New 2487s not found

[brmeeke]

I just installed a new 2487s keypad. The power buttons seem to work fine and I can turn the light on and off. Problem is that HomeSeer cannot find the device. I have tried to enter the address and it is not found on my network. I have tried to use the Set button to put the device in Discovery mode but HomeSeer cannot detect it.

Is there something wrong with my wiring or do I potentially have a defective device? I thought about exchanging the keypad with another that I have in the house but figured that I would post here first.


Thank you


Brian
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[mnsandler]

can you tell me the devicetype number from the config\insteon.ini file. r the last [device x] section is probably this new device; confirm the ID

[brmeeke]

Hi Mark

I rechecked my address and nothing seemed to work. So I uninstalled the unit and swapped it for another keypad that I knew worked properly. Both units now run properly so something must have been not quite right when I did the original wiring.

Everything seems to be just fine now. Thank you

[UltimateInternet]

Just to make it known, I did a similar experience where I had a new controller which would not discover, then after rewiring to another location, it picked up fine.

I'm certain that my wiring was correct but alas it would not connect. I came on here for help but then after turning on logging and moving it somewhere else it worked fine and I attributed it to the new location.

Now after hearing this story, I believe something still may be quirky that we need to be paying attention to "better" next time. I have 5 brand new switches so hopefully this "strange occurrence resurfaces" so we can squash it one and for all...

<light hearted soapbox over>