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  • Insteon no longer able to communicate with Hub

    Hi, I've been running HS3 with the plug-in for a few years. I recently bought a new one as the older unit failed. I was able to get it up and running pretty quickly. Shortly after, I recently migrated HS to a new Host, and have been unable to get it to connect ever since. I get the message ** Unable to communicate with the Insteon powerline interface *** and the plug-in itself is giving me the "check the interface..." message. I am able to connect to the HUBs port via a browser, even from the new Host. The log doesn't seem to be telling me much, as just seeing...

    --------*Initialization Log*--------------
    10/17/2019 7:58:15 AM - Host System: 192.168.1.15 (vMS1) 3.0.0.548
    10/17/2019 7:58:15 AM - Plugin HSPI_Insteon.exe version: 3.0.7.1
    10/17/2019 7:58:15 AM - Insteon Support library (Insteon.dll) version: 1.0.7.1
    10/17/2019 7:58:15 AM - RegisterCallback Completed
    10/17/2019 7:58:15 AM - Enter InitIO
    10/17/2019 7:58:15 AM - Enter InitPlugin
    10/17/2019 7:58:15 AM - Global initialization of plug-in required, starting up.
    10/17/2019 7:58:15 AM - In ProcessRawReceiveThread
    10/17/2019 7:58:15 AM - Initializing Insteon hardware interface...
    10/17/2019 7:58:15 AM - Initializing Interface...
    10/17/2019 7:58:15 AM - In PLMBuffer_ProcessBufferThread
    10/17/2019 7:58:15 AM - Sending command 02 60 to Interface, (Expecting 6 bytes extra back) Pre-Payload ACK:False, NAK is ok:False
    10/17/2019 7:58:15 AM - Sending http://192.168.1.35:25105/1?XB=M=1
    10/17/2019 7:58:15 AM - Sending http://192.168.1.35:25105/3?0260=I=3
    10/17/2019 7:58:18 AM - ..did not receive a response from the Interface
    10/17/2019 7:58:18 AM - ..Retry #1 required. Pausing 250ms for Interface to clear...
    10/17/2019 7:58:19 AM - Sending http://192.168.1.35:25105/3?0260=I=3
    10/17/2019 7:58:22 AM - ..did not receive a response from the Interface
    10/17/2019 7:58:22 AM - ..Retry #2 required. Pausing 300ms for Interface to clear...
    10/17/2019 7:58:22 AM - Sending http://192.168.1.35:25105/3?0260=I=3
    10/17/2019 7:58:25 AM - ..did not receive a response from the Interface
    10/17/2019 7:58:25 AM - Insteon hardware interface initialization failed.
    10/17/2019 7:58:25 AM - Exit InitIO

    -----------*Pre-Error Log*----------------
    10/17/2019 7:58:25 AM - Could not contact Interface on 192.168.1.35:25105
    10/17/2019 7:58:36 AM - Warning: Unable to connect to the remote server
    10/17/2019 7:58:36 AM - You need to set the Interface Port on the Config page, and then restart HS.
    10/17/2019 7:58:44 AM - Saved ini file. msecs=15
    10/17/2019 7:58:55 AM - Submit Changes Selected
    10/17/2019 7:58:55 AM - Scheduled polling enabled.
    10/17/2019 7:58:58 AM - Warning: Unable to connect to the remote server
    10/17/2019 7:58:58 AM - You need to set the Interface Port on the Config page, and then restart HS.
    10/17/2019 7:58:59 AM - Saved ini file. msecs=0
    10/17/2019 7:59:19 AM - Warning: Unable to connect to the remote server
    10/17/2019 7:59:19 AM - You need to set the Interface Port on the Config page, and then restart HS.
    10/17/2019 7:59:36 AM - Unable to connect to the remote server
    10/17/2019 8:02:40 AM - Saved ini file. msecs=0
    10/17/2019 8:03:15 AM - Saving comm stats...
    10/17/2019 8:03:15 AM - ..finished saving comm stats.
    10/17/2019 8:03:43 AM - Saved ini file. msecs=15


    anything I'm missing or ideas? I did backup and restore HS to migrate the configuration, so unsure if that might have done something?

    thanks!

  • #2
    The IP of your Insteon interface changed....

    they are set to DHCP and theres' no way to set a fixed IP, the only way to make it not change is to go in the router and make the device a fixed IP

    Comment


    • #3
      mike2016 thanks Mike, the IP of the hub is the same. I have a MaC reservation for it in DHCP server. IP is 192.168.1.35. I can connect to the same IP : Port from a browser.
      Last edited by maleb; October 23rd, 2019, 07:29 AM. Reason: Made unwanted emoji, now I can't figure out how to remove it. LoL

      Comment


      • #4
        did you enter the username/pswd into the plugin config page

        also, can you confirm the firmware version of the hub via the browser
        Mark

        HS3 Pro 3.0.0.435
        Hardware: Insteon Serial PLM | AD2USB for Vista Alarm | HAI Omnistat2 | 1-Wire HA7E | RFXrec433 | Dahua Cameras | LiftMaster Internet Gateway
        Plugins: Insteon (mine) | Vista Alarm (mine) | Omnistat 3 (by Kirby) | Ultra1Wire3 | RFXCOM | NetCAM | MyQ | BLRadar | BLDenon | Jon00 Charting
        Platform: HP h8-1360t, Windows Server 2012 R2, i7-3.4GHz, 16GB memory

        Comment


        • #5
          mnsandler Yes, and triple checked by copy and pasting the text from what I used to login directly to the hub.

          From the browser: Firmware:1018 Build Aug 16 2019 15:58:42

          Comment


          • #6
            Originally posted by maleb View Post
            mnsandler Yes, and triple checked by copy and pasting the text from what I used to login directly to the hub.

            From the browser: Firmware:1018 Build Aug 16 2019 15:58:42
            that looks fine. can you do a factory reset on the hub and try again

            if that works, just use the update interface database on config page to reprogram the hub
            Mark

            HS3 Pro 3.0.0.435
            Hardware: Insteon Serial PLM | AD2USB for Vista Alarm | HAI Omnistat2 | 1-Wire HA7E | RFXrec433 | Dahua Cameras | LiftMaster Internet Gateway
            Plugins: Insteon (mine) | Vista Alarm (mine) | Omnistat 3 (by Kirby) | Ultra1Wire3 | RFXCOM | NetCAM | MyQ | BLRadar | BLDenon | Jon00 Charting
            Platform: HP h8-1360t, Windows Server 2012 R2, i7-3.4GHz, 16GB memory

            Comment


            • #7
              mnsandler Hi Mark, didn't work. Any other thoughts? Again, everything was working just fine until I moved HS3 to a new host and restored the config. I could reinstall everything I guess, but kinda a pain.

              Comment


              • #8
                Originally posted by maleb View Post
                mnsandler Hi Mark, didn't work. Any other thoughts? Again, everything was working just fine until I moved HS3 to a new host and restored the config. I could reinstall everything I guess, but kinda a pain.
                what's different about the new hs server?
                Mark

                HS3 Pro 3.0.0.435
                Hardware: Insteon Serial PLM | AD2USB for Vista Alarm | HAI Omnistat2 | 1-Wire HA7E | RFXrec433 | Dahua Cameras | LiftMaster Internet Gateway
                Plugins: Insteon (mine) | Vista Alarm (mine) | Omnistat 3 (by Kirby) | Ultra1Wire3 | RFXCOM | NetCAM | MyQ | BLRadar | BLDenon | Jon00 Charting
                Platform: HP h8-1360t, Windows Server 2012 R2, i7-3.4GHz, 16GB memory

                Comment


                • #9
                  It's running on a Server 2019 VM vs running on a Server 2012R2 host. i verified it wasn't a server FW issue.

                  Comment


                  • #10
                    do you think it could be firewall issue? is the new VM offsite?
                    Mark

                    HS3 Pro 3.0.0.435
                    Hardware: Insteon Serial PLM | AD2USB for Vista Alarm | HAI Omnistat2 | 1-Wire HA7E | RFXrec433 | Dahua Cameras | LiftMaster Internet Gateway
                    Plugins: Insteon (mine) | Vista Alarm (mine) | Omnistat 3 (by Kirby) | Ultra1Wire3 | RFXCOM | NetCAM | MyQ | BLRadar | BLDenon | Jon00 Charting
                    Platform: HP h8-1360t, Windows Server 2012 R2, i7-3.4GHz, 16GB memory

                    Comment


                    • #11
                      mnsandler No, it's all on a local subnet and I disabled the server FW. Also, went in and made rules. As I mentioned earlier, I can connect to the HUB from a browser on that same VM.

                      Comment


                      • #12
                        can you post a screen shot of the plugin config page
                        Mark

                        HS3 Pro 3.0.0.435
                        Hardware: Insteon Serial PLM | AD2USB for Vista Alarm | HAI Omnistat2 | 1-Wire HA7E | RFXrec433 | Dahua Cameras | LiftMaster Internet Gateway
                        Plugins: Insteon (mine) | Vista Alarm (mine) | Omnistat 3 (by Kirby) | Ultra1Wire3 | RFXCOM | NetCAM | MyQ | BLRadar | BLDenon | Jon00 Charting
                        Platform: HP h8-1360t, Windows Server 2012 R2, i7-3.4GHz, 16GB memory

                        Comment


                        • #13
                          Looks like the Hub was updated on Aug 16. Perhaps something with that? I went ahead and stood up a whole new instance of HS3 w/ the plug-in and same issue.


                          Click image for larger version

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                          Comment


                          • #14
                            is 'user' really the correct value? all of my hubs have a username of 'admin'.
                            Mark

                            HS3 Pro 3.0.0.435
                            Hardware: Insteon Serial PLM | AD2USB for Vista Alarm | HAI Omnistat2 | 1-Wire HA7E | RFXrec433 | Dahua Cameras | LiftMaster Internet Gateway
                            Plugins: Insteon (mine) | Vista Alarm (mine) | Omnistat 3 (by Kirby) | Ultra1Wire3 | RFXCOM | NetCAM | MyQ | BLRadar | BLDenon | Jon00 Charting
                            Platform: HP h8-1360t, Windows Server 2012 R2, i7-3.4GHz, 16GB memory

                            Comment


                            • #15
                              no, it's another account. I just typed in 'User' to ofuscate my real account name a bit. However, the 'real account' is the same as what I log directly into the Hub from a browser with. I've check that multiple times overs.

                              Comment

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