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Insteon device missing from mobile app

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    Insteon device missing from mobile app

    I posted this in the mobile app board, but it involves an Insteon device, so I'll ping you folks as well:
    I have a single device that is missing from the Devices list in the mobile app. System is running HS4. All other devices seem to be present.
    Note that the device is an Insteon device Type "I/O Linc" linked thru the the plugin. Other I/O Linc devices are present. I've tried cycling the "Hide from Mobiles Views" setting, and I've change the location (room/floor) settings with no luck. The device has no comm failures according to the plugin stats.


    HS4 Pro Edition 4.1.9.0 (Windows)
    Insteon 3.0.7.36

    #2
    can you post a pic of the issue
    Mark

    HS3 Pro 3.0.0.534
    Hardware: Insteon Serial PLM | AD2USB for Vista Alarm | HAI Omnistat2 | 1-Wire HA7E | RFXrec433 | Dahua Cameras | LiftMaster Internet Gateway
    Plugins: Insteon (mine) | Vista Alarm (mine) | Omnistat 3 (by Kirby) | Ultra1Wire3 | RFXCOM | NetCAM | MyQ | BLRadar | BLDenon | Jon00 Charting
    Platform: HP h8-1360t, Windows Server 2012 R2, i7-3.4GHz, 16GB memory

    Comment


      #3
      Mark,

      Pics added. The "spa heater" device is the one that isn't showing on the mobile app.
      Click image for larger version

Name:	spa devices.png
Views:	58
Size:	36.7 KB
ID:	1439556Click image for larger version

Name:	Insteon plugin devices.png
Views:	46
Size:	64.6 KB
ID:	1439557Click image for larger version

Name:	spa heater settings.png
Views:	46
Size:	48.7 KB
ID:	1439558Click image for larger version

Name:	mobile device screen.jpeg
Views:	51
Size:	43.3 KB
ID:	1439559

      Comment


        #4
        this is mostly an hs4 issue. can you try hs 4.1.10.0 before we go further.
        Mark

        HS3 Pro 3.0.0.534
        Hardware: Insteon Serial PLM | AD2USB for Vista Alarm | HAI Omnistat2 | 1-Wire HA7E | RFXrec433 | Dahua Cameras | LiftMaster Internet Gateway
        Plugins: Insteon (mine) | Vista Alarm (mine) | Omnistat 3 (by Kirby) | Ultra1Wire3 | RFXCOM | NetCAM | MyQ | BLRadar | BLDenon | Jon00 Charting
        Platform: HP h8-1360t, Windows Server 2012 R2, i7-3.4GHz, 16GB memory

        Comment


          #5
          Mark,
          This is actually for a client, and he did recently update his HS4, but the device is still missing in mobile:

          Date/time=12/14/2020 3:50:06 PM Pacific Standard Time
          Version=HS4 Pro Edition 4.1.10.0 (Windows)
          License=Registered
          Confguration File=C:\Program Files (x86)\HomeSeer HS4\Data\HomeSeerData.json
          In Virtual Machine=No MFG: micro-star international co., ltd.
          Antivirus=Windows Defender Malwarebytes
          OS=Microsoft Windows 10 Home - Work Station
          OS Version=10.0.18363
          Uptime=0 Days 7 Hours 47 Minutes 31 Seconds
          Lan IP=192.168.39.111 (y3k)
          Device Count=192
          Event Count=64
          Processor:=AMD64 Family 23 Model 113 Stepping 0 at 3.63 GHz
          Modules/Threads=130 Modules, 79 Threads
          Available Threads=1022
          System Load=310 Processes, 3% Load
          Free/Total Memory=52.99 GBytes / 63.95 GBytes (83% free)
          Free/Total Virtual Memory=58.82 GBytes / 73.45 GBytes (80% free)
          HomeSeer Memory Used=57 Mbytes
          Plugin Memory Used=7 EXE Plug-Ins using 73 Mbytes
          Plugins Installed=BLLock 3.0.35.0,EZFlora 2.0.0.1,Harmony Hub 4.0.12.0,Insteon 3.0.7.36,NetCam Plugin 1.0.0.5,SDJ-Health 3.0.8.7,Z-Wave 3.0.2.0

          Comment


            #6
            i'll have to notify HST. this is an hs4 issue when used with an HS3 plugin.
            Mark

            HS3 Pro 3.0.0.534
            Hardware: Insteon Serial PLM | AD2USB for Vista Alarm | HAI Omnistat2 | 1-Wire HA7E | RFXrec433 | Dahua Cameras | LiftMaster Internet Gateway
            Plugins: Insteon (mine) | Vista Alarm (mine) | Omnistat 3 (by Kirby) | Ultra1Wire3 | RFXCOM | NetCAM | MyQ | BLRadar | BLDenon | Jon00 Charting
            Platform: HP h8-1360t, Windows Server 2012 R2, i7-3.4GHz, 16GB memory

            Comment

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