Error "Please check the interface and enter the Interface Port information..."

[mnsandler]

the attached log was from the startup only. do you have another log showing more activity? if not, can you run the 'generate support log' from the config page and post it.

the switch status may just be a victim of the plugin issue. i wouldn't bother with the switch at the moment

one thing i think we should try is to factory reset the hub, and then reprogram it via the plugin. there is a plugin routine to do this.

this will erase any links to the thermostats, and any links related to the insteon app (if you are using it).

let me know

[wiegmanc]

Mark,

A bit more new info. My wife reconnected the Thermostat to power. not knowing of our testing, around midnight last night. Attached is the log generated a few minutes ago BUT its still running from 3 AM. I can reset the hub but I will need to do that a little leter from another computer. More to come!

Insteon Error Report.zip

[mnsandler]

when you have time, generate another log from the config page and post it. no rush

[wiegmanc]

Here is another log from the config page. Are the logs coming largely empty?

Insteon Error Report.zip

[mnsandler]

yes, the last several don't have anything other than the following log entries (after startup)

The operation has timed out (Hub.GetBuffer)

if the system is still working, i dont see it in the logs.

are you hitting the 'generate support log file' button on the plugin config page?

also, if you have access to the config folder, maybe its time to delete out all the old .log files.

[wiegmanc]

Mark,
Yes, I'm hitting the button on the config page. Also, I delete the old ones prior to generating the current log file..is it possible the detailed log preference reset? I will check now and generate another. Also, I will read the log before sending to see whether there is any change!

[wiegmanc]

Mark,

The log preference was still on detailed. Every time I created one, It was empty as you said. I restarted HS4. Upon startup I lost 3 more devices, each with the same 'unknown' error. The logs works now though, see attached.

Insteon Error Report.zip

[mnsandler]

anything in the log about the plugin deleting these devices? there are still 10 devices registered in the insteon.ini

[mnsandler]

Chris,
the log files still look the same. do you have a guest hs account that i could log into and see the live hs log? not even sure if the guest account can see the logs.

[wiegmanc]

To be honest, I didn't even know there were guest accounts but I will look and am happy to have you login and take a look!

[wiegmanc]

Mark I setup a guest account and gave all access. Whats the best way to give you the user name and password?

[wiegmanc]

Mark,

As a FYI, the devices were not deleted, just listed as unknown. See the attached photo.

[mnsandler]

Mark I setup a guest account and gave all access. Whats the best way to give you the user name and password?

i sent you a private msg with an email address