HS4 stopped communicating with the insteon hub

[mnsandler]

go into the next hs4 folder

[kellermix]

There is no other folder in the HS4 holder. The HS4 in the folder is the app

[mnsandler]

can you search for the insteon.ini file. the report.log files should be in the same folder

[kellermix]

found it here U go I get a upload error:Not allowed to upload extension log

[mnsandler]

change the ext to .txt then upload

[kellermix]

can't figure out how to change the extension

[kellermix]

I zipped it

[kellermix]

here is a older one

[mnsandler]

thanks for posting. there aren't any errors logged since you updated the plugin; that is a positive.

the next time the plugin stops communicating with the hub, Hit the Generate Support Log on the plugin config page. it will generated a new .log file. please zip and post.

for now keep polling disabled, and set the Max Hops to 4 on the config page.

[kellermix]

I hope I don't Jinx it but everything has been great for the last 3 hours.The only thing I changed is turning Polling off and Hops are on 4

[mnsandler]

How is the plugin running?

[kellermix]

Hi Mark.Thanks for checking.I had it running without a problem all night with DISABLE AUTOMATIC POLLING Checked.I unchecked it in the morning and had problems within 10 minutes.Turned on DISABLE AUTOMATION POLLING again and it had no issues all day.With polling off the alexa insteon skill works also perfect where when automatic polling is on the alexa insteon skill works but it does not update the status on HS4.So it looks like the AUTOMATIC POLLING is causing the problem in my setup

[Burrington]

Automatic polling is based on the "Polling Interval (Minutes, 0=None):" setting for each Insteon device. You must have some devices set to a very short polling interval. When you do that there is a lot of Insteon traffic on the powerline and there isn't enough time to handle it all (the RF side is fine, but the powerline side is slow). As I said in an earlier post, you shouldn't need any polling if your network is robust. In rare cases you might need to poll a device. So what you should do is set all your devices to Polling Interval = 0, then reactivate Automatic Polling. If any of your devices regularly miss updating HS status, change the interval for that device to something like 5, 10, 30, 60 minutes so it automatically updates the status if it was missed. Keep the interval as high as possible in order to minimize Insteon traffic, which makes everything work faster.

[kellermix]

Hi There.I think there is still a problem when the Automatic polling is enabled.I have all devices set to 0 polling interval.And DISABLE AUTOMATIC POLLING unchecked.I get disconnected from the insteon hub within 30 minutes.When I check the DISABLE AUTOMATIC POLLING it's rock solid.

[mnsandler]

with detailed logging enabled in the plugin, can you post an hs log of this issue