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USB PLM fails, New PLM doesn't reprogram its database links

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    USB PLM fails, New PLM doesn't reprogram its database links

    Twice now I have had my PLM fail and when I installed a new one it doesn't reprogram my links. This is a big deal since I have over 100 devices. I just installed my 2nd PLM, can you help me reinstall my links without starting over. When I use the "Program Replacement/Swapped Interface" it reports
    The swap routine finished.

    Devices successfully reprogrammed: 0
    Devices did not need to be reprogrammed: 0
    Devices not reprogrammed: 0

    What can I do?

    Thanks,
    Rick J

    #2
    make sure you are entering the correct insteon id. it wants the old id, not the new one
    Mark

    HS3 Pro 3.0.0.534
    Hardware: Insteon Serial PLM | AD2USB for Vista Alarm | HAI Omnistat2 | 1-Wire HA7E | RFXrec433 | Dahua Cameras | LiftMaster Internet Gateway
    Plugins: Insteon (mine) | Vista Alarm (mine) | Omnistat 3 (by Kirby) | Ultra1Wire3 | RFXCOM | NetCAM | MyQ | BLRadar | BLDenon | Jon00 Charting
    Platform: HP h8-1360t, Windows Server 2012 R2, i7-3.4GHz, 16GB memory

    Comment


      #3
      Thank you, I did enter the old PLM address

      Comment


        #4
        are links in the existing devices showing an unregistered insteon id of the old plm?
        can you post some pics of the config page, and some links from a few devices?
        Mark

        HS3 Pro 3.0.0.534
        Hardware: Insteon Serial PLM | AD2USB for Vista Alarm | HAI Omnistat2 | 1-Wire HA7E | RFXrec433 | Dahua Cameras | LiftMaster Internet Gateway
        Plugins: Insteon (mine) | Vista Alarm (mine) | Omnistat 3 (by Kirby) | Ultra1Wire3 | RFXCOM | NetCAM | MyQ | BLRadar | BLDenon | Jon00 Charting
        Platform: HP h8-1360t, Windows Server 2012 R2, i7-3.4GHz, 16GB memory

        Comment


          #5
          Forgive me but maybe I'm not sure where to look but the new PLM and my homeseer software show zero links

          Here is the screen shot:




          Attached Files

          Comment


            #6
            The 2nd PLM stopped working after working normally for months and the interface port was blank on the above screen shot. I hadn't changed it and didn't remember what if anything I had in their for a USB PLM. I tried USB and other com ports 1, 2 an 3 but had no response with the PLM. I talked to Smarthome tech thinking the PLM had died and they had me reset it. This didn't help. I bought a new PLM and had the same no response error from the new one when I installed it. I tried all the com ports just for drill and it worked on com 6 which I'm sure I never had used.

            Comment


              #7
              Is com 6 normal for a USB PLM?

              Comment


                #8
                there is no normal com port for a plm. its based on your windows setup and other virtual ports that are already in use.

                if you have it working on COM6, that's fine

                can you take a screen shot of the links of one of your devices.find one of the devices in the manage device page
                Mark

                HS3 Pro 3.0.0.534
                Hardware: Insteon Serial PLM | AD2USB for Vista Alarm | HAI Omnistat2 | 1-Wire HA7E | RFXrec433 | Dahua Cameras | LiftMaster Internet Gateway
                Plugins: Insteon (mine) | Vista Alarm (mine) | Omnistat 3 (by Kirby) | Ultra1Wire3 | RFXCOM | NetCAM | MyQ | BLRadar | BLDenon | Jon00 Charting
                Platform: HP h8-1360t, Windows Server 2012 R2, i7-3.4GHz, 16GB memory

                Comment


                  #9
                  Click image for larger version

Name:	screenshot.png
Views:	39
Size:	63.4 KB
ID:	1429267

                  Comment


                    #10
                    There are no devices, I had over 100 before

                    Comment


                      #11
                      if all your devices are missing, you need to restore two files. first shutdown hs

                      restore a data\homeseer.hsd and an config\insteon.ini file from the same backup

                      the plm swap shouldn't have caused anything related to the devices; something else must have happened
                      Mark

                      HS3 Pro 3.0.0.534
                      Hardware: Insteon Serial PLM | AD2USB for Vista Alarm | HAI Omnistat2 | 1-Wire HA7E | RFXrec433 | Dahua Cameras | LiftMaster Internet Gateway
                      Plugins: Insteon (mine) | Vista Alarm (mine) | Omnistat 3 (by Kirby) | Ultra1Wire3 | RFXCOM | NetCAM | MyQ | BLRadar | BLDenon | Jon00 Charting
                      Platform: HP h8-1360t, Windows Server 2012 R2, i7-3.4GHz, 16GB memory

                      Comment


                        #12
                        I've shutdown hs but I can't find these files. I am running a remote desktop to my hs pro that is in another room, if that maters

                        Comment


                          #13
                          I'm using file explorer on the hs computer

                          Comment


                            #14
                            do you make backups of your hs server?
                            Mark

                            HS3 Pro 3.0.0.534
                            Hardware: Insteon Serial PLM | AD2USB for Vista Alarm | HAI Omnistat2 | 1-Wire HA7E | RFXrec433 | Dahua Cameras | LiftMaster Internet Gateway
                            Plugins: Insteon (mine) | Vista Alarm (mine) | Omnistat 3 (by Kirby) | Ultra1Wire3 | RFXCOM | NetCAM | MyQ | BLRadar | BLDenon | Jon00 Charting
                            Platform: HP h8-1360t, Windows Server 2012 R2, i7-3.4GHz, 16GB memory

                            Comment


                              #15
                              No, didn't know I needed to. I will now. Any other options I can try to recover my links without having to reenter them all again?

                              Comment

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