 00
    2019-06-27 15:15 Insteon **Internal transmit attempt failed for CMD: 00 00 00 10 E7 33 0F 19 00
    2019-06-27 15:15 Insteon **Internal transmit attempt failed for CMD: 00 00 00 10 E7 33 0F 19 00
    2019-06-27 15:15 Insteon **Internal transmit attempt failed for CMD: 00 00 00 10 E7 33 0F 19 00
    2019-06-27 15:15 Insteon Transmit failed to device Dining Room Window (10.E7.33) for cmd 00 00 00 10 E7 33 0F 19 00 after 5 tries.
    2019-06-27 15:15 Insteon Did not get any status response from 10.E7.33 after 5 tries. No change to database delta value.
    2019-06-27 15:15 Insteon ProcessInsteonTrigger Parameters: DeviceID=Interface, Command=9C, Command2=00, Group=1
    2019-06-27 15:15 Insteon BackgroundUpdate Thread Complete...
    2019-06-27 15:15 Insteon In Edit - Insteon Device #1 Addr: 10.E7.33, Name:Window, Locationining Room
    2019-06-27 15:15 Insteon Saving comm stats...
    2019-06-27 15:15 Insteon ..finished saving comm stats.
    2019-06-27 15:15 Insteon Initializing Interface...
    2019-06-27 15:15 Insteon In PLMBuffer_ProcessBufferThread
    2019-06-27 15:15 Insteon Sending command 02 60 to Interface, (Expecting 6 bytes extra back) Pre-Payload ACK:False, NAK is ok:False
    2019-06-27 15:15 Insteon Saved ini file. msecs=5
    2019-06-27 15:15 Insteon ..Got Interface Response 02 60 33 E3 4C 03 15 9E 06
    2019-06-27 15:15 Insteon Sending command 02 60 to Interface, (Expecting 6 bytes extra back) Pre-Payload ACK:False, NAK is ok:False
    2019-06-27 15:15 Insteon ..Got Interface Response 02 60 33 E3 4C 03 15 9E 06
    2019-06-27 15:15 Insteon RF PLM contacted on COM3 with an Insteon address of 33.E3.4C and firmware version 9E
    2019-06-27 15:15 Insteon Sending command 02 6B 48 to RF PLM, (Expecting 0 bytes extra back) Pre-Payload ACK:False, NAK is ok:False
    2019-06-27 15:15 Insteon ..Got RF PLM Response 02 6B 48 06
    2019-06-27 15:15 Insteon Interface successfully restarted.
    2019-06-27 15:15 Insteon ProcessInsteonTrigger Parameters: DeviceID=Interface, Command=9B, Command2=00, Group=1
    2019-06-27 15:15 Insteon Scheduled polling resumed.

    Comment

      #3
      looks like the plm is causing the problem. please power cycle the plm and try again

      ..Got NAK from the RF PLM for command
      Mark

      HS3 Pro 4.2.19.5
      Hardware: Insteon Serial PLM | AD2USB for Vista Alarm | HAI Omnistat2 | 1-Wire HA7E | RFXrec433 | Dahua Cameras | LiftMaster Internet Gateway | Tuya Smart Plugs
      Plugins: Insteon (mine) | Vista Alarm (mine) | Omnistat 3 | Ultra1Wire3 | RFXCOM | HS MyQ | BLRadar | BLDenon | Tuya | Jon00 Charting | Jon00 Links
      Platform: Windows Server 2022 Standard, i5-12600K/3.7GHz/10 core, 16GB RAM, 500GB SSD

      Comment

        #4
        Thank you for getting back to me... Just to confirm, Power Cycle the PLM means that I pull the unit out of the wall, wait about a minute and then press the button on the side while I plug it back into the receptacle. Is that correct??

        Comment

          #5
          1. stop the plugin
          2. unplug the plm
          3, wait a minute
          4. plug the plm back in
          5. restart the plugin

          do not press the set btn on the plm, that will reset the database; we dont need that right now
          Mark

          HS3 Pro 4.2.19.5
          Hardware: Insteon Serial PLM | AD2USB for Vista Alarm | HAI Omnistat2 | 1-Wire HA7E | RFXrec433 | Dahua Cameras | LiftMaster Internet Gateway | Tuya Smart Plugs
          Plugins: Insteon (mine) | Vista Alarm (mine) | Omnistat 3 | Ultra1Wire3 | RFXCOM | HS MyQ | BLRadar | BLDenon | Tuya | Jon00 Charting | Jon00 Links
          Platform: Windows Server 2022 Standard, i5-12600K/3.7GHz/10 core, 16GB RAM, 500GB SSD

          Comment

            #6
            Mark, I power cycled the PLM and tried to delete one of the duplicate links. Only you know how to decypher the log file. Bottom line, i could not delete he link and the log file appeared to show the same results.

            What do you suggest?

            Comment

              #7
              Mark,.... do you think that I should repeat the Power Cycle but this time hold the button down to force the unit to do a total refresh??

              Comment

                #8
                if the basic power cycle didn't help, then you can do what you suggested above but you will need to run the update interface database function to reprogram the links. Or you can try the reset and reprogram function from the config page which does both for you
                Mark

                HS3 Pro 4.2.19.5
                Hardware: Insteon Serial PLM | AD2USB for Vista Alarm | HAI Omnistat2 | 1-Wire HA7E | RFXrec433 | Dahua Cameras | LiftMaster Internet Gateway | Tuya Smart Plugs
                Plugins: Insteon (mine) | Vista Alarm (mine) | Omnistat 3 | Ultra1Wire3 | RFXCOM | HS MyQ | BLRadar | BLDenon | Tuya | Jon00 Charting | Jon00 Links
                Platform: Windows Server 2022 Standard, i5-12600K/3.7GHz/10 core, 16GB RAM, 500GB SSD

                Comment

                  #9
                  Mark

                  i did the power cycle as per Post #7 and then ran a Reset & Reprogram function. System ran for a few seconds and then responded that the PLM did not Reset properly.

                  Not sure where to go from here but I suspect that PLM is toast. What do you think?

                  Comment

                    #10
                    try this...

                    stop the plugin

                    manually do a factory reset on the plm (follow the procedure in the manual). this is the process that includes holding the set btn in while plugging it back in. you need to check on the timing.

                    restart plugin

                    then run the update interface database routine from the config page to reprogram the plm


                    lets see how that goes
                    Mark

                    HS3 Pro 4.2.19.5
                    Hardware: Insteon Serial PLM | AD2USB for Vista Alarm | HAI Omnistat2 | 1-Wire HA7E | RFXrec433 | Dahua Cameras | LiftMaster Internet Gateway | Tuya Smart Plugs
                    Plugins: Insteon (mine) | Vista Alarm (mine) | Omnistat 3 | Ultra1Wire3 | RFXCOM | HS MyQ | BLRadar | BLDenon | Tuya | Jon00 Charting | Jon00 Links
                    Platform: Windows Server 2022 Standard, i5-12600K/3.7GHz/10 core, 16GB RAM, 500GB SSD

                    Comment

                      #11
                      Hi.... it took some playing around but I got it..... I can add new devices again. Still could not delete errant links but by forcing the system to reprogram the device, I was able to get rid of the duplicate links.

                      Something still seems not quite right but I need to do some more testing before I put my finger on it.. For some reason, the System Configuration screen told me that it could not communicate with the PLM. After I shut everything down and restarted then all was well again. Hope that makes sense to you. If not then we can pick that on up later if it becomes an ongoing problem.

                      Thank you for your help.

                      Comment

                        #12
                        check to see if the insteon id of the plm on the bottom matches what the plugin reports, and what is in the insteon.ini
                        Mark

                        HS3 Pro 4.2.19.5
                        Hardware: Insteon Serial PLM | AD2USB for Vista Alarm | HAI Omnistat2 | 1-Wire HA7E | RFXrec433 | Dahua Cameras | LiftMaster Internet Gateway | Tuya Smart Plugs
                        Plugins: Insteon (mine) | Vista Alarm (mine) | Omnistat 3 | Ultra1Wire3 | RFXCOM | HS MyQ | BLRadar | BLDenon | Tuya | Jon00 Charting | Jon00 Links
                        Platform: Windows Server 2022 Standard, i5-12600K/3.7GHz/10 core, 16GB RAM, 500GB SSD

                        Comment

                          #13
                          Hi Mark,

                          wanted to thank you for your help. The PLM continued to act very erratically and when I looked at the detail log, it was constantly resetting itself. Furthermore, I still could not add any new devices. I have ordered and swapped the PLM and now everything is working as expected. Looks like that old PLM (which had been in service since 2015) was the source of the problems.

                          Comment

                            #14
                            thanks for reporting back. glad you are back up and running. I really wish insteon would make these devices more reliable
                            Mark

                            HS3 Pro 4.2.19.5
                            Hardware: Insteon Serial PLM | AD2USB for Vista Alarm | HAI Omnistat2 | 1-Wire HA7E | RFXrec433 | Dahua Cameras | LiftMaster Internet Gateway | Tuya Smart Plugs
                            Plugins: Insteon (mine) | Vista Alarm (mine) | Omnistat 3 | Ultra1Wire3 | RFXCOM | HS MyQ | BLRadar | BLDenon | Tuya | Jon00 Charting | Jon00 Links
                            Platform: Windows Server 2022 Standard, i5-12600K/3.7GHz/10 core, 16GB RAM, 500GB SSD

                            Comment

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