Just in case... the plugin port name must be "COM3", "COM8", etc, not "com3".
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Sudden USB driver failure?
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do not mess with the plugin or the hs setup. that wont help
please enable detailed logging on the config page, restart the plugin, then post the startup log
Mark
HS3 Pro 4.2.19.5
Hardware: Insteon Serial PLM | AD2USB for Vista Alarm | HAI Omnistat2 | 1-Wire HA7E | RFXrec433 | Dahua Cameras | LiftMaster Internet Gateway | Tuya Smart Plugs
Plugins: Insteon (mine) | Vista Alarm (mine) | Omnistat 3 | Ultra1Wire3 | RFXCOM | HS MyQ | BLRadar | BLDenon | Tuya | Jon00 Charting | Jon00 Links
Platform: Windows Server 2022 Standard, i5-12600K/3.7GHz/10 core, 16GB RAM, 500GB SSD
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Mark
HS3 Pro 4.2.19.5
Hardware: Insteon Serial PLM | AD2USB for Vista Alarm | HAI Omnistat2 | 1-Wire HA7E | RFXrec433 | Dahua Cameras | LiftMaster Internet Gateway | Tuya Smart Plugs
Plugins: Insteon (mine) | Vista Alarm (mine) | Omnistat 3 | Ultra1Wire3 | RFXCOM | HS MyQ | BLRadar | BLDenon | Tuya | Jon00 Charting | Jon00 Links
Platform: Windows Server 2022 Standard, i5-12600K/3.7GHz/10 core, 16GB RAM, 500GB SSD
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I have been using COM3 or COM8...that part I knew.
still can't get past the yellow warning. I enabled detailed logging, and restarted the plugin, here is the results.
Code:Dec-10 03:00:17 Plug-In Finished initializing plug-in Insteon Dec-10 03:00:17 Starting Plug-In Insteon loaded in 8757 milliseconds Dec-10 03:00:17 Starting Plug-In Plugin Insteon started successfully in 8246 milliseconds Dec-10 03:00:17 Insteon Could not contact Interface on COM3 Dec-10 03:00:17 Insteon Could not contact Interface on COM3
here's the log from the Insteon file saved in the config directory
Code:--------*Initialization Log*-------------- 12/10/2022 03:00:08 - Host System: 192.168.2.9 (DellR310Server) 3.0.0.548 12/10/2022 03:00:08 - Plugin HSPI_Insteon.exe version: 3.0.7.1 12/10/2022 03:00:08 - Insteon Support library (Insteon.dll) version: 1.0.7.1 12/10/2022 03:00:08 - RegisterCallback Completed 12/10/2022 03:00:08 - Enter InitIO 12/10/2022 03:00:08 - Enter InitPlugin 12/10/2022 03:00:08 - Global initialization of plug-in required, starting up. 12/10/2022 03:00:08 - Initializing Insteon hardware interface... 12/10/2022 03:00:08 - In ProcessRawReceiveThread 12/10/2022 03:00:08 - Initializing Interface... 12/10/2022 03:00:08 - In PLMBuffer_ProcessBufferThread 12/10/2022 03:00:09 - Sending command 02 60 to Interface, (Expecting 6 bytes extra back) Pre-Payload ACK:False, NAK is ok:False 12/10/2022 03:00:10 - ..did not receive a response from the Interface 12/10/2022 03:00:10 - ..Retry #1 required. Pausing 250ms for Interface to clear... 12/10/2022 03:00:11 - ..did not receive a response from the Interface 12/10/2022 03:00:11 - ..Retry #2 required. Pausing 300ms for Interface to clear... 12/10/2022 03:00:13 - ..did not receive a response from the Interface 12/10/2022 03:00:13 - Insteon hardware interface initialization failed. 12/10/2022 03:00:13 - Enter InitX10 12/10/2022 03:00:13 - Please first Enable the Insteon plugin on the Homeseer Plugin Manage page. 12/10/2022 03:00:13 - Enter InitPlugin 12/10/2022 03:00:13 - Global initialization of plug-in required, starting up. 12/10/2022 03:00:13 - In ProcessRawReceiveThread 12/10/2022 03:00:13 - Initializing Insteon hardware interface... 12/10/2022 03:00:13 - Initializing Interface... 12/10/2022 03:00:13 - In PLMBuffer_ProcessBufferThread 12/10/2022 03:00:13 - Sending command 02 60 to Interface, (Expecting 6 bytes extra back) Pre-Payload ACK:False, NAK is ok:False 12/10/2022 03:00:14 - ..did not receive a response from the Interface 12/10/2022 03:00:14 - ..Retry #1 required. Pausing 250ms for Interface to clear... 12/10/2022 03:00:15 - ..did not receive a response from the Interface 12/10/2022 03:00:15 - ..Retry #2 required. Pausing 300ms for Interface to clear... 12/10/2022 03:00:17 - ..did not receive a response from the Interface 12/10/2022 03:00:17 - Insteon hardware interface initialization failed. 12/10/2022 03:00:17 - Exit InitX10 12/10/2022 03:00:17 - Could not contact Interface on COM3 12/10/2022 03:00:17 - Exit InitIO -----------*Pre-Error Log*---------------- 12/10/2022 03:00:17 - Could not contact Interface on COM3 12/10/2022 03:05:08 - Saving comm stats... 12/10/2022 03:05:08 - ..finished saving comm stats. --------*End Pre-Error Log*--------------
Code:--------*Start C:\Program Files (x86)\HomeSeer HS3\Config\Insteon.ini*-------------- [Config] DetailedLog=1 DeviceLocationFilterIndex=0 DisablePolling=0 DoCleanups=1 InterfaceCapability=5 InterfacePort=COM3 LastInterfaceAddress=24.12.AA MaxHops=2 NumDevices=23 NumGroups=2 NumInterfaceLinks=56 NumRetries=4 PortType=USB SortDeviceLinks=1 UseLocation2=1 WaitTimeout=5 X10Enabled=1 [Device 1] DatabaseDelta=2 DeviceID=14.BD.DE DeviceLocation=Living Room DeviceName=Floor Vent Fan DeviceType=0209 EEValues=LEDBrightness=21,OpFlags1=0 FailedInteractions=1250 FirmwareVer=38 HopData=5606,471,5090,45 LastContact=4/23/2021 3:40:06 AM Link 1=A2 FE 24 12 AA FF 1F 01 1 LinksDownloaded=1 NumLinks=1 PollingInterval=0 Protocol=2 RecentDatabaseDelta=2 SyncLinkedDevices=0 TotalInteractions=6854 [Device 10] DatabaseDelta=15 DeviceID=37.55.76 DeviceLocation=Master Bedroom DeviceName=power to test board DeviceType=0237 EEValues=LEDBrightness=31,OpFlags1=0 FailedInteractions=0 FirmwareVer=48 HopData=1826,1743,82,1 LastContact=4/23/2021 3:40:15 AM Link 1=AA 00 24 12 AA FF 1C 01 1 Link 2=E2 01 24 12 AA 00 00 01 2 Link 3=A2 FE 24 12 AA FF 1F 01 3 Link 4=AA 00 24 12 AA 00 1C 00 4 Link 5=A2 02 24 12 AA FF 1F 01 5 LinksDownloaded=1 NumLinks=5 PollingInterval=0 Protocol=3 RecentDatabaseDelta=15 SyncLinkedDevices=0 TotalInteractions=33 [Device 11] DatabaseDelta=9 DeviceID=12.AF.7F DeviceLocation=Living Room DeviceName=Love Seat Lamp DeviceType=0100 EEValues=LEDBrightness=11,DefaultOnLevel=255,DefaultRampRate=28,OpFlags1=32 FailedInteractions=0 FirmwareVer=37 HopData=1710,1521,187,2 LastContact=4/23/2021 3:40:16 AM Link 1=A2 01 24 12 AA FF 1F 01 1 Link 2=A2 00 24 12 AA FE 1C 01 7 Link 3=A2 FE 24 12 AA FF 1F 01 8 LinksDownloaded=1 NumLinks=3 PollingInterval=0 Protocol=2 RecentDatabaseDelta=9 SyncLinkedDevices=0 TotalInteractions=1700 [Device 12] DatabaseDelta=10 DeviceID=26.DB.AA DeviceLocation=Server Room DeviceName=Old Power to Rabbit Hole Camera DeviceType=010E EEValues=LEDBrightness=32,DefaultOnLevel=255,DefaultRampRate=31,OpFlags1=96 FailedInteractions=0 FirmwareVer=41 HopData=30,30,0,0 LastContact=4/23/2021 3:40:17 AM Link 1=A2 00 24 12 AA 00 1F 01 1 Link 2=E2 01 24 12 AA 00 00 01 2 Link 3=A2 FE 24 12 AA FF 1F 01 3 Link 4=A2 02 24 12 AA FF 1F 01 4 LinksDownloaded=1 NumLinks=4 PollingInterval=0 Protocol=3 RecentDatabaseDelta=10 SyncLinkedDevices=0 TotalInteractions=26 [Device 13] DatabaseDelta=10 DeviceID=2F.07.DB DeviceLocation=Living Room DeviceName=Power to Behind the Couch Camera DeviceType=010E EEValues=LEDBrightness=0,DefaultOnLevel=255,DefaultRampRate=31,OpFlags1=96 FailedInteractions=1 FirmwareVer=43 HopData=712,619,90,3 LastContact=4/23/2021 3:40:18 AM Link 1=A2 00 24 12 AA 00 1F 01 3 Link 2=A2 FE 24 12 AA FF 1F 01 5 Link 3=E2 01 24 12 AA 00 00 01 1 Link 4=A2 02 24 12 AA FF 1F 01 2 LinksDownloaded=1 NumLinks=4 PollingInterval=0 Protocol=3 RecentDatabaseDelta=10 SyncLinkedDevices=0 TotalInteractions=712 [Device 14] ChannelName1=Overhead Door Status ChannelName2=Overhead Door Opener Button DatabaseDelta=3 DeviceID=3E.1D.50 DeviceLocation=Garage DeviceName=Door Opener DeviceType=0700 EEValues=ClosureTime=2,OpFlags1=218,OpFlags2=0,AutoShutoff=True,DisableRelayPolling=False FailedInteractions=0 FirmwareVer=41 HopData=252,252,0,0 LastContact=4/23/2021 3:40:25 AM Link 1=A2 00 24 12 AA 00 00 01 1 Link 2=E2 01 24 12 AA 00 00 01 2 LinksDownloaded=1 NumLinks=2 PollingInterval=0 Protocol=3 RecentDatabaseDelta=3 SyncLinkedDevices=0 TotalInteractions=63 [Device 15] DatabaseDelta=9 DeviceID=1B.4C.CC DeviceLocation=Laundry Room DeviceName=Floor Lamp DeviceType=0100 EEValues=LEDBrightness=11,DefaultOnLevel=255,DefaultRampRate=31,OpFlags1=34 FailedInteractions=1 FirmwareVer=38 HopData=1815,312,1503,0 LastContact=4/23/2021 3:40:26 AM Link 1=E2 01 24 12 AA FE 1F 01 1 Link 2=A2 FE 24 12 AA FF 1F 01 2 Link 3=A2 01 24 12 AA FF 1F 01 3 LinksDownloaded=1 NumLinks=3 PollingInterval=0 Protocol=2 RecentDatabaseDelta=9 SyncLinkedDevices=0 TotalInteractions=1811 [Device 16] DatabaseDelta=3 DeviceID=04.BC.35 DeviceLocation=Server Room DeviceName=Insteon Repeater Only DeviceType=0100 EEValues=DefaultRampRate=31,ResumeDim=160,DefaultOnLevel=254,OpFlags1=0 FailedInteractions=0 FirmwareVer=28 HopData=26,26,0,0 LastContact=4/23/2021 3:40:27 AM Link 1=A2 FE 24 12 AA FF 1F 01 1 LinksDownloaded=1 NumLinks=1 PollingInterval=0 Protocol=1 RecentDatabaseDelta=3 SyncLinkedDevices=0 TotalInteractions=26 [Device 17] DatabaseDelta=-1 DeviceID=0F.E5.02 DeviceLocation=Utility Room DeviceName=Access Point #1 DeviceType=000B EEValues FailedInteractions=0 FirmwareVer=FF HopData=25,25,0,0 LastContact=4/23/2021 3:40:31 AM LinksDownloaded=0 NumLinks=0 PollingInterval=0 Protocol=2 RecentDatabaseDelta SyncLinkedDevices=0 TotalInteractions=25 [Device 18] DatabaseDelta=-1 DeviceID=0C.D8.DB DeviceLocation=Guest Bedroom DeviceName=Access Point #3 DeviceType=000B EEValues FailedInteractions=0 FirmwareVer=FF HopData=25,25,0,0 LastContact=4/23/2021 3:40:50 AM LinksDownloaded=0 NumLinks=0 PollingInterval=0 Protocol=2 RecentDatabaseDelta SyncLinkedDevices=0 TotalInteractions=25 [Device 19] DatabaseDelta=11 DeviceID=14.2A.C1 DeviceLocation=Laundry Room DeviceName=Repeater only DeviceType=010E EEValues=LEDBrightness=11,DefaultOnLevel=255,DefaultRampRate=31,OpFlags1=32 FailedInteractions=0 FirmwareVer=3A HopData=37,35,2,0 LastContact=4/23/2021 3:41:14 AM Link 1=A2 00 24 12 AA 00 1C 01 1 Link 2=E2 01 24 12 AA FF 1F 01 2 Link 3=A2 FE 24 12 AA FF 1F 01 3 LinksDownloaded=1 NumLinks=3 PollingInterval=0 Protocol=2 RecentDatabaseDelta=11 SyncLinkedDevices=0 TotalInteractions=31 [Device 2] DatabaseDelta=8 DeviceID=27.4C.DC DeviceLocation=Master Bedroom DeviceName=Pedestal Fan DeviceType=010E EEValues=LEDBrightness=31,DefaultOnLevel=255,DefaultRampRate=31,OpFlags1=36 FailedInteractions=12 FirmwareVer=41 HopData=73,70,3,0 LastContact=4/23/2021 3:40:07 AM Link 1=A2 00 24 12 AA 00 1F 01 4 Link 2=E2 01 24 12 AA 00 00 01 5 Link 3=A2 FE 24 12 AA FF 1F 01 6 LinksDownloaded=1 NumLinks=3 PollingInterval=0 Protocol=3 RecentDatabaseDelta=8 SyncLinkedDevices=0 TotalInteractions=83 [Device 20] DatabaseDelta=-1 DeviceID=1F.41.DD DeviceLocation=Garage DeviceName=Access Point #4 DeviceType=000B FailedInteractions=0 FirmwareVer=9A HopData=29,0,29,0 LastContact=4/23/2021 3:39:27 AM LinksDownloaded=0 PollingInterval=0 Protocol=2 TotalInteractions=29 [Device 21] ChannelName1=Siren Module - Sounder ChannelName2 ChannelName3 ChannelName4 ChannelName5 ChannelName6 ChannelName7 ChannelName8 DatabaseDelta=4 DeviceID=47.43.F9 DeviceLocation=Garage DeviceName=Siren Module DeviceType=071E EEValues=AlertType=0,DelayDuration=3 FailedInteractions=5 FirmwareVer=46 HopData=92,5,83,4 LastContact=4/12/2021 4:09:10 PM Link 1=A2 00 24 12 AA 03 00 01 1 Link 2=E2 01 24 12 AA 00 00 01 2 Link 3=A2 00 24 12 AA 1E 01 00 3 LinksDownloaded=1 NumLinks=3 PollingInterval=0 Protocol=3 RecentDatabaseDelta=4 SyncLinkedDevices=0 TotalInteractions=68 [Device 22] ChannelName1 ChannelName2 DatabaseDelta=2 DeviceID=2B.F8.B1 DeviceLocation=Computer Room DeviceName=New IO Link # 1 DeviceType=0700 EEValues=ClosureTime=20,OpFlags1=2,OpFlags2=0,AutoShutoff=False,DisableRelayPolling=False FailedInteractions=1 FirmwareVer=41 HopData=38,38,0,0 LastContact=4/14/2021 8:13:17 PM Link 1=A2 00 24 12 AA 00 00 00 1 Link 2=E2 01 24 12 AA 00 00 01 2 LinksDownloaded=1 NumLinks=2 PollingInterval=0 Protocol=3 RecentDatabaseDelta=2 SyncLinkedDevices=0 TotalInteractions=36 [Device 23] DatabaseDelta=13 DeviceID=31.6C.D9 DeviceLocation=Computer Room DeviceName=New IO Link # 2 DeviceType=0700 EEValues=ClosureTime=20,OpFlags1=218,OpFlags2=0 FailedInteractions=6 FirmwareVer=41 HopData=78,76,2,0 LastContact=4/14/2021 8:14:45 PM Link 1=A2 00 24 12 AA FF 00 00 7 Link 2=E2 01 24 12 AA 00 00 01 8 LinksDownloaded=1 NumLinks=2 PollingInterval=0 Protocol=3 RecentDatabaseDelta=13 TotalInteractions=64 [Device 3] DatabaseDelta=10 DeviceID=37.55.40 DeviceLocation=Gun Safe DeviceName=Dehumidifier DeviceType=0237 EEValues=LEDBrightness=31,OpFlags1=0 FailedInteractions=2 FirmwareVer=48 HopData=2902,2550,350,2 LastContact=4/23/2021 3:40:08 AM Link 1=AA 00 24 12 AA 00 1C 01 4 Link 2=E2 01 24 12 AA 00 00 01 5 Link 3=A2 FE 24 12 AA FF 1F 01 6 LinksDownloaded=1 NumLinks=3 PollingInterval=0 Protocol=3 RecentDatabaseDelta=10 SyncLinkedDevices=0 TotalInteractions=2905 [Device 4] DatabaseDelta=10 DeviceID=27.48.61 DeviceLocation=Server Room DeviceName=Old Power to Exit Gate camera DeviceType=010E EEValues=LEDBrightness=31,DefaultOnLevel=255,DefaultRampRate=31,OpFlags1=32 FailedInteractions=4 FirmwareVer=41 HopData=35,35,0,0 LastContact=4/23/2021 3:40:09 AM Link 1=A2 00 24 12 AA 00 18 01 4 Link 2=E2 01 24 12 AA 00 00 01 5 Link 3=A2 FE 24 12 AA FF 1F 01 6 Link 4=A2 02 24 12 AA FF 1F 01 1 LinksDownloaded=1 NumLinks=4 PollingInterval=0 Protocol=3 RecentDatabaseDelta=10 SyncLinkedDevices=0 TotalInteractions=37 [Device 5] DatabaseDelta=12 DeviceID=3E.6C.11 DeviceLocation=Dining Room DeviceName=Floor Lamp DeviceType=010E EEValues=LEDBrightness=0,DefaultOnLevel=254,DefaultRampRate=28,OpFlags1=96 FailedInteractions=42 FirmwareVer=43 HopData=1773,377,1394,2 LastContact=4/23/2021 3:40:10 AM Link 1=A2 00 24 12 AA 00 1C 01 1 Link 2=E2 01 24 12 AA 03 1C 01 2 Link 3=A2 FE 24 12 AA FF 1F 01 3 Link 4=A2 01 24 12 AA FF 1F 01 4 LinksDownloaded=1 NumLinks=4 PollingInterval=0 Protocol=3 RecentDatabaseDelta=12 SyncLinkedDevices=0 TotalInteractions=1813 [Device 6] DatabaseDelta=16 DeviceID=3E.6C.1A DeviceLocation=Living Room DeviceName=Corner Lamp DeviceType=010E EEValues=LEDBrightness=31,DefaultOnLevel=255,DefaultRampRate=28,OpFlags1=96 FailedInteractions=9 FirmwareVer=43 HopData=2831,2694,135,2 LastContact=4/23/2021 3:40:11 AM Link 1=A2 00 24 12 AA 00 1F 01 1 Link 2=E2 01 24 12 AA 00 00 01 2 Link 3=A2 FE 24 12 AA FF 1F 01 3 Link 4=A2 01 24 12 AA FF 1F 01 4 LinksDownloaded=1 NumLinks=4 PollingInterval=0 Protocol=3 RecentDatabaseDelta=16 SyncLinkedDevices=0 TotalInteractions=2848 [Device 7] DatabaseDelta=31 DeviceID=14.C0.64 DeviceLocation=Hallway DeviceName=Power to Gun Safe Door Camera DeviceType=0209 EEValues FailedInteractions=0 FirmwareVer=38 HopData=730,1,729,0 LastContact=4/23/2021 3:40:12 AM Link 1=A2 FE 24 12 AA FF 1F 01 1 LinksDownloaded=1 NumLinks=1 PollingInterval=0 Protocol=1 RecentDatabaseDelta=31 SyncLinkedDevices=0 TotalInteractions=731 [Device 8] DatabaseDelta=14 DeviceID=2D.82.DB DeviceLocation=Living Room DeviceName=Power to Front Door Camera DeviceType=0237 EEValues=LEDBrightness=31,OpFlags1=0 FailedInteractions=0 FirmwareVer=46 HopData=736,467,269,0 LastContact=4/23/2021 3:40:13 AM Link 1=AA 00 24 12 AA 00 1C 01 1 Link 2=E2 01 24 12 AA 00 00 01 2 Link 3=A2 FE 24 12 AA FF 1F 01 3 Link 4=A2 02 24 12 AA FF 1F 01 4 LinksDownloaded=1 NumLinks=4 PollingInterval=0 Protocol=3 RecentDatabaseDelta=14 SyncLinkedDevices=0 TotalInteractions=727 [Device 9] DatabaseDelta=33 DeviceID=2D.85.63 DeviceLocation=Kitchen DeviceName=Power to Back Door Camera DeviceType=0237 EEValues=LEDBrightness=31,OpFlags1=0 FailedInteractions=0 FirmwareVer=46 HopData=730,52,678,0 LastContact=4/23/2021 3:40:14 AM Link 1=AA 00 24 12 AA FF 1C 01 1 Link 2=E2 01 24 12 AA 03 1C 01 2 Link 3=A2 FE 24 12 AA FF 1F 01 3 Link 4=A2 02 24 12 AA FF 1F 01 4 LinksDownloaded=1 NumLinks=4 PollingInterval=0 Protocol=3 RecentDatabaseDelta=33 SyncLinkedDevices=0
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have you tried a factory reset (see the manual for the procedure) on either PLM? I would start with the original one. if that helps, you can run the 'update interface' to reprogram it.Mark
HS3 Pro 4.2.19.5
Hardware: Insteon Serial PLM | AD2USB for Vista Alarm | HAI Omnistat2 | 1-Wire HA7E | RFXrec433 | Dahua Cameras | LiftMaster Internet Gateway | Tuya Smart Plugs
Plugins: Insteon (mine) | Vista Alarm (mine) | Omnistat 3 | Ultra1Wire3 | RFXCOM | HS MyQ | BLRadar | BLDenon | Tuya | Jon00 Charting | Jon00 Links
Platform: Windows Server 2022 Standard, i5-12600K/3.7GHz/10 core, 16GB RAM, 500GB SSD
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RogerL are you back online?Mark
HS3 Pro 4.2.19.5
Hardware: Insteon Serial PLM | AD2USB for Vista Alarm | HAI Omnistat2 | 1-Wire HA7E | RFXrec433 | Dahua Cameras | LiftMaster Internet Gateway | Tuya Smart Plugs
Plugins: Insteon (mine) | Vista Alarm (mine) | Omnistat 3 | Ultra1Wire3 | RFXCOM | HS MyQ | BLRadar | BLDenon | Tuya | Jon00 Charting | Jon00 Links
Platform: Windows Server 2022 Standard, i5-12600K/3.7GHz/10 core, 16GB RAM, 500GB SSD
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no...i gave up. nothing suggested was working, USB port is fine....so I started swapping out Insteon devices with z-wave. things were fine doing that.
now I have another catastrophic failure of loading and lost most all my devices in HS3. so looks like I will be moving to HS4 and do a rebuild from scratch.
thanks for your help though, maybe it'll work under 4.
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we are here if you need help with hs4. please use my new hs4 forum
MNS Insteon for HS4Mark
HS3 Pro 4.2.19.5
Hardware: Insteon Serial PLM | AD2USB for Vista Alarm | HAI Omnistat2 | 1-Wire HA7E | RFXrec433 | Dahua Cameras | LiftMaster Internet Gateway | Tuya Smart Plugs
Plugins: Insteon (mine) | Vista Alarm (mine) | Omnistat 3 | Ultra1Wire3 | RFXCOM | HS MyQ | BLRadar | BLDenon | Tuya | Jon00 Charting | Jon00 Links
Platform: Windows Server 2022 Standard, i5-12600K/3.7GHz/10 core, 16GB RAM, 500GB SSD
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