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8 button missing load control(Button A)

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    8 button missing load control(Button A)

    Hello, not sure if this is the right place, but I'm using HS4 and the plugin to add/control a light with button A. It's connected and controlling every other button(correctly) except A which is the power to the light. The home screen says it's controlling A, but it really controls B. I attached a screenshot. Even the button labels on the top of the card seem to be oddly labelled like it's omitting "B", yet the main control in the card is labelled A, but actually controls B. Hope that makes sense. Thanks.

    #2
    sounds the plugin thinks the kpl is in 6 btn mode but the physical kpl is setup for 8 btns

    can you post a pic of the faceplate of the kpl

    also, find the [device x] section in the config\insteon.ini and post that as well.
    Mark

    HS3 Pro 3.0.0.534
    Hardware: Insteon Serial PLM | AD2USB for Vista Alarm | HAI Omnistat2 | 1-Wire HA7E | RFXrec433 | Dahua Cameras | LiftMaster Internet Gateway
    Plugins: Insteon (mine) | Vista Alarm (mine) | Omnistat 3 (by Kirby) | Ultra1Wire3 | RFXCOM | NetCAM | MyQ | BLRadar | BLDenon | Jon00 Charting
    Platform: HP h8-1360t, Windows Server 2012 R2, i7-3.4GHz, 16GB memory

    Comment


      #3
      [Device 7]
      ChannelName1
      ChannelName2
      ChannelName3
      ChannelName4
      ChannelName5
      ChannelName6
      ChannelName7
      ChannelName8
      DatabaseDelta=31
      DeviceID=2A.8E.B2
      DeviceLocation=Master Bedroom
      DeviceName=Lights
      DeviceType=0141
      EEValues=LEDBrightness=5,NonToggleButtons=0,NonToggleOnOff=0 ,OnLEDMask1=0,OffLEDMask1=0,DefaultOnLevel=255,DefaultRampRa te=31,OnLEDMask3=0,OffLEDMask3=0,OnLEDMask4=0,OffLEDMask4=0, OnLEDMask5=0,OffLEDMask5=0,OnLEDMask6=0,OffLEDMask6=0,OpFlag s1=8,OpFlags5=13,OnLEDMask2=0,OffLEDMask2=0,OnLEDMask7=0,Off LEDMask7=0,OnLEDMask8=0,OffLEDMask8=0
      FailedInteractions=3
      FirmwareVer=43
      GroupLinkAddress 1=6
      GroupLinkAddress 2=7
      GroupLinkAddress 3=8
      GroupLinkAddress 4=9
      GroupLinkAddress 5=10
      GroupLinkAddress 6=11
      GroupLinkAddress 7=12
      GroupLinkAddress 8=13
      HopData=87,82,3,2
      HSControlMode=0
      LastContact=10/13/2020 12:01:15 PM
      Link 1=A2 00 52 63 36 FF 1F 01 1
      Link 10=A2 11 52 63 36 FF 1F 01 10
      Link 11=E2 01 2A 33 CD 01 00 01 11
      Link 12=A2 01 2A 33 CD FF 1F 01 12
      Link 13=A2 FE 52 63 36 FF 1F 01 13
      Link 14=A2 06 52 63 36 FF 1F 01 14
      Link 15=A2 07 52 63 36 FF 1F 02 15
      Link 16=A2 08 52 63 36 FF 1F 03 16
      Link 17=A2 09 52 63 36 FF 1F 04 17
      Link 18=A2 0A 52 63 36 FF 1F 05 18
      Link 19=A2 0B 52 63 36 FF 1F 06 19
      Link 2=E2 01 52 63 36 01 00 01 2
      Link 20=A2 0C 52 63 36 FF 1F 07 20
      Link 21=A2 0D 52 63 36 FF 1F 08 21
      Link 3=E2 02 52 63 36 01 00 02 3
      Link 4=E2 03 52 63 36 01 00 03 4
      Link 5=E2 04 52 63 36 01 00 04 5
      Link 6=E2 05 52 63 36 01 00 05 6
      Link 7=E2 06 52 63 36 01 00 06 7
      Link 8=E2 07 52 63 36 01 00 07 8
      Link 9=E2 08 52 63 36 01 00 08 9
      LinksDownloaded=1
      NoChannelSync=0
      NumLinks=21
      PollingInterval=0
      Protocol=3
      RecentDatabaseDelta=31
      SyncLinkedDevices=1
      TotalInteractions=63

      Attached Files

      Comment


        #4
        the config pages the faceplate.
        can you do a manual factory reset on the switch, and the use the 'reprogram device' routine from the plugin. see the device page
        Mark

        HS3 Pro 3.0.0.534
        Hardware: Insteon Serial PLM | AD2USB for Vista Alarm | HAI Omnistat2 | 1-Wire HA7E | RFXrec433 | Dahua Cameras | LiftMaster Internet Gateway
        Plugins: Insteon (mine) | Vista Alarm (mine) | Omnistat 3 (by Kirby) | Ultra1Wire3 | RFXCOM | NetCAM | MyQ | BLRadar | BLDenon | Jon00 Charting
        Platform: HP h8-1360t, Windows Server 2012 R2, i7-3.4GHz, 16GB memory

        Comment


          #5
          Sorry for the late reply.

          I factory reset the keypad and used the Reprogram button as directed. Still in the same state. There is communication since it does change the button states..just not the A button. Every other button is visible and I'm able to control it except A.

          Comment


            #6
            assuming the A button is controlling the load, it uses a different command. the load goes on/off and the A button followings.

            can you enabled detailed logging, then from the HS UI, control the B btn and then turn On the device/load. post the log snippet of the those transactions. the two commands sent will look different
            Mark

            HS3 Pro 3.0.0.534
            Hardware: Insteon Serial PLM | AD2USB for Vista Alarm | HAI Omnistat2 | 1-Wire HA7E | RFXrec433 | Dahua Cameras | LiftMaster Internet Gateway
            Plugins: Insteon (mine) | Vista Alarm (mine) | Omnistat 3 (by Kirby) | Ultra1Wire3 | RFXCOM | NetCAM | MyQ | BLRadar | BLDenon | Jon00 Charting
            Platform: HP h8-1360t, Windows Server 2012 R2, i7-3.4GHz, 16GB memory

            Comment


              #7
              Working on getting those logs, but there's an update. I have full access to the keypad from the mobile app. Everything works as expected and labeled correctly so it seems the issue only appears from the browser. Hope that info helps and I'll grab the logs from browser and mobile I guess.

              Comment


                #8
                I generated detailed logs for:
                1. Using the WebUI to control "A", but it was really B. I have no direct way to control "B" from the Browser.
                2. Manually went to the keypad and toggled "A".
                3. Used the mobile app to toggle "A"(worked).
                Attached Files

                Comment


                  #9
                  thanks. i'll take a look. are experiencing the the same thin on all your KPLs or just this one? i wonder if this is an HS4 issue
                  Mark

                  HS3 Pro 3.0.0.534
                  Hardware: Insteon Serial PLM | AD2USB for Vista Alarm | HAI Omnistat2 | 1-Wire HA7E | RFXrec433 | Dahua Cameras | LiftMaster Internet Gateway
                  Plugins: Insteon (mine) | Vista Alarm (mine) | Omnistat 3 (by Kirby) | Ultra1Wire3 | RFXCOM | NetCAM | MyQ | BLRadar | BLDenon | Jon00 Charting
                  Platform: HP h8-1360t, Windows Server 2012 R2, i7-3.4GHz, 16GB memory

                  Comment


                    #10
                    Just tried a second keypad. Same thing.

                    Comment


                      #11
                      I did a test on my end. regarding controlling the btn A/Load, i experienced the same result if the default on level for the kpl isn't set correctly.

                      please set a default on level from the plugin device page, and retest.

                      I also noticed the B btn is missing from grid view; i will report this to HST

                      Mark

                      HS3 Pro 3.0.0.534
                      Hardware: Insteon Serial PLM | AD2USB for Vista Alarm | HAI Omnistat2 | 1-Wire HA7E | RFXrec433 | Dahua Cameras | LiftMaster Internet Gateway
                      Plugins: Insteon (mine) | Vista Alarm (mine) | Omnistat 3 (by Kirby) | Ultra1Wire3 | RFXCOM | NetCAM | MyQ | BLRadar | BLDenon | Jon00 Charting
                      Platform: HP h8-1360t, Windows Server 2012 R2, i7-3.4GHz, 16GB memory

                      Comment


                        #12
                        Have you tried the latest HS4 release? i reported this issue, please test and report back
                        Mark

                        HS3 Pro 3.0.0.534
                        Hardware: Insteon Serial PLM | AD2USB for Vista Alarm | HAI Omnistat2 | 1-Wire HA7E | RFXrec433 | Dahua Cameras | LiftMaster Internet Gateway
                        Plugins: Insteon (mine) | Vista Alarm (mine) | Omnistat 3 (by Kirby) | Ultra1Wire3 | RFXCOM | NetCAM | MyQ | BLRadar | BLDenon | Jon00 Charting
                        Platform: HP h8-1360t, Windows Server 2012 R2, i7-3.4GHz, 16GB memory

                        Comment


                          #13
                          Yes, I'm running 4.1.9.0 and within the gridview, the buttons are still mislabeled. No change after the update.

                          Comment


                            #14
                            Update. Just installed 4.1.10.0. The buttons and labels on top of the grid card are now correct as they are all displayed/lined up sequentially. However, within the grid card, even though it says it's controlling A/Load...it's still controlling B. Even when you mouse over the icon within the grid card it says B.

                            So it's halfway fixed.

                            Comment


                              #15
                              thanks for reporting back.
                              Mark

                              HS3 Pro 3.0.0.534
                              Hardware: Insteon Serial PLM | AD2USB for Vista Alarm | HAI Omnistat2 | 1-Wire HA7E | RFXrec433 | Dahua Cameras | LiftMaster Internet Gateway
                              Plugins: Insteon (mine) | Vista Alarm (mine) | Omnistat 3 (by Kirby) | Ultra1Wire3 | RFXCOM | NetCAM | MyQ | BLRadar | BLDenon | Jon00 Charting
                              Platform: HP h8-1360t, Windows Server 2012 R2, i7-3.4GHz, 16GB memory

                              Comment

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