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    HS4 stopped communicating with the insteon hub

    Hi.HS4 stopped communicating with the insteon hub.The IP address hasn't changed and is reserved in the Router.HS4 and the Insteon hub are connected to the same network switch.I tried the username and password I've inputed in the Insteon app in my iPhone and also tried the username and password that's printed on the insteon hub but nothing works.Any thoughts?

    #2
    what plugin version are you running? if you aren't running the latest beta, please give that a try. I've make changes specific to comm with the hub.

    you should be using the username/pswd on the bottom of the unit with the plugin.
    Mark

    HS3 Pro 3.0.0.534
    Hardware: Insteon Serial PLM | AD2USB for Vista Alarm | HAI Omnistat2 | 1-Wire HA7E | RFXrec433 | Dahua Cameras | LiftMaster Internet Gateway
    Plugins: Insteon (mine) | Vista Alarm (mine) | Omnistat 3 (by Kirby) | Ultra1Wire3 | RFXCOM | NetCAM | MyQ | BLRadar | BLDenon | Jon00 Charting
    Platform: HP h8-1360t, Windows Server 2012 R2, i7-3.4GHz, 16GB memory

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      #3
      Figured it out.It's the Hub user and password printed on the hub.the problem was after inputting the user and pass into the plugin and saving it still said unable to connect.I had to relaunch HS4 to get it to work.

      Comment


        #4
        thanks for reporting back. can you tell me what version of the plugin you are running?
        Mark

        HS3 Pro 3.0.0.534
        Hardware: Insteon Serial PLM | AD2USB for Vista Alarm | HAI Omnistat2 | 1-Wire HA7E | RFXrec433 | Dahua Cameras | LiftMaster Internet Gateway
        Plugins: Insteon (mine) | Vista Alarm (mine) | Omnistat 3 (by Kirby) | Ultra1Wire3 | RFXCOM | NetCAM | MyQ | BLRadar | BLDenon | Jon00 Charting
        Platform: HP h8-1360t, Windows Server 2012 R2, i7-3.4GHz, 16GB memory

        Comment


          #5
          Insteon plugin 3.0.7.1 on Troller Pi HS 4.1.9.0

          Comment


            #6
            doesn't sound like you have were having comm issues with the hub, but i've made some changes to the network connection between the plugin and hub in the latest beta. You might want to give it a try. It will be in production at some point.
            Mark

            HS3 Pro 3.0.0.534
            Hardware: Insteon Serial PLM | AD2USB for Vista Alarm | HAI Omnistat2 | 1-Wire HA7E | RFXrec433 | Dahua Cameras | LiftMaster Internet Gateway
            Plugins: Insteon (mine) | Vista Alarm (mine) | Omnistat 3 (by Kirby) | Ultra1Wire3 | RFXCOM | NetCAM | MyQ | BLRadar | BLDenon | Jon00 Charting
            Platform: HP h8-1360t, Windows Server 2012 R2, i7-3.4GHz, 16GB memory

            Comment


              #7
              Hi Mark.I had your plugin running solid on the linux troller PI after I upgraded to the beta and downgraded again and that fixed my problems.I just got the home troller pro HS4 with windows and now I got the same issues again.All devices say excellent Com. I have the polling interval set to 1 minute.Half of my devices show a question mark.I used the user name and password that's printed on the bottom of the Insteon Hub.Any ideas?Thanks, Michael

              Comment


                #8
                what version of HS4 and the plugin are you running?

                "I have the polling interval set to 1 minute" for how many devices?

                anything in the hs log? any InsteonErrorReport.log files generated?
                Mark

                HS3 Pro 3.0.0.534
                Hardware: Insteon Serial PLM | AD2USB for Vista Alarm | HAI Omnistat2 | 1-Wire HA7E | RFXrec433 | Dahua Cameras | LiftMaster Internet Gateway
                Plugins: Insteon (mine) | Vista Alarm (mine) | Omnistat 3 (by Kirby) | Ultra1Wire3 | RFXCOM | NetCAM | MyQ | BLRadar | BLDenon | Jon00 Charting
                Platform: HP h8-1360t, Windows Server 2012 R2, i7-3.4GHz, 16GB memory

                Comment


                  #9
                  HS Pro 4.1.9.1 Windows Insteon plugin 3.0.7.1 used the beta as well but have the same problem. Polling 35 devices every 1 minute.Yes there are errors in the log.I've attached the file
                  Attached Files

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                    #10
                    Please update to the latest beta since you are using the hub. I don't want to waste our time with the older version.

                    polling 35 devices every minute is aggressive; you might be flooding the network/hub. if you disable polling from the plugin, how does the plugin work?
                    Mark

                    HS3 Pro 3.0.0.534
                    Hardware: Insteon Serial PLM | AD2USB for Vista Alarm | HAI Omnistat2 | 1-Wire HA7E | RFXrec433 | Dahua Cameras | LiftMaster Internet Gateway
                    Plugins: Insteon (mine) | Vista Alarm (mine) | Omnistat 3 (by Kirby) | Ultra1Wire3 | RFXCOM | NetCAM | MyQ | BLRadar | BLDenon | Jon00 Charting
                    Platform: HP h8-1360t, Windows Server 2012 R2, i7-3.4GHz, 16GB memory

                    Comment


                      #11
                      just updated to v 3.0.7.36 got this warning in the log file.
                      Attached Files

                      Comment


                        #12
                        the hub looks busy based on the 1515 responses i see.

                        can you post a screen shot of the plugin config page (just the top) and the advanced tab. i need to see the settings
                        Mark

                        HS3 Pro 3.0.0.534
                        Hardware: Insteon Serial PLM | AD2USB for Vista Alarm | HAI Omnistat2 | 1-Wire HA7E | RFXrec433 | Dahua Cameras | LiftMaster Internet Gateway
                        Plugins: Insteon (mine) | Vista Alarm (mine) | Omnistat 3 (by Kirby) | Ultra1Wire3 | RFXCOM | NetCAM | MyQ | BLRadar | BLDenon | Jon00 Charting
                        Platform: HP h8-1360t, Windows Server 2012 R2, i7-3.4GHz, 16GB memory

                        Comment


                          #13
                          If your Insteon network is clean and robust, you shouldn't normally need to poll any devices at all. Polling when its not necessary just slows things down because the valid comms have to compete with the polling for powerline time.

                          If you have just upgraded from a Pi to a PC, you will need to put an Insteon FilterLinc on the PC's power plug. All PC's, and most flat screens have power noise filters that work great to kill powerline noise, but also unfortunately kill Insteon and X10 signals. Plug a power bar into a FilterLinc, then all your electronic stuff into the power bar except the Insteon Modem/Hub which needs to be directly into the wall. This will allow the Modem/Hub to transmit out to the network at full power, and receive incoming signals unattenuated.

                          Comment


                            #14
                            just added a noise filter.attached are screenshots
                            Attached Files

                            Comment


                              #15
                              sadly still the same problem.when turn lights on from my iPhone it takes about 10 seconds till they turn on and then I get the question mark symbol.I've attached the error log.
                              Attached Files

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