Help with unexpected Dim values

[Michel]

Hi Mark,

Looking for your input before concluding to a defective device.

I have one Dimmer that always had very good communication (100% (13 failed out of 14915 cmds) 15186 1 1 Excellent)

Lately, without being 100% certain that it coincide with my upgrade to 3.0.7.1, this dimmer started to act strangely.

• Many times a day an Event sends a 50% Dim command.
• The Dimmer goes to 50% as expected.
• After between a few millisecond and 3-5 seconds it will frequently but not always go to one of the following levels : 0% (of Off. Need to confirm this one), 26%, 56%, 76%
• The last command in the log for this device will be the requested 50% (Normal logging)
• If I poll the device, the actual (26%, 56%, 76%) value will be reflected. (Still working on catching the 0% of Off one.)

I had devices failed on me in since their inception but it was almost always the paddle action on completely die. This time, it is almost like if there was a phantom command being received either by the Plug-in of the PLM. But strangely it is only affecting this device.

Do you quickly think of something I could verify avoiding me to come-up with the a wrong failure conclusion? Corruption of some-kind. I tried to Factory reset the device and reprogrammed it with no luck.

Thanks.

[mnsandler]

Enable detailed logging in the plugin and see if there are any other inbound messages related to the device. Otherwise i can't think of anything else to check.

[Michel]

Enable detailed logging in the plugin and see if there are any other inbound messages related to the device. Otherwise i can't think of anything else to check.

Thanks for the hint. All transmissions (At least the portion I can understand) seems in line with what my events are asking so I can fairly conclude to a switch defect of some-kind.

[Burrington]

What type of dimmer is it?