Insteon Devices Missing

[Leoleo]

Gurus,

Some Insteon devices are disappearing when I exit and restart HS. Those with ascii codes [1 - [10.

• In startup I can see the 10 devices in the Insteon configuration list but they have lost their 'system' designation. Other devices are fine.
• They do not show up in status, list start at [11 and up, [1 - [10 are missing
• After I add and delete a new dummy Insteon device, they show up again in status.
• I can move them into a new 'system' designation and fix HSTouch links.
• They do not show up in the Event section as a device I can program
• When I exit HS and restart they are gone again, only device codes [11 are visible ... go back to bullet 1.

Somehow device codes [1 - [10 are not loading properly on startup, any suggestions? I'm pulling my hair out and I don't have enough to spare. I hear these issues are corrected in HS3, but I'm still waiting for new plugins.

Using HS 2.5.0.52, PLM 2.0.0.13


Thanks in advance,

Leo

[mnsandler]

is there another plugin using housecode "["?

it might be worth starting clean since you only have 10 devices.

if you are considering hs3, i would switch sooner rather than later. the migration from hs2 to hs3 can be time consuming

[Leoleo]

I have many Insteon devices, they span two ascii codes, only devices [1 - [10 disappear, devices [11 - [99 remain. Along with these devices are hundreds of lines of event programming, I really don't want to start from scratch. Migration to HS3 will be very time consuming. Any ideas how to fix this? I'd be willing to abandon [1 - [10, but when I delete and reinstall the devices they seem to reuse the codes. How can I set those aside so as not to reuse? What would cause a range of codes to be corrupt?

Thanks again,

Leo

[Leoleo]

Solved!

The comment "is there another plugin using housecode "["?" helped me. I recently installed a second GlobalCache device, when I looked at the .ini file the first device code was ], though similar it is a separate code, the second device code however was [ which was apparently causing the conflict. I changed the second device code to ] and the Insteon devices now behave normally. Thanks for your support, and on Thanksgiving Day no less!


Cheers

[mnsandler]

glad you got it working.

[taiello6683]

Insteon Devices Gone after power failure

We had a power failure today and when power was restored, my PC started as normal. However later in the day I noticed the lighting events were not triggering. Upon investigation I discovered that all of my devices were gone and the COM port field in insteon configuration was empty. I restored the COM port which got the interface communicating and cleared the error but none of the devices came back. I've tried restoring the insteon.ini file and HSdata.hsd file (both from the same backup). I also tried restoring my whole hard drive image from a backup. Tried to reset and reprogram the PLM -- all with no luck. Any help is appreciated. Running HS3 Pro Edition 3.0.0.177 (Windows). Thanks.

[mnsandler]

We had a power failure today and when power was restored, my PC started as normal. However later in the day I noticed the lighting events were not triggering. Upon investigation I discovered that all of my devices were gone and the COM port field in insteon configuration was empty. I restored the COM port which got the interface communicating and cleared the error but none of the devices came back. I've tried restoring the insteon.ini file and HSdata.hsd file (both from the same backup). I also tried restoring my whole hard drive image from a backup. Tried to reset and reprogram the PLM -- all with no luck. Any help is appreciated. Running HS3 Pro Edition 3.0.0.177 (Windows). Thanks.

so the plugin can see and initialize the plm but you can't control any devices even after a reset and reprogram; is that correct?

sounds like the plm is bad (even though the plugin can see it)

you should make sure there is nothing making noise on the powerline since the outage

[taiello6683]

Mark -- Thanks for the fast reply. Once I restore the two files from backup and restart HS3 the COM port is missing so no devices show in the Inteon plug-in section (I see the error to fix the COM issue). However, the devices and events show up in HS3 but are all non-responsive since the interface isn't communicating. Once I put in the COM port the interface starts communicating but I lose the devices in HS3 and they still do not show in the plug-in. Essentially it's a blank slate. The rest of HS3 seems to work OK - IR interface, Sonos, etc. How should I check to see if the interface is fried?

[mnsandler]

i'm getting confused.

can you post the hs3 startup log with the insteon plugin enabled and a com port set on the plugin config page.

make sure a good insteon.ini file is in the config folder

[taiello6683]

Here it is...
thanks for taking the time
-----------------------------------------------

5/27/2015 12:33:01 PM ~!~Startup~!~Settings Loaded.
5/27/2015 12:33:01 PM ~!~Startup~!~
5/27/2015 12:33:01 PM ~!~Startup~!~*********************************************** *********************************
5/27/2015 12:33:01 PM ~!~Startup~!~ HomeSeer version 3.0.0.177 Edition: HS3 Pro Starting Now
5/27/2015 12:33:01 PM ~!~Startup~!~*********************************************** *********************************
5/27/2015 12:33:01 PM ~!~Startup~!~
5/27/2015 12:33:01 PM ~!~Startup~!~Creating Class Objects...
5/27/2015 12:33:01 PM ~!~Startup~!~COM port classes started.
5/27/2015 12:33:01 PM ~!~Startup~!~Application interface class started.
5/27/2015 12:33:01 PM ~!~Startup~!~Web server class started.
5/27/2015 12:33:01 PM ~!~Startup~!~E-Mail SEND class started.
5/27/2015 12:33:01 PM ~!~Startup~!~E-Mail RECEIVE class started.
5/27/2015 12:33:01 PM ~!~Startup~!~Plug-In Interface class started.
5/27/2015 12:33:01 PM ~!~Startup~!~HSPhone external interface class started.
5/27/2015 12:33:01 PM ~!~Startup~!~Local voice recognition class started.
5/27/2015 12:33:01 PM ~!~Startup~!~Database SAVE process started.
5/27/2015 12:33:01 PM ~!~Startup~!~Loading configuration file ...
5/27/2015 12:33:01 PM ~!~Database~!~Opening (Mode=Read Only) up HomeSeer database C:\Program Files\HomeSeer HS3\Data\my_HCC1_HS3.hsd
5/27/2015 12:33:01 PM ~!~Database~!~Loading Devices...
5/27/2015 12:33:01 PM ~!~Load Config~!~129 total devices loaded.
5/27/2015 12:33:01 PM ~!~Load Config~!~Loading Event Groups...
5/27/2015 12:33:01 PM ~!~Load Config~!~Loading Events...
5/27/2015 12:33:01 PM ~!~Load Config~!~125 total events loaded.
5/27/2015 12:33:01 PM ~!~Load Config~!~Loading COUNTERS...
5/27/2015 12:33:01 PM ~!~Load Config~!~Loading TIMERS...
5/27/2015 12:33:01 PM ~!~Startup~!~HomeSeer version is: 3.0.0.177
5/27/2015 12:33:01 PM ~!~Startup~!~Creating Speaker Client Interface Object...
5/27/2015 12:33:01 PM ~!~Startup~!~This version of HomeSeer is registered as a HS3PRO version.
5/27/2015 12:33:01 PM ~!~Info~!~Remote plug-in API interface started on port 10400
5/27/2015 12:33:01 PM ~!~Startup~!~Checking for available plug-ins
5/27/2015 12:33:01 PM ~!~Plug-In~!~Found plug-in: Global Cache, version: 5.0.0.17
5/27/2015 12:33:01 PM ~!~Plug-In~!~Found plug-in: HSTouch Server, version: 3.0.0.65
5/27/2015 12:33:01 PM ~!~Plug-In~!~Found plug-in: Insteon, version: 3.0.5.20
5/27/2015 12:33:01 PM ~!~Plug-In~!~Found plug-in: Sonos, version: 3.0.0.21
5/27/2015 12:33:01 PM ~!~Startup~!~Initializing Plug-Ins
5/27/2015 12:33:01 PM ~!~Info~!~Plugin HSTouch Server has connected. IP:127.0.0.1:63933
5/27/2015 12:33:01 PM ~!~Plug-In~!~Finished initializing plug-in HSTouch Server
5/27/2015 12:33:01 PM ~!~Info~!~Plugin Global Cache has connected. IP:127.0.0.1:63935
5/27/2015 12:33:02 PM ~!~Plug-In~!~Finished initializing plug-in Global Cache
5/27/2015 12:33:02 PM ~!~Info~!~Plugin Sonos has connected. IP:127.0.0.1:63938
5/27/2015 12:33:02 PM ~!~Sonos~!~InitIO for Instance = found CurrentAppPath = C:\Program Files\HomeSeer HS3
5/27/2015 12:33:02 PM ~!~Sonos~!~InitIO for Instance = found HS running on Linux = False
5/27/2015 12:33:02 PM ~!~Sonos~!~InitIO Called for Instance = and running on OS = Win32NT
5/27/2015 12:33:02 PM ~!~Sonos~!~InitIO for Instance = found this plugin running on Linux = False
5/27/2015 12:33:02 PM ~!~Sonos~!~InitIO Called for Instance =
5/27/2015 12:33:02 PM ~!~Plug-In~!~Finished initializing plug-in Sonos
5/27/2015 12:33:02 PM ~!~Info~!~Plugin Insteon has connected. IP:127.0.0.1:63940
5/27/2015 12:33:02 PM ~!~Insteon~!~Insteon Support library (Insteon.dll) version: 1.0.5.20
5/27/2015 12:33:03 PM ~!~Insteon~!~RF PLM contacted on COM3 with an Insteon address of 1A.37.B9 and firmware version 9B
5/27/2015 12:33:04 PM ~!~Insteon~!~Waiting to initialize External Devices...
5/27/2015 12:33:04 PM ~!~Plug-In~!~Finished initializing plug-in Insteon
5/27/2015 12:33:04 PM ~!~Web Server~!~Local IP address (subnet) is: XXX.XXX.XXX.XXX(255.255.255.0)
5/27/2015 12:33:04 PM ~!~Web Server~!~UPNP Discovery started
5/27/2015 12:33:04 PM ~!~Web Server~!~Web Server started on port 80
5/27/2015 12:33:04 PM ~!~Startup~!~Creating ASP.NET application host...
5/27/2015 12:33:04 PM ~!~Startup~!~Start automation engine...
5/27/2015 12:33:04 PM ~!~Startup~!~Initializing Speaker Client Interface
5/27/2015 12:33:04 PM ~!~Speech~!~Listening for remote speaker connections on port 10401
5/27/2015 12:33:04 PM ~!~Database~!~Opening (Mode=Read/Write) up HomeSeer Energy database C:\Program Files\HomeSeer HS3\Data\Energy\Energy.hsd
5/27/2015 12:33:04 PM ~!~Startup~!~Updater services starting...
5/27/2015 12:33:04 PM ~!~Startup~!~Starting DDNS service...

[mnsandler]

ok. that looks ok.

if the insteon devices show on the dev management page but you can't control them, then run an extension cord from the plm to an outlet near your service panel and retest control.

if this doesn't work, and another 'reset and reprogram' doesn't help, then the plm is dead

you could always try another insteon sw (insteon explorer for example) just to make sure

[taiello6683]

Just tried a ne PLM, still no luck. Devices do not show in the Dev Management page and the replacement operation showed "0" devices updated:
The swap routine finished.

Devices successfully reprogrammed: 0
Devices did not need to be reprogrammed: 0
Devices not reprogrammed: 0
At this point I think I'm stuck reentering all my devices and events unless there is a file stored someplace that contains the information.

[mnsandler]

are you seeing your devices in the plugin? on the manage device page?

if the device are there but not on the hs dev mgmt page then try the following:

shutdown plugin
add RecreateDevices=1 to the [config] section of the insteon.ini
restart plugin

[bilesb]

Me too

are you seeing your devices in the plugin? on the manage device page?

if the device are there but not on the hs dev mgmt page then try the following:

shutdown plugin
add RecreateDevices=1 to the [config] section of the insteon.ini
restart plugin

Hi Mark,
I am also having a very similar problem.
Background:
I upgraded to 3.0.0.181 then I noticed that I also had HSTouch and your Insteon Plug-in to update. I then updated to HSTouch 3.0.0.67 and Insteon to 3.0.5.20. Then I rebooted and found that I had no devices showing when "View Device Management" clicked.
Research showed that I only had SimpleHomeNet devices shown. All Insteon devices were gone. I soon found that the Com was blank on the Main Insteon Configuration Page. I tried a few Com numbers since I couldn't remember what it should be. I found it on COM3. I then rebooted again. Still the only devices I had was one X10, some Global variables, and one SimpleHomeNet device.
I have searched post but this is the only that seemed similar. I added the RecreateDevices=1 and went back to a previous configuration file that should have been correct. Below is a partial list of the Startup Log.
Jun-03 9:06:46 PM Startup Settings Loaded.

Jun-03 9:06:46 PM Startup

Jun-03 9:06:46 PM Startup ************************************************************ ********************

Jun-03 9:06:46 PM Startup HomeSeer version 3.0.0.181 Edition: HS3 Standard Starting Now

Jun-03 9:06:46 PM Startup ************************************************************ ********************

Jun-03 9:06:46 PM Startup

Jun-03 9:06:46 PM Startup Creating Class Objects...

Jun-03 9:06:46 PM Startup COM port classes started.

Jun-03 9:06:46 PM Startup Application interface class started.

Jun-03 9:06:46 PM Startup Web server class started.

Jun-03 9:06:46 PM Startup E-Mail SEND class started.

Jun-03 9:06:46 PM Startup E-Mail RECEIVE class started.

Jun-03 9:06:46 PM Startup Plug-In Interface class started.

Jun-03 9:06:46 PM Startup HSPhone external interface class started.

Jun-03 9:06:46 PM Startup Local voice recognition class started.

Jun-03 9:06:46 PM Startup Database SAVE process started.

Jun-03 9:06:46 PM Startup Loading configuration file ...

Jun-03 9:06:46 PM Database Opening (Mode=Read Only) up HomeSeer database C:\Program Files (x86)\HomeSeer HS3\Data\HomeSeerData-2014-10-04_9_20.hsd

Jun-03 9:06:47 PM Database Loading Devices...

Jun-03 9:06:47 PM Load Config 195 total devices loaded.

Jun-03 9:06:47 PM Load Config Loading Event Groups...

Jun-03 9:06:47 PM Load Config Loading Events...

Jun-03 9:06:47 PM Load Config 74 total events loaded.

Jun-03 9:06:47 PM Load Config Loading COUNTERS...

Jun-03 9:06:47 PM Load Config Loading TIMERS...

Jun-03 9:06:47 PM Startup HomeSeer version is: 3.0.0.181

Jun-03 9:06:47 PM Startup Creating Speaker Client Interface Object...

Jun-03 9:06:47 PM Startup This version of HomeSeer is registered as a HS3STANDARD version.

Jun-03 9:06:47 PM Info Remote plug-in API interface started on port 10400

Jun-03 9:06:47 PM Startup Checking for available plug-ins

Jun-03 9:06:47 PM Plug-In Found plug-in: HSTouch Server, version: 3.0.0.67

Jun-03 9:06:47 PM Plug-In Found plug-in: Insteon, version: 3.0.5.20

Jun-03 9:06:47 PM Plug-In Found plug-in: SimpleHomeNet, version: 2.0.0.0

Jun-03 9:06:47 PM Startup Initializing Plug-Ins

Jun-03 9:06:47 PM Info Plugin HSTouch Server has connected. IP:127.0.0.1:50309

Jun-03 9:06:48 PM Plug-In Finished initializing plug-in HSTouch Server

Jun-03 9:06:48 PM Info Plugin Insteon has connected. IP:127.0.0.1:50311

Jun-03 9:06:48 PM Insteon Insteon Support library (Insteon.dll) version: 1.0.5.20

Jun-03 9:06:49 PM Insteon RF PLM contacted on COM3 with an Insteon address of 2B.91.E1 and firmware version 9B

Jun-03 9:06:49 PM Insteon Waiting to initialize External Devices...

Jun-03 9:06:49 PM Plug-In Finished initializing plug-in Insteon

Jun-03 9:06:49 PM Info Plugin SimpleHomeNet has connected. IP:127.0.0.1:50313

Jun-03 9:06:50 PM SimpleHomeNet InitIO called, plug-in is being initialized...

Jun-03 9:06:50 PM Plug-In Finished initializing plug-in SimpleHomeNet

Jun-03 9:06:50 PM Web Server Local IP address (subnet) is: 192.168.0.19 (255.255.255.0)

Jun-03 9:06:50 PM Web Server UPNP Discovery started

Jun-03 9:06:50 PM Web Server Web Server started on port 80

Jun-03 9:06:50 PM Startup Creating ASP.NET application host...

Jun-03 9:06:50 PM Startup Start automation engine...

Jun-03 9:06:50 PM Startup Initializing Speaker Client Interface

Jun-03 9:06:50 PM Speech Listening for remote speaker connections on port 10401

Jun-03 9:06:50 PM Database Opening (Mode=Read/Write) up HomeSeer Energy database C:\Program Files (x86)\HomeSeer HS3\Data\Energy\Energy.hsd

Jun-03 9:06:50 PM Startup Updater services starting...

Jun-03 9:06:50 PM Startup Starting DDNS service...

Jun-03 9:06:50 PM HSTouch Server Server started on port 10200

Jun-03 9:06:50 PM Startup Running the startup script Startup.vb

Jun-03 9:06:50 PM Insteon External Device Registration complete.

Jun-03 9:06:50 PM Startup Starting Event Scheduler...

Jun-03 9:06:50 PM Startup (Startup.vb script) Scripting is OK and is now running Startup.vb

Jun-03 9:06:50 PM Startup (Startup.vb script) No speaker clients detected, waiting up to 30 seconds for any to connect...

Jun-03 9:06:50 PM Startup HSSentry is disabled in Setup, sentry will not be started.

Jun-03 9:06:50 PM Startup Start up complete.

Jun-03 9:06:51 PM Info System connected to MyHomeSeer Service, waiting for acknowledge...

Jun-03 9:06:51 PM Info System connected to MyHomeSeer Service successfully.

Jun-03 9:06:52 PM Insteon External device name 28.AB.98 (Address:28.AB.98) has registered as external device #1

Jun-03 9:06:53 PM Web Server Web Server authorized local login successful from: 192.168.0.19 User: brucebiles@cox.net

Jun-03 9:07:09 PM Speaker Speaker host added, Name: BILES-HP Instance: Default IP address: 127.0.0.1

Jun-03 9:07:10 PM TTS Speak ():Welcome to Home-Seer

Jun-03 9:07:10 PM Warning A database 'save' was called less than 5 minutes after the system was started - this is being ignored or re-queued to promote database integrity.

Jun-03 9:08:35 PM Device Control Device: Hall Output 1 - Play Westminister Chime to On (100) by/from: CAPI Control Handler

Jun-03 9:08:37 PM Device Control Device: Hall Output 1 - Play Westminister Chime to Off (0) by/from: CAPI Control Handler

Jun-03 9:08:52 PM Device Control Device: Hall Output 2 - Play Dong to On (100) by/from: CAPI Control Handler

Jun-03 9:08:54 PM Device Control Device: Hall Output 2 - Play Dong to Off (0) by/from: CAPI Control Handler

Jun-03 10:15:00 PM Log Info The log database is currently 4.26MB in size.

Jun-03 11:15:00 PM Timed Events MBR Air Filter Turned On

In the Insteon Error Report it listed my devices as such:

6/3/2015 9:06:49 PM - Insteon hardware interface initialized.
6/3/2015 9:06:49 PM - I/O (Insteon Protocol) Interface Initializing...
6/3/2015 9:06:49 PM - In TransmitMessageThread
6/3/2015 9:06:49 PM - Scheduled polling enabled.
6/3/2015 9:06:49 PM - In CreateDevices
6/3/2015 9:06:49 PM - Scheduled polling temporarily stopped.
6/3/2015 9:06:49 PM - Reloading 0 Insteon device information tables...
6/3/2015 9:06:49 PM - 0 Matching HS device records were found and updated for the Insteon device database.
6/3/2015 9:06:49 PM - 0 Matching HS device records were found and updated for the Insteon group database.
6/3/2015 9:06:49 PM - Deleted 2D.48.49:1 because it is was present in the HS database as ours but not actually referenced.
6/3/2015 9:06:49 PM - Deleted 2D.48.49:2 because it is was present in the HS database as ours but not actually referenced.
6/3/2015 9:06:49 PM - Deleted 2D.48.49:3 because it is was present in the HS database as ours but not actually referenced.
6/3/2015 9:06:49 PM - Deleted 2D.48.49:4 because it is was present in the HS database as ours but not actually referenced.
6/3/2015 9:06:49 PM - Deleted 21.D8.B2:1 because it is was present in the HS database as ours but not actually referenced.
6/3/2015 9:06:49 PM - Deleted 21.D8.B2:2 because it is was present in the HS database as ours but not actually referenced.
6/3/2015 9:06:49 PM - Deleted 21.D8.B2:3 because it is was present in the HS database as ours but not actually referenced.
6/3/2015 9:06:49 PM - Deleted 21.D8.B2:4 because it is was present in the HS database as ours but not actually referenced.
------------------------------ The above was just a very few of my 145 devices listed in my startup log shown above. I hate to consider rebuilding my database from scratch. especially considering all of the events that I have to run my home.

What do I do now?

[mnsandler]

you should be able to restore a previous hs database. if you have a insteon.ini from before the upgrade i would restore that at the same time and then restart hs

i don't understand why devices disappeared during the upgrade. my plugin doesn't mess with the insteon.ini during the upgrade