configuration constantly erased, please help

[automatizame]

Hi
I have configured a new Homeseer S6 with everything working, but every so often it will for some reason change the com port and delete all the configuration
I have to restore a working back up
This happens often
Can I get some help please to preven this from happening over and over?

Current Date/Time: 5/23/2020 8:55:11 PM
HomeSeer Version: HS3 Pro Edition 3.0.0.548
Operating System: Microsoft Windows 10 Enterprise 2016 LTSB - Work Station
System Uptime: 0 Days 0 Hours 3 Minutes 48 Seconds
IP Address: 192.168.100.27
Number of Devices: 545
Number of Events: 6
Available Threads: 200
HSTouch Enabled: True
Event Threads: 0
Event Trigger Eval Queue: 0
Event Trigger Priority Eval Queue: 0
Device Exec Queue: 0
HSTouch Event Queue: 0
Email Send Queue: 0
Anti Virus Installed: Windows Defender
In Virtual Machine: No MFG: shuttle inc.
Enabled Plug-Ins
3.0.0.1: Alexa
3.0.7.1: Insteon
3.0.2.0: Z-Wave

[mnsandler]

are you having any trouble with hs crashing, or the hs server shutting down unexpectedly?

please update to the latest beta version in the Updater and report back

[automatizame]

hi, the server does not shut down and I can't say I see hs crashing.
I wrote to tech support and they told me to contact you.
What I see is that the com port changes (we have a USB insteon dongle) and when it changes everything gets delets.
I have put the beta vesion now and I wilol see if it happens again.