Error downloading package hspi_insteon.exe

[CONXCORP]

I'm running HS3 Pro (details below).

HomeSeer Version:	HS3 Pro Edition 3.0.0.435 (Windows)
HomeSeer:	Is Registered
Operating System:	Microsoft Windows XP Professional - Work Station
OS Version:	5.1.2600 Service Pack: 3.0

Within the HS3 GUI, when I navigate to Plug-Ins/Manage/Lighting & Primary Technology and select Insteon Plug-in v 3.0.7.1 and then select "download and install" I get an error saving the file. The errors also register in the log as follows:

Mar-29 12:26:05 PM

Updater

Error saving the downloaded file: error

Mar-29 12:26:05 PM

Updater

Error downloading package hspi_insteon.exe:The underlying connection was closed: Could not establish trust relationship for the SSL/TLS secure channel.

Mar-29 12:26:02 PM

Updater

Downloading update: Insteon

Mar-29 12:26:02 PM

Updater

Starting download of updates

I am trying to install the plugin so that I can use a PowerLinc Modem (#2413U) to control several Insteon light switches. Any ideas why I am getting this error and what the workaround us?

Also running on the network are UPB devices. As a second issue/topic; are there any issues running Insteon and UPB devices on the same network?

Thanks, Jason.

[mnsandler]

Hello, and welcome to the Insteon forum

I wander if the Updater is having issues. Can you try the insteon beta version just as a download/install test? Look in the Beta section at the bottom of the updater

[CONXCORP]

Hi Mark, tried that and received the same error. I copied the log below.

Mar-29 9:33:59 PM

Updater

Error saving the downloaded file: error

Mar-29 9:33:59 PM

Updater

Error downloading package HSPI_Insteon.exe:The underlying connection was closed: Could not establish trust relationship for the SSL/TLS secure channel.

Mar-29 9:33:47 PM

Updater

Downloading update: Insteon

Mar-29 9:33:47 PM

Updater

Starting download of updates

[mnsandler]

would you mind sending this Updater error to HST and see what they say? I haven't changed anything on the prod release updater files; it should work

[Dom]

Hello, I'm having a similar problem with zwave plugin. I tried to update the plugin and I'm getting the same error message:
Error saving the downloaded file: error
with the following error at the top of the package list pane:
ERROR: The underlying connection was closed: An unexpected error occurred on a send.

And from the log:

Sep-13 17:32:10

Updater

Error saving the downloaded file: error

Sep-13 17:32:10

Updater

Error downloading package HSPI_ZWave.exe:The underlying connection was closed: An unexpected error occurred on a send.

I tried another plugin and got the same error.

Current Date/Time: 9/13/2020 5:32:37 PM
HomeSeer Version: HS3 Pro Edition 3.0.0.548
Operating System: Microsoft Windows XP Professional - Work Station
System Uptime: 0 Days 0 Hours 19 Minutes 27 Seconds
IP Address: 192.168.0.106
Number of Devices: 212
Number of Events: 141
Available Threads: 200
HSTouch Enabled: True
Event Threads: 0
Event Trigger Eval Queue: 0
Event Trigger Priority Eval Queue: 0
Device Exec Queue: 0
HSTouch Event Queue: 0
Email Send Queue: 0
Anti Virus Installed:
In Virtual Machine: No MFG: phoenixaward
Enabled Plug-Ins
2.0.11.0: BLAB8SS
2.0.48.0: BLDSC
1.0.3.0: BLShutdown
3.0.3.13: Insteon
3.0.0.14: RCSStat

[mnsandler]

Hello, I'm having a similar problem with zwave plugin. I tried to update the plugin and I'm getting the same error message:
Error saving the downloaded file: error
with the following error at the top of the package list pane:
ERROR: The underlying connection was closed: An unexpected error occurred on a send.

And from the log:

Sep-13 17:32:10

Updater

Error saving the downloaded file: error

Sep-13 17:32:10

Updater

Error downloading package HSPI_ZWave.exe:The underlying connection was closed: An unexpected error occurred on a send.

I tried another plugin and got the same error.

you will need to contact homeseer support with issues related to the Updater

[Dom]

Thanks, I created a ticket.