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Error "Please check the interface and enter the Interface Port information..."

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    Error "Please check the interface and enter the Interface Port information..."

    I did a 100% clean installation yesterday, reinstalling HS4 and adding my devices, starting from scratch. I'm getting the error "Please check the interface and enter the Interface Port information on the Config page and restart HS" which goes away when I restart the plugin. I'm set to the standard 3 Maximum Hops, 5 Command Retries and 3 sec response timeout. Does anyone have any thoughts as to how to resolve the issue?

    #2
    please post a pic of the plugin config page
    Mark

    HS3 Pro 3.0.0.534
    Hardware: Insteon Serial PLM | AD2USB for Vista Alarm | HAI Omnistat2 | 1-Wire HA7E | RFXrec433 | Dahua Cameras | LiftMaster Internet Gateway
    Plugins: Insteon (mine) | Vista Alarm (mine) | Omnistat 3 (by Kirby) | Ultra1Wire3 | RFXCOM | NetCAM | MyQ | BLRadar | BLDenon | Jon00 Charting
    Platform: HP h8-1360t, Windows Server 2012 R2, i7-3.4GHz, 16GB memory

    Comment


      #3
      Also, I have a log if you would like that?
      Last edited by wiegmanc; August 31, 2020, 02:43 PM. Reason: Changed the photo to the whole page.

      Comment


        #4
        if you access the url via browser, can you login with the credentials you listed
        Mark

        HS3 Pro 3.0.0.534
        Hardware: Insteon Serial PLM | AD2USB for Vista Alarm | HAI Omnistat2 | 1-Wire HA7E | RFXrec433 | Dahua Cameras | LiftMaster Internet Gateway
        Plugins: Insteon (mine) | Vista Alarm (mine) | Omnistat 3 (by Kirby) | Ultra1Wire3 | RFXCOM | NetCAM | MyQ | BLRadar | BLDenon | Jon00 Charting
        Platform: HP h8-1360t, Windows Server 2012 R2, i7-3.4GHz, 16GB memory

        Comment


          #5
          you should be using the credentials on the bottom of the hub
          Mark

          HS3 Pro 3.0.0.534
          Hardware: Insteon Serial PLM | AD2USB for Vista Alarm | HAI Omnistat2 | 1-Wire HA7E | RFXrec433 | Dahua Cameras | LiftMaster Internet Gateway
          Plugins: Insteon (mine) | Vista Alarm (mine) | Omnistat 3 (by Kirby) | Ultra1Wire3 | RFXCOM | NetCAM | MyQ | BLRadar | BLDenon | Jon00 Charting
          Platform: HP h8-1360t, Windows Server 2012 R2, i7-3.4GHz, 16GB memory

          Comment


            #6
            Mark out of curiosity, the credentials/plugin work for a few hours. When I look at the installed plugin page, the plugin reports “Okay” until it stops working as mentioned above. Regardless, I’m changing to the address from the bottom of the hub as requested. I will report back!

            Comment


              #7
              Mark it’s 9 PM EST and so far so good. I will report back one more in the AM.

              Comment


                #8
                Mark,

                Last night (very late) I received the following new error. "WARNING: Please check the Interface and enter the Interface Port information on the Config page and restart HS."

                I checked the settings in the Insteon management app under 'House' in Settings and the port is 25105 and the IP is correct.

                Comment


                  #9
                  what platform are you running hs on? what version of the plugin?

                  are you config settings gone, or did the hub just stop responding?
                  Mark

                  HS3 Pro 3.0.0.534
                  Hardware: Insteon Serial PLM | AD2USB for Vista Alarm | HAI Omnistat2 | 1-Wire HA7E | RFXrec433 | Dahua Cameras | LiftMaster Internet Gateway
                  Plugins: Insteon (mine) | Vista Alarm (mine) | Omnistat 3 (by Kirby) | Ultra1Wire3 | RFXCOM | NetCAM | MyQ | BLRadar | BLDenon | Jon00 Charting
                  Platform: HP h8-1360t, Windows Server 2012 R2, i7-3.4GHz, 16GB memory

                  Comment


                    #10
                    The system is running on A HomeSeer Hometroller S6 Pro. 4GB RAM, Windows 10. The plugin is version 3.0.7.32. The settings are all still there, I simply restart the plugin and everything works fine for a while.

                    Comment


                      #11
                      can you post a log snippet around the time things stop working
                      Mark

                      HS3 Pro 3.0.0.534
                      Hardware: Insteon Serial PLM | AD2USB for Vista Alarm | HAI Omnistat2 | 1-Wire HA7E | RFXrec433 | Dahua Cameras | LiftMaster Internet Gateway
                      Plugins: Insteon (mine) | Vista Alarm (mine) | Omnistat 3 (by Kirby) | Ultra1Wire3 | RFXCOM | NetCAM | MyQ | BLRadar | BLDenon | Jon00 Charting
                      Platform: HP h8-1360t, Windows Server 2012 R2, i7-3.4GHz, 16GB memory

                      Comment


                        #12
                        Here’s a chunk...


                        AM

                        Legacy-Plugin
                        Insteon
                        ..Could not contact Interface on 192.168.1.2:25105

                        9/1/2020 7:05:24 AM

                        Legacy-Plugin
                        Insteon
                        The Interface has failed to transmit the last 10 commands.

                        9/1/2020 7:05:11 AM

                        Legacy-Plugin
                        Insteon
                        Attempting to restart the port and Interface...

                        9/1/2020 7:05:11 AM

                        Legacy-Plugin
                        Insteon
                        ..Could not contact Interface on 192.168.1.2:25105

                        9/1/2020 7:05:11 AM

                        Legacy-Plugin
                        Insteon
                        The Interface has failed to transmit the last 10 commands.

                        9/1/2020 7:04:56 AM

                        Legacy-Plugin
                        Insteon
                        Attempting to restart the port and Interface...

                        9/1/2020 7:04:55 AM

                        Legacy-Plugin
                        Insteon
                        Warning! Communications lost. Attempting to restart the port...

                        9/1/2020 7:04:55 AM

                        Legacy-Plugin
                        Insteon
                        Interface_TrapError called from SendHex

                        9/1/2020 7:04:55 AM

                        Legacy-Plugin
                        Insteon
                        The Hub has failed to transmit the last 10 commands.

                        9/1/2020 5:43:17 AM

                        Legacy-Plugin
                        Insteon
                        Received House Deck Lights (41.F5.27) Go OFF

                        9/1/2020 5:06:00 AM

                        HomeSeer
                        Energy DB Info
                        All energy database compacting routines completed.

                        9/1/2020 5:06:00 AM

                        HomeSeer
                        Energy DB Info
                        No Records. Vacuuming database to condense.

                        9/1/2020 5:06:00 AM

                        HomeSeer
                        Energy DB Info
                        Energy database compaction initiated.

                        9/1/2020 5:05:20 AM

                        Legacy-Plugin
                        Insteon
                        Interface successfully restarted.

                        9/1/2020 5:05:16 AM

                        Legacy-Plugin
                        Insteon
                        Hub contacted on 192.168.1.2:25105 with an Insteon address of 4A.91.4D and firmware version A5

                        9/1/2020 5:05:03 AM

                        Legacy-Plugin
                        Insteon
                        Attempting to restart the port and Interface...

                        9/1/2020 5:05:03 AM

                        Legacy-Plugin
                        Insteon
                        ..Could not contact Interface on 192.168.1.2:25105

                        9/1/2020 5:04:49 AM

                        Legacy-Plugin
                        Insteon
                        Attempting to restart the port and Interface...

                        9/1/2020 5:04:48 AM

                        Legacy-Plugin
                        Insteon
                        Warning! Communications lost. Attempting to restart the port...

                        9/1/2020 5:04:48 AM

                        Legacy-Plugin
                        Insteon
                        Interface_TrapError called from SendHex

                        9/1/2020 5:04:48 AM

                        Legacy-Plugin
                        Insteon
                        The Hub has failed to transmit the last 10 commands.

                        9/1/2020 4:42:12 AM

                        HomeSeer
                        Info
                        System connected to MyHS Service successfully with license ID 670068.

                        9/1/2020 4:42:12 AM

                        HomeSeer
                        Info
                        System connected to MyHS Service, waiting for acknowledge...

                        9/1/2020 4:42:01 AM

                        HomeSeer
                        Warning
                        Have not heard from MyHS in over 3 minutes, disconnecting for re-connection.

                        9/1/2020 4:38:22 AM

                        HomeSeer
                        Info
                        System connected to MyHS Service successfully with license ID 670068.

                        9/1/2020 4:38:22 AM

                        HomeSeer
                        Info
                        System connected to MyHS Service, waiting for acknowledge...

                        9/1/2020 4:34:53 AM

                        HomeSeer
                        Warning
                        MyHS could not connect to server: No such host is known

                        9/1/2020 4:34:48 AM

                        Ecobee
                        Error
                        An error occurred while sending the request.

                        9/1/2020 4:34:48 AM

                        Ecobee
                        Error
                        An error occurred while sending the request.

                        9/1/2020 4:34:48 AM

                        Ecobee
                        Error
                        An error occurred while sending the request.

                        9/1/2020 4:34:42 AM

                        HomeSeer
                        Warning
                        Error serializing myhs data: Unable to write data to the transport connection: An existing connection was forcibly closed by the remote host.

                        9/1/2020 4:05:03 AM

                        Legacy-Plugin
                        Insteon
                        Interface successfully restarted.

                        9/1/2020 4:04:59 AM

                        Legacy-Plugin
                        Insteon
                        Hub contacted on 192.168.1.2:25105 with an Insteon address of 4A.91.4D and firmware version A5

                        9/1/2020 4:04:48 AM

                        Legacy-Plugin
                        Insteon
                        Attempting to restart the port and Interface...

                        9/1/2020 4:04:46 AM

                        Legacy-Plugin
                        Insteon
                        Warning! Communications lost. Attempting to restart the port...

                        9/1/2020 4:04:46 AM

                        Legacy-Plugin
                        Insteon
                        Interface_TrapError called from SendHex

                        9/1/2020 4:04:46 AM

                        Legacy-Plugin
                        Insteon
                        The Hub has failed to transmit the last 10 commands.

                        9/1/2020 3:00:02 AM

                        HomeSeer
                        Info
                        System connected to MyHS Service successfully with license ID 670068.

                        9/1/2020 3:00:02 AM

                        HomeSeer
                        Info
                        System connected to MyHS Service, waiting for acknowledge...

                        9/1/2020 3:00:02 AM

                        HomeSeer
                        Info
                        Starting the MyHS Service...

                        9/1/2020 3:00:00 AM

                        HomeSeer
                        Info
                        Stopping the MyHS Service...

                        9/1/2020 2:22:51 AM

                        HomeSeer
                        Device Control
                        Device: House Couch Light to Off (0) by/from: CAPI Control Handler

                        9/1/2020 2:19:41 AM

                        HomeSeer
                        Device Control
                        Device: House Fireplace Light to Off (0) by/from: CAPI Control Handler

                        9/1/2020 2:05:24 AM

                        HomeSeer
                        Device Control
                        Device: House Fireplace Light to On (100) by/from: CAPI Control Handler

                        9/1/2020 2:05:05 AM

                        HomeSeer
                        Device Control
                        Device: House Garage Lights Outside to Off (0)

                        9/1/2020 2:05:05 AM

                        HomeSeer
                        Device Control
                        Device: House Front Door Lights to Off (0)

                        9/1/2020 2:05:05 AM

                        HomeSeer
                        Device Control
                        Device: House Front Porch to Off (0)

                        9/1/2020 2:05:05 AM

                        HomeSeer
                        Event
                        Event Trigger "Outside Outside Lights Off"

                        9/1/2020 2:04:48 AM

                        HomeSeer
                        Device Control
                        Device: House Garage Lights Outside to Off (0)

                        Comment


                          #13
                          can you post a pic of the Advanced tab from within the plugin configuration pages
                          Mark

                          HS3 Pro 3.0.0.534
                          Hardware: Insteon Serial PLM | AD2USB for Vista Alarm | HAI Omnistat2 | 1-Wire HA7E | RFXrec433 | Dahua Cameras | LiftMaster Internet Gateway
                          Plugins: Insteon (mine) | Vista Alarm (mine) | Omnistat 3 (by Kirby) | Ultra1Wire3 | RFXCOM | NetCAM | MyQ | BLRadar | BLDenon | Jon00 Charting
                          Platform: HP h8-1360t, Windows Server 2012 R2, i7-3.4GHz, 16GB memory

                          Comment


                            #14
                            Sure, Thanks for your help with this, I really appreciate it.

                            Comment


                              #15
                              can you tell me about the network setup? how is the hub connected to the network?
                              Mark

                              HS3 Pro 3.0.0.534
                              Hardware: Insteon Serial PLM | AD2USB for Vista Alarm | HAI Omnistat2 | 1-Wire HA7E | RFXrec433 | Dahua Cameras | LiftMaster Internet Gateway
                              Plugins: Insteon (mine) | Vista Alarm (mine) | Omnistat 3 (by Kirby) | Ultra1Wire3 | RFXCOM | NetCAM | MyQ | BLRadar | BLDenon | Jon00 Charting
                              Platform: HP h8-1360t, Windows Server 2012 R2, i7-3.4GHz, 16GB memory

                              Comment

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